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Reviews of Relais Centro Storico Pisa

Relais Centro Storico Pisa
Corso Italia 26, Pisa, PI

Reviews

7.8

Good

Rating 10 - Excellent. 48 out of 181 reviews" "
Rating 8 - Good. 80 out of 181 reviews" "
Rating 6 - Okay. 37 out of 181 reviews" "
Rating 4 - Poor. 10 out of 181 reviews" "
Rating 2 - Terrible. 6 out of 181 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Stefana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alternative stay at Minerva hotel
We booked the Relais storico hotel but then I was told that the hotel is closed because of the coronavirus measures. Therefore we were offered another room at Minerva hotel. This building was quite old and outdated in comparison to the Relais pictures. However, the room was comfortable and there was a nice garden.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location, interesting rooms and very helpful staff
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Jose

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good location ,nothing else was good. air conditioning was noisy and did cool no room service just awful place to stay.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location and very friendly check in with Marco. We booked an economy double room which was quite small but very clean. Basic breakfast but we were told we could eat as much as we desired. Hotel is in a very old building with no lift so might not suit less able.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time I have stayed there now. Excellent staff and breakfast is top notch. I’d go back
Stayed 1 night in Apr 2019

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
In overall, it is a nice place. Good breakfast. Comfortable room I came with a rental car and the parking is out side of the area. No elevator but staircase.
Stayed 1 night in Apr 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
The staff at the hotel were very friendly and helpful, the location was in the centre of Pisa which meant it was quite noisy at night.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was helpful, but especially Marco. Breakfast was fabulous!! Great location too. I would definitely recommend.
Stayed 1 night in Sep 2017

10/10 Excellent

Manisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly
Located right on town centre near train station and leaning tower of Pisa. The check in was amazing and was given lots of information about area. Really helpful and cheerful reception. We had lots of bags and were helped get our bags to third floor room which was clean and pretty. My whole family enjoyed stay on this hotel and at town of Pisa. At the end of th bridge next to the hotel there is small family owned restaurant. Eat there for cheap but amazing pasta and wine.
Stayed 1 night in Sep 2017

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream-like stay, amazing!
We had the couple's suite with the in-room jacuzzi--and it was better than I had imagined! Between the relaxation and enjoyment we had in the room and the spectacular continental breakfast, we couldn't be more pleased. It was like a slice of the high life!
Stayed 2 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs lots of work
Very good location, sheets and towels were clean; however the rest of the hotel, rooms, doors, stairs very unpleasant. No A/C, Lobby is on the second floor, so don't recommend handicap at all.
Stayed 1 night in Jul 2017

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, very helpful and friendly staff.

10/10 Excellent

Rose, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the centre of Pisa
A lovely historic building in the centre of Pisa giving a authentic Tuscan feel. We stayed in one of the Junior suites giving an extra room and sitting area. The decor is old but it is part of the character of the hotel and as it should be, with beautiful painted ceilings and original features. We had some difficulty getting the shower to work with the hot water, but the staff were helpful in explaining and checking it for us. There was noise from people in the street outside but mostly the use of ear plugs was enough to block it out but on the last night we were there the students and tourists all seemed to be out drinking until late and we were kept awake for a while. We found the central location very convenient, as we were right in the city close to shops, restaurants and bars and also close to the river for evening walks. The leaning tower and field of miracles were easily reached on foot and we were close to the station and went by train to Florence and Lucca- we would recommend both of these visits. There was a good choice of hot and cold food for breakfast, including bread, jams, cold meats, croissants, cereal, boiled eggs, yogurts and cake with coffee and fruit juice. There was also an area where you could sit at other times to have a drink (we had the area in our room to sit so didn't use it). The room had a kettle, hairdryer and minibar/fridge & safe.Ve Overall we were very happy with our stay and would be happy to stay there again if we returned to Pisa
Bedroom (painted ceiling)
Sitting area
Bathroom
Entrance to room

6/10 Okay

OJ, Brighton UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
good central location with helpful staff
Great location - near station for day trips to Florence, Lucca, Siena and Cinque Terre - also within decent walking distance for Pisa landmarks and shops/restaurants Although the hotel had character, it was let down by teething issues with the bathroom where toilet did not work, hot water was not always available, shower was very small, door would scrape the floor. Bed was okay but mattress could do with replacing. Good choice of breakfast items All staff was very helpful so that made a lot of difference.

8/10 Good

Steve & Terrie

Liked: Staff & service
Heart of town. Well located.
Comfortable stay. Close to everthing. Well worth it.

2/10 Terrible

shirley

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city shame about the hotel
The good about the hotel was in relation to the train station but nothing else. Room 22 is horrible as the pictures will show. Breakfast is ok providing u get there early as things are not replaced. Shower did not work also asked for it 2 b looked at, after 4 days nothing had happened. All in all a shabby hotel that needs major works and one that hotels.com should not be promoting.

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Fergs 52, Plymouth, UK

Disliked: Room comfort
excellent central location, close to station
Pleasant staff, rooms and hotel have character. However, all comments read in reviews about noise due to location are true! You are likely to be woken by revellers returning home at any time of night - midnight to 5 am! Then the street cleaning machines come at 6 am, then the coffee shop opposite opens and puts metal tables out at 7.30 am!! Hotel room keeping inconsistent - we had family room for 4, but only 3 cups left and on another day only 2, and no coffee left after arrival; one day only 3 towels, no toiletries replenished after first day,toilet paper only replenished after third day - and if you went to reception it was often not staffed. Ear plugs(because of noise) provided by hotel (honestly!) but not replaced after first night, after which they resemble a piece of used chewing gum. Shower cubicle dirty, especially shower head, and is probably smallest in existence (mid-teenager struggled to get in and use). Breakfast provided at extra cost - only 5 euros, but first come first served so if it ran out - such as scrambled egg- it wasn't replaced for later-comers; was also not told of arrangement, availability,location or cost until second day when asked why we had not come for breakfast that morning. Watch out for 'City Tourist Tax' payable on checkout - even for children!

8/10 Good

Eliano

Liked: Property conditions & facilities

2/10 Terrible

Holly

Disliked: Staff & service, property conditions & facilities
Please avoid this hotel
We had a terrible experience at this hotel. We were in a room that was extremely hot and there was no way of turning the heat down. We asked to move room but was told this was not possible. It was also extremely loud with pedestrians walking past screaming and shouting loudly. The windows are thin and this sounded very loud. I was unable to sleep due to the conditions. We paid on our first night which was a mistake as we requested our money back which was initially agreed but then the hotel refused. Hotels.com reassured me that I would be reimbursed however they have not done this as they are unable to get the money from the hotel.

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We loved this hotel. Lovely shabby chic rooms with a good breakfast and friendly helpful staff. The location is also great. You can hear noise from the street late into the night but it did not spoil our sleep.

2/10 Terrible

Katherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel, Ruined Whole Experience of Pisa
This hotel is a disgrace. It is dirty, damp and literally has mold on the ceiling. When we checked in, we were met by a nice man, who showed us our room and left us to it. When we saw the room we were shocked at the state of it. Dusty, dirty, dark with outdated switched and plugs. The bedding was dirty. The floor was dirty. We went to bed and got next to no sleep that night. The hotel is located on a very busy street, with drunk people shouting and continuous noise all night, including a man with a leaf blower going up and down the street from 6am onwards. We got up shortly after this as we had given up on all hope of sleep. We complained to reception and asked for a new room. We were told this was impossible as they were very busy (Note, we saw only two other groups of guests and were the only people at breakfast that day...) They told us to go have breakfast and they would see what they could do. Breakfast was disgusting. Raw eggs, sour milk, stale bread. When we came back to reception regarding the room, we were told that this was also impossible. When I then said we would be leaving the hotel the staff got hostile. I called hotels.com and cancelled. We were yelled at, insulted, rude gestured were made at us. NEVER STAY IN THIS HOTEL. Overall this experience of one night in this hotel nearly ruined the entire experience of Pisa for me and I would recommend that Hotels.com remove them from their site immediately.

6/10 Okay

Francis

Liked: Staff & service
Lively sertting
Any hotel that furnishes earplugs on check-in --- well, it's not their fault that the street was turned into party central, and it finally did get quiet around 3 AM. The staff is great, very helpful. It's a 10 minute walk to the train station (pedestrian area, so taxis are not helpful) and 15 minutes to the Tower, but you are in the middle of a scene livelier than you will find in NY, SF, LA, Paris or Rome.If you are young enough, go for the fun of it

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value, Great Stay
Arrived to find out we received an upgraded room, as we stayed 5 nights. This was much appreciated, as the room was larger with a sitting area and a jacuzzi tub. The staff were outstanding and did everything possible to assist us. The morning breakfast was enjoyable and included eggs, bacon and many other offerings to choose from. The hotel is well positioned in town. 15 minute walk to the train station, and 15-20 minute walk to all tourist sites. Overall, great value and a great experience. I would not hesitate to book again. One caution, stair climbing is required for most rooms, so those who can't do stairs would not be comfortable here.

8/10 Good

Wendy M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais CentrolStorico Pisa
Our Stay was mainly to see Pisa. We thought that the location of the hotel was central to everything. The staff couldn't have been nicer.

4/10 Poor

Fergal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great staff. Nice en suite. VERY NOISEY. Constant street noise made it impossible to sleep

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

2/10 Terrible

insomnia, uk

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
experience sleeping in a shop doorway!
The hotel is very central off the main pedestrian street. Partying goes on till 3.00am even on a Thursday and the windows and shutters do nothing to keep the noise out. They provide earplugs! If you want to try sleeping rough in a shop doorway this is the hotel for you. No sleep at all till after 3.00am even then still very noisy and we were on the floor under the attic! Maybe the rooms at the back are better but the 'superior' rooms at the front are uninhabitable for sleeping at least. Very poor value as very expensive for what it is. Poor quality, poor value and no sleep what a waste of time. Breakfast was OK though!!!

4/10 Poor

Gingerpumpkin, North Wales

Liked: Staff & service
Disliked: Room comfort
Very interesting place with a number of quirks
Quirky and interesting but the room was small (too many bumps on the shins from furniture) and it is terribly noisy. We were at the front of the B&B and the noise from the street below carries terribly. Only stayed 2 nights but would have had to move if we had booked longer. Shame really as the location is excellent and the staff very jolly and friendly. The breakfast was nothing to write home about and they charged us on the spot even though we'd already paid through Expedia. The promised e-mail concerning a refund is yet to materialise.

6/10 Okay

Verified traveller

Liked: Staff & service
Centrally located hotel
The Relais is located centrally in Pisa. It has a faded grandeur but the bathroom facilities have been updated and most rooms seem to have aircon which is great. The staff were very helpful and attentive and the breakfast was very good with a big selection to choose from. I would recommend this hotel for a short stay in Pisa as it is close to public transport and seems good value for money.

10/10 Excellent

Barbara, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pisa special
An amazing 17th century building. When we arrived I had knee problems, our booking was for the attic room, I couldn't face all the stairs, we were kindly given a room on the second floor. The bedroom had a curved and decorated ceiling, amazing, and an anteroom with chairs, table and huge wardrobe. everything worked well and we were very comfortable. Luggage was carried to and from the room for us, and we were able to leave the luggage after check out until it was time for transport back to airport.

8/10 Good

Encarnacion, NJ, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Strategically located
Ideal location near the train station and right on main shopping street. Within 15-20 walk of leaning tower. The room was small but complete. Breakfast was good.

4/10 Poor

Mehrdad, Iran

Disliked: Cleanliness, room comfort
We were staying in this hotel for 2 nights. The location was only good for shopping but very noisy at night that I could not sleep. We were told that we have an internet but dose not work at the room. The bathroom had a very bad smell. The only good thing was breakfast and the staff was friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
We stayed in the attic. When we first got there it was extremely hot. We turned the Ac unit on but it only cooled off a couple degrees for the first night. On top of that the whole place creaked all night and we could hear all the neighbors like they were in the same room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was loud into the night at this location but that is expected in the City.

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a great location.
Run by a very friendly Italian family. Situated in the centre of Pisa in a pedestrian area surrounded by cafes and shops . A very Italian experience in a very old house

10/10 Excellent

Anupam, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
We had an excellent stay this hotel. The staff in the hotel were very friendly and helpful. The hotel is walking distance from the major sites of Pisa and the train station.

6/10 Okay

Kimberly, Orlando

Liked: Cleanliness, staff & service
Fine for one night
My teenage daughter and I spent a Tuesday night at the hotel to be close to Pisa airport in the morning. The hotel is located in a very busy area. It is very noisy late into the night, even on a week day. The toilet and sink plumbing made a disturbing, loud sound whenever in use. The bed comfort was ok for sleeping, but not a bed I would want to sleep on every night. The breakfast was nice with many choices for a simple meal. I wouldn't want to stay more than one night.

8/10 Good

Paula, Switzerland

Liked: Cleanliness, staff & service, room comfort
Historic. Charming.
Tiny boutique hotel in an historic building nestled among the shops and restaurants. Service was wonderful and welcoming. I had a lovely time by myself and would stay here with my husband next time. The only negative was the tiny bathroom. I'm very slender and couldidn't barely get in and out of the miniature shower. Breakfast was nice and they served fantastic coffee!

10/10 Excellent

Joy S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little b&b
Easy to find from the train station on a pedestrianised street Close to shops, bars, restaurants and major tourist spots. Lovely breakfast with lots of choice plus they have free tea, coffee and pastries available throughout the day. Would definitely recommend.

6/10 Okay

MARY, SAN DIEGO, CA

Disliked: Staff & service, property conditions & facilities
I booked this hotel because it offered a refrigerator, which is very important to my husband and I. However, when we arrived the refrigerator was unplugged. We plugged it up and it did not work. We mentioned it twice to the front desk people who said they would have someone take a look at it when we went out. However, when we returned, it was obvious that they had not tried to fix the refrigerator. My husband was finally able to get the refrigerator to come on. However, it was late in the evening. So, we were not able to enjoy full use of it.

8/10 Good

chris, Montreal canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great. Stayed 2 nights. Staff is amazing. Esp Marco. There are staires no lifts but we didn't find it a Hassel. Location cannot be beat. Great resto and bars.

6/10 Okay

Alan, Barnsley, UK

Disliked: Room comfort
Location main attribute.
Great location, really central. Breakfast adequate, day time coffee and snacks ok.

8/10 Good

Andrew, Scotland

Liked: Cleanliness, staff & service, room comfort
relax
Location of hotel was perfect. within walking distance of local sightseeing. shops and restaurants. train station 6-7mins walk in a straight line. Cheap train ticket to Florence. Approx 8 euros one way. 50min journey. Lucca, local town-beautiful and relaxing-20min train journey. Was worried as had to catch very early flight from Pisa at 07.05am so had to get 5am taxi arranged. Hotel staff could not have been more helpful in organising(thankyou Marco and Greta). Taxi arrived within a 1min walking distance from hotel, a couple mins ahead of schedule. Price was 15euros. Bearing in mind this was during unsocial hours and was nice for peace of mind. Didn't fancy the 30min walk through dark streets which was the alternative plus a lot of random people walking streets at this time. Hotel was very Italian in design. Artistic flare and charm. Few little flaws but bearing in mind building is hundreds of years old. All of which just added to charm. Even the chatting directly outside hotel in street did not bother us after a night and bonus if feel need earplugs they are supplied. I enjoyed hearing people laugh and chat enthusiastically. Breakfast was simple but plentiful choice. Could eat this at 9am and did not need to eat anything else until mid afternoon. All in all a very enjoyable experience and if its the Italian experience you are after this is the place for you. p.s. cafe directly across from hotel entrance was good price and tasty selection of foods plus staff very friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly hosts. Location is both close to the train station and to the main sights. Good breakfast.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Not impressed!!!
Book this hotel because it came up with free breakfast. When we got there we was told we had to buy breakfast. The room was a family room and was at the front of the building other lots of noise all night long. The hotel knew this as they give you ear plugs at the side of the bed!!! This hotel would be ok if your a couple going for the night life & not suitable for a family.