Playa del Aguila Holidays

Wow Wow Wow!!! I saw Grand Horizon advertised last year and it had been on my radar for a short break without the kids. I booked this trip at Christmas and we have been looking forward to it since then. I genuinely cannot find fault with Grand Horizon, and cannot understand a lot of the negative comments in the reviews. This is our 4th holiday to Gran Canaria (6th in the Canaries) and hands down, this hotel is the nicest by far. There were plenty of staff around the complex, whether that be cleaning, or by the pool/at the bar. 24/7 reception/customer care team have been perfect from my initial enquiries in December, through to checking up if everything is OK during the stay. Notably, Yasmine and Sabrina are 5* personal concierge and answered any questions in a timely manner. One of the key selling points is amazing sea views being at the top of the mountain. We booked an Elite suite with private pool and we genuinely speechless when we arrived. The entire complex is spotlessly clean and built to a very high standard with super high quality finish. I’m usually ready to go home at the end of a holiday/break, but this time I’m genuinely sad to be leaving today. Beautiful hotel. Fantastic staff. Amazing views. Thank you again… I will be back soon! ❤️

The property was well kept, and the staff was very friendly. I do wish the resort had a shuttle service for its guests to get them to and from the airport and to attractions on the island.

Super views - lovely pool and good facilities for the size of the hotel. Lovely staff. Food excellent but restricted meno options apart from the lovely barbecue (twice a week). Nothing much to do in the evening and you need a car if you want to get around. One shuttle to the beach and a local trip is all there is from the hotel. But for ambience and relaxing super.

We enjoyed our stay at this resort and liked having a 1 bedroom with kitchen bungalow near the pool. The pool was very clean & beautiful but the water is too cold for most people to swim. Even tho the weather was very hot & sunny as soon as they felt the water they would not go in. The staff is nice and friendly. I wish they would have told us about the free shuttle to the beach when we checked in instead of 2 days later. The breakfast buffet was plentiful and we enjoyed Happy Hour (2 for 1 drinks) and ate dinner 2 times at the pool bar that had a casual menu with many choices. There were no other dining options and many guests left the resort in the evening to go out to dinner. It would be nice if the beach shuttle had longer hours for guests to go to dinner at the nearby Caybeach Princess affiliate location that serves a nice buffet. We liked the location of this resort and would stay there again.