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Reviews of La Casa di Ugo by Relais CentroStorico

La Casa di Ugo by Relais CentroStorico
San Biagio 42, Pisa, Toscana

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 19 reviews" "
Rating 8 - Good. 6 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 1 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

7.6/10

Cleanliness

6.4/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Peter, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Comfortable room in nice, old fashioned house with ensuite. Friendly owners, nearby to shops and city centre. Would stay again.
Stayed 1 night in Jul 2018

8/10 Good

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very far away from everything. Rooms were good
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Bad Experience
Internet not working, had to wait for around 30 mins to check in! No reception
Stayed 1 night in Apr 2018

6/10 Okay

AggieB, Londin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not great unless you're Italian
This place is about a 45 min walk from the center of town. Sucks if you don't have a car or have someone to tell you about public transport. We arrived really late at night and Marco who looks after the property int he evening was really nice and stayed up till 2:30 in the morning and helped us into the property. The first morning we woke up I did;t know what the noise was. The people upstairs were trotting about in high heels at 7 am on a Saturday, they did the same at 1 am when they got in and they did not opened the door when I was knowing to ask them to take their darn shoes off. We couldn't get int ouch with anyone to have a chat with them to ask them to be respectful of other guests. After being awaken in such an way on Saturday we found ourselves with no hot water for the shower and the lady that was looking after the property in the morning was pretty much useless and when I asked if they have a hairdryer (in Italian as English was not an option) she looked at me like I've asked her for 6 impossible things before breakfast! The room was clean however the bed was tiny. We booked a superior room with a garden view we were in a room in the basement with very high windows that gave us little light and a lot of noise from the street. We didn't enjoy our stay her. Having booked this place through Expidia I had higher expectations.
Stayed 2 nights in Jun 2017

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stylish house! :))
The place was great! Cool stylish room. :)

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not as expected
Although warned this hotel had no reception, we were told someone would be on hand to check us in to our room until 8pm. We arrived before 7pm but no one was there. The elderly Signora who lives below helped us out and we were able to speak with the owner (at his other, and clearly more important) hotel. The room was simple but clean and perfectly suitable for a single night en route to somewhere else. Found a good trattoria at the end of the road for supper. Returned to find we (and other guests) were locked out after an earlier guest had double-locked the inner door. The owner was summoned, arrived eventually on his moped, clambered around outside to wake up the earlier guest and got us all back in. At which point he denied we had booked bed and breakfast 'No, no, no! Room only!' Which was interesting because on our invoice for the hotel tax, left on the table in our room, was clearly printed the legend 'Bed and breakfast.' We added a note to the invoice explaining we would be diverting the nominal amount requested for the hotel tax to the breakfast we would now be forced to buy at the same trattoria down the road.

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartament is kind far away from Piza city center but with this price for a night it good deal! I recomend this place for people who like walking and sightseeing.
Stayed 2 nights in Jul 2018

8/10 Good

Massimo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Semplice e pratico fai da te.
Stayed 1 night in Jun 2018

6/10 Okay

Roberto, ROMA

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Struttura vicina al centro ed alla viabilitá veloce, carina ma non troppo comoda a causa di standard di qualitá bassi considerato il prezzo e visto che offre solo pernottamento. Purtroppo avendo fatto richieste non soddisfatte benché facilmente accordabili ( sostituzione di asciugamani all'arrivo acciuffati e dubbi, integraxione di lavette e bagno schiuma) il comfort é venuto meno. Quanto alla pulizia, dubbia...copriletto visibilmente sporco, ragnatele...
Stayed 2 nights in May 2018

2/10 Terrible

Heja Nur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
rezalet
otel pis, resimlerdeki gibi değil, her yer nem, küf, toz dolu. sinekler ve böcekler cirit atıyor. otelde yetkili yok, kapıda kalıyorsunuz. şehre 12 km mesafede ama 5 yazıyor. özetle tam facia!!!
Stayed 3 nights in May 2018

10/10 Excellent

Henrik Foberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skøn Original bygning med værelser fyldt med sjæl
Bygningen rummer 4 værelser, som alle er flotte værelser i en patriciervilla, hvor der malet på væggene. Vi fik værelset med blomster og temaet var gennemført. Toilettet var lækkert og forholdene var gode. Dog ligger bygningen lidt langt fra centrum. Søger man et roligt område skal man tænke på ambulancer og fly til hospitalet som ligger i nærheden. I bygningen er der roligt og i nærheden ligger en charmerende lokal cafe. Alt i alt kan det anbefales til et par som ikke har behov for roomservice.
Stayed 1 night in May 2018

6/10 Okay

paola

Liked: Cleanliness, property conditions & facilities, room comfort
Potremmo dire come a casa! Eravamo padroni del posto , le chiavi erano a ns disposizione tanto che in mancanza di coperta siamo andati in un'altra stanza a prendercela! Consiglierei di fornire bagnoschiuma in confezioni sufficienti a farsi una doccia e sostituire gli asciugamani da viso sfilacciati. Tutte le comunicazioni sono avvenute online o telefonicamente ma con due persone che ringrazio x la loro gentilezza e disponibilità. Peccato la campana della chiesetta poco distante. stiamo ancora aspettando la ricevuta!!

8/10 Good

ISABELLA

Liked: Cleanliness, staff & service, room comfort
Soddisfatta
Struttura tranquilla,un po' fuori dal centro,ma comoda.La casa è una villetta carina,nel complesso non manca nulla,pulizia ottima,magari qualche lavoretto di amodernamento non farebbe male.Per chi non ha grandi pretese la consiglio,con la mia famiglia ci ritornerei.

8/10 Good

Verified traveller

Liked: Room comfort

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affittacamere Ottimo
Breve soggiorno Ottimo da tutti i punti di vista, tonerò di sicuro. Camera Pulita, ampia, riscaldata e silenziosa, letto comodo, ambiente accogliente.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort