"Staff were very friendly and helpful so can’t fault them
However I’m disappointed with the hotel not providing any amenities considering that they rate themselves a 4 star hotel. In a 4 star hotel I would expect dressing gowns/bath robes, slippers and free daily bottles of water. There is no lock for the bathroom door which was appalling and the bathroom door and wall was made of black glass - you could see the shadows and body shape of the person in the bathroom.
Hand towels are small
Toilet paper made of literally paper - not soft at all and only 1 ply
We stayed in a triple room - one of the beds was weak, moved easily and mattress was awfully soft, when i slept on it you could see me sinking almost onto the floor, the bed was very uncomfortable comparing to the other two beds. If I paid the same price as the other two beds then I should get the same bed as them.
Very noisy at night at ridiculous hours as we were put at the back of the building. Children playing and screaming. Also other customers staying at the hotel would talk loud and shout in the corridor in the night.
Also location is far from everything and is in a rough area
We had to get 2 metros or 2 buses daily to get to the attractions. 10 min walk to the metro station, 2 metros with a lot of walking in between, walking all day to see attractions, find a place to eat etc, and 2 metros back then 10 min walk to the hotel was extremely tiring"