Pinos Puente Holidays

The property itself is in a fantastic location, especially if you’re looking to enjoy a peaceful, scenic area with access to great golf and nearby attractions. The rooms were spacious, clean, and relatively newly updated, which made for a comfortable stay overall. Unfortunately, my experience with the front desk left a sour impression. I called around 1 PM on the day of arrival to see if there was any possibility of checking in early, as many hotels are happy to accommodate guests if rooms are ready. Instead of a polite response, I was met with rudeness. The woman who answered the phone asked for my name and then sharply said, “I just told you check-in isn’t until 4,” without any courtesy or professionalism. When we arrived, we were initially greeted by a kind gentleman at the front desk, which quickly changed once the same woman I had spoken with earlier jumped into the interaction. She asked for all of our passports, which I provided—except for one of my friends who is a resident of Spain and only had her ID. As I tried to explain, the woman repeatedly talked over me and was unnecessarily rude, creating an uncomfortable and unwelcoming atmosphere after hours of travel (we flew in from Miami). Thankfully, the manager, eventually stepped in and helped us sort everything out smoothly. I truly appreciated her professionalism and willingness to resolve the issue. Overall, while the accommodations and location were great except for front desk encounter.

Good option near main train station, clean and spacious room, friendly staff

Great location, only a short walk from the cathedral. Very friendly welcome and easy check-out. Would recommend.

Small,friendly hotel, just a 2min walk to Malaga centro. Rooms cleaned daily, staff very helpful. Arrived on an early flight before room available for check-in, we were able to leave our bags at reception to enable us to explore Malaga luggage free....

Beautifully kept property, combining elegance with comfort. The staff are wonderfully friendly, the rooms spotless, and the amenities excellent. Breakfast was delightful, and the hotel’s overall charm makes it a truly exceptional place to stay.