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Reviews of Thompson Playa Del Carmen Beach House, by Hyatt

4.5 out of 5
Thompson Playa Del Carmen Beach House, by Hyatt
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 247 reviews" "
Rating 8 - Good. 36 out of 247 reviews" "
Rating 6 - Okay. 24 out of 247 reviews" "
Rating 4 - Poor. 12 out of 247 reviews" "
Rating 2 - Terrible. 9 out of 247 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

RITA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and had to walk our luggage to the hotel out in the middle of a busy street, the room was filled with tiny bugs, cracks in the walls and ceiling, loud loud noise outside until 3 in the morning. For $500 a night I was terribly disappointed. (Never again!!!)

6/10 Okay

Carmen

Travelled with family
Liked: Amenities
Me cobraron de mas y no me han echo mi reembolso
Stayed 2 nights in Mar 2024
Response from Guest services Thompson Playa del Carmen. on 3 Apr 2024
Nuestro principal compromiso y objetivo es la satisfacción de nuestros clientes. Por lo que, para garantizar la preferencia por nuestros hoteles año tras año, el equipo de gestión, junto con los jefes de departamento, comprueban regularmente nuestras instalaciones, asi como todos los procesos necesarios que son de suma importancia para nuestros huespedes;se revisan los menús y productos de los restaurantes, se llevan a cabo cursos de servicio regulares con el fin de garantizar el cumplimiento de nuestros altos estándares de calidad como elemento diferenciador de nuestra marca; es por eso que esperamos tener el placer de darle la bienvenida de nuevo en su próxima visita a nuestro hotel y nos comprometemos en hacer todo lo posible para asegurarnos de que tiene unas fantásticas vacaciones con nosotros. Argia Arce.

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Guest services Thompson Playa del Carmen. on 3 Apr 2024
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos como su destino principal. Esperamos poder darle la bienvenida de nuevo muy pronto.Argia Arce.

4/10 Poor

Elian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services Thompson Playa del Carmen. on 30 Mar 2024
Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best experience for your travel party, therefore we strongly encourage you for a future occasion to give us the oportunity of making your holiday wishes come true.Argia Arce.

10/10 Excellent

Idania, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !!
Stayed 2 nights in Feb 2024
Response from Guest services Thompson Playa del Carmen. on 30 Mar 2024
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Argia Arce.

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
Stayed 3 nights in Feb 2024
Response from Guest services Thompson Playa del Carmen. on 3 Apr 2024
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonArgia Arce.

10/10 Excellent

Avia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
Stayed 2 nights in Jan 2024

8/10 Good

Monique

Stayed 3 nights in Jan 2024

4/10 Poor

Brandon

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Hyatt channeling Motel 6.
This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.
Stayed 5 nights in Dec 2023
Response from Thompson Playa del Carmen on 9 Jan 2024
Dear Mr. Brandon, Thank you for taking the time to share your comments about your recent stay.We are sorry we did not reach your expectations. We take very seriously what you mention, and this help us to improve every day.We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations.Kind regards. Alejandra Núñez. Thompson Playa del Carmen

6/10 Okay

Cherie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Elizabeth Madrid on 17 Nov 2023
Dear Cherie,Thank you so much for taking the time to review your experience, your comments help us improve day by day. We hope to have your visit again.Elizabeth MadridThompson Playa del Carmen Reservations

4/10 Poor

Heinz

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The second we were greeted we were asked for a security deposit which is not displayed in the Expedia page. We told this to the host and he behaved unprofessionally, made us late for the event we were attending and shouted over my wife and I while we were trying to solve the situation. On the second night asked housekeeping to come back later, they didn’t and asked front desk to help us out, for which they didn’t as well. The facilities are clean are beautiful with a nice access to the beach. I would recommend you consider another hotel before engaging with this one.
Stayed 3 nights in Oct 2023
Response from Elizabeth Madrid on 17 Nov 2023
Dear Mr. Heinz, Thank you for taking the time to share your comments about your recent stay. We are sorry we did not reach your expectations. We take very seriously what you mention, and this help us to improve every day. We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations. Kind regards. Elizabeth Madrid. Thompson Playa del Carmen

6/10 Okay

Andres

Stayed 1 night in Oct 2023
Response from Elizabeth Madrid on 17 Nov 2023
Dear Andres,Thank you so much for taking the time to review your experience, your comments help us improve day by day. We hope to have your visit again.Elizabeth MadridThompson Playa del Carmen

10/10 Excellent

stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.
Stayed 4 nights in Aug 2023
Response from Angelica Hernadez on 23 Sept 2023
Dear Stephanie,Thank you very much for taking the time to review your experience, we hope to have your visit again. Cordially, Angelica Hernandez - Reservation- Thompson Playa del Carmen

10/10 Excellent

Manuel

Stayed 2 nights in Jul 2023
Response from Thompson Playa del Carmen- Alejandra Núñez on 17 Aug 2023
Estimado Sr. Manuel,Muchas gracias por sus maravillosa puntuación, estamos encantados de que disfrutara su estancia en Thompson Playa del Carmen. Gracias de nuevo por esta revisión reconfortante sobre su estancia con nosotros, esperamos su próxima visita.

8/10 Good

Viktoriya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nothing special just another corporate hotel in term of layout, decor. Cons: Bathroom shower overflowed making tile slippery and unsafe. Beach is very undesirable. Pros: Staff were all very courteous, polite, extremely accommodating. Drinks at the bar were great. Food we ordered was very good. Tequila tasting was fun. Location of the hotel is convenient to all your needs: restaurants, bar, entertainment, coffe shops, or shopping....
Stayed 2 nights in Jul 2023
Response from Pamela Garcia - Reservations on 27 Jul 2023
Dear Viktoriya,We appreciate your preference. We are pleased to know that overall you enjoyed your time with us. However, we are sorry to know that your bathroom did not meet your expectations. We value your comments, which helps us to make the necessary changes to provide a safer and more pleasant experience for our future guests. On the other hand, We thank you for your kind words towards our staff, they work very hard every day to make sure our guests feel well taken care of at all times. We will pass on your comments to all of them and we are sure they will be delighted to know that their efforts have been appreciated.We hope to have the opportunity to welcome you in the near future.Kind regards,Pamela Garcia KuReservations - Thompson Playa del Carmen

6/10 Okay

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
Response from Pamela Garcia - Reservations on 4 Jul 2023
Dear Adriana, Thank you for taking the time to rate your experience with us. We are taking into consideration your points and we will take action to better serve our guests in the future. Kind regards, Thompson Playa del Carmen.

6/10 Okay

Sameena

Stayed 3 nights in May 2023
Response from Alfie Maldonado - Front Office Supervisor on 21 Jun 2023
Thank you so much for taking the time to rate your stay with us, we hope to have the opportunity to welcome you back on a near future.Kind regards

4/10 Poor

Brenda

Travelled with partner
Disliked: Cleanliness, amenities
They have 2 extra, high charges: incidentals (like $100/day) per day, not stay and resort fee of $35 for a gym, business center, yoga classes they dont have! you have to walk 5 blocks to another property if you want any of that. Yoga isnt offered every day, you need to check with them. They dont clean the rooms or change the sheets you have to hunt them down to get the service. It was until day #7 that we got a rug for the shower. Floors aren't cleaned as our socks were dirty from walking inside our room. Food is expensive & mediocre, service is bad, drinks are bland & diluted. Room service options are limited. Same 2 drinks $25 one day and $37 another day. I was stopped in the hallway after breakfast before walking to my room and asked for an ID, however they didnt ask my boyfriend for anything, as if i was a what? "because i saw you standing outside". The safe from one day to the next said wrong code and they said i forgot it... been using the same one for years... shady! Online pictures show a hotel with a beach, and beach club. It doesnt even have a beach and you dont want to sit or walk on their rocks as there are a lot of weird people hanging out there. I will never recommend this place and definetly not goint back. Not recommended if you have your car or a rental as they charge even if you self park. Its very inconvenient to drive to the property.
Stayed 6 nights in May 2023
Response from Alfie Maldonado -Front Office Supervisor on 7 Jun 2023
Dear Brenda , Thank you for taking the time to share your comments about your recent stay. We are sorry we did not reach your expectations. We take very seriously what you mention and this help us to improve everyday. We hope to have the chance to welcome you on a future to show you all improvements and enjoy your vacations.Kind regards

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.
Stayed 2 nights in May 2023
Response from Alfie Maldonado -Front Office Supervisor on 7 Jun 2023
Dear Kara, Greetings from Thompson Playa del Carmen , Thank you so much for taking the time to share your comments about your recent stay. We hope to have the opportunity to welcome you on a near future. Kind regards

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property. Service was top-notch.
Stayed 4 nights in Apr 2023
Response from Nadia Bolaños on 25 Apr 2023
Dear Katie,Thank you so much for sharing your score with us, we are so happy to know that you had a great time with us!We really hope we can welcome you back in a near future!Sincerely,Nadia Bolaños - Front Office Manager

10/10 Excellent

Adolfo

Travelled with partner
Liked: Cleanliness
The service was excellent, very friendly, professional. The hotel was always spotless. The only complaint:the music from the 2 places on the corner of 5 Ave. wayyyyyy too loud
Stayed 5 nights in Apr 2023
Response from Alfredo Front Office Supervisor on 12 Apr 2023
Dear Mr. Adolfo ,Thank you so much for taking the time to share your comments with us, they are very important , our purpose is to give the best experience to all our guest , andd we hope to have the opportunity to welcome you again on a near future.Kind regards

8/10 Good

Gabriel

Travelled with partner
Liked: Amenities, property conditions & facilities
We stayed at the wonderful main house the last time we were in Playa and decided to stay at the Beach House this time. Upon check-in, we were given a room that was disappointing, so we asked for options. We were offered the panorama view room, which was FANTASTIC. It had a huge terrace overlooking the beach/ocean. The room itself was very large, well appointed, and we felt spoiled to be there. The terrace also had a plunge pool. Unfortunately, the water had not been changed and was green. (distasteful, but we did have the hotel pools) We mentioned this to the front desk and after some awkward excuses, they said they would have someone come and change it. Well, they did, but they left the taps running and when we came home after an evening out, the water was overflowing. This, and the fact that housekeeping neglected to replace our coffee pods and cups for a few mornings were the only issues. Generally, the hotel is lovely, our terrace and view couldn't have been better, and the staff were overall very lovely. We honestly wouldn't hesitate to stay at the Thompson (both) again.
Stayed 4 nights in Mar 2023
Response from Nadia Bolaños on 6 Apr 2023
Dear Gabriel,Thank you so much for taking your time to share your review with us, we really appreciate our guest feedback because it help us to improve our service. I am so sorry to know that you had these inconveniences with the plunge pool and the cleaning service, please accept my sincerest apologies for this matters, I have shared your comments with all of our management team, and we are working together so this will not happen again.We hope you can give us a second chance in a near future so we can pamper you as you deserve.Kindly,Nadia Bolaños - Front Office Manager

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here before and love the hotel, staff, location and view but since the last time here there seems to be a competition to see who can be louder with the DJ music. We stay here to listen to the waves not the loud music.
Stayed 7 nights in Feb 2023
Response from Alfredo Maldonado on 18 Feb 2023
Dear Mr. Douglas,Thank you so much for taking the time to share your comments with us, they are very important , our purpose is to give the best experience to all our guest , andd we hope to have the opportunity to welcome you again on a near future.Kind regards Alfredo MFront Office Supervisor

10/10 Excellent

Anthony

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Playa del Carmen on the beach.
Loved staying in downtown Playa del Carmen on the beach. Close to everything. the place is amazing and the location couldn.t be better. Would defiantly book here again and recommend to all my friends.
Stayed 5 nights in Feb 2023
Response from Nadia Bolaños on 11 Feb 2023
Dear Anthony,Thank you so much for your kind review! We are so glad to know that you had a great time with us!We cannot wait to welcome you again! Kindly,Nadia Bolaños - Front Office Manager

4/10 Poor

Verified traveller

Disliked: Room comfort
New Years experience
Poor service and basic.
Stayed 4 nights in Dec 2022
Response from Nadia Bolaños on 6 Jan 2023
Dear Guest, I am so sorry to know that we did not meet your expectations this time, we hope you can give us a second chance to change your mind and pamper you as you deserve.Sincerely,Nadia Bolaños - Thompson Playa del Carmen

10/10 Excellent

elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we like that we are beachfront and a block away is the main street for restos and shopping and even a Catholic church. The noise does not reach our room if the balcony door is closed. We like the area very much.
Response from Nadia Bolaños on 22 Dec 2022
Dear Elizabeth,Thank you so much for sharing your comments with us, we are so glad to know that you had a great time with us! We reallu hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

10/10 Excellent

Steven Joseph

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Ivonne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, awesome food, great staff
Stayed 5 nights in Nov 2022
Response from Nadia Bolaños on 20 Nov 2022
Dear Ivonne,Thank you so much for sharing your review! We are so glad to know that you had a great stay with us!We really hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location close to bars and restaurants.
Stayed 2 nights in Oct 2022
Response from Nadia Bolaños - Thompson Beach House Manager on 15 Nov 2022
Dear Daniel,Thank you so much for sharing your review with! We really hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

6/10 Okay

Brenda

Travelled with partner
Liked: Cleanliness
The property had issues with hot water and our shower wasn’t working right. There was also a leak that they had on the first floor near the door to the restaurant, pool and bar. We had to go to the sister property to shower cause of the hot water issue.
Response from Nadia Bolaños- Thompson Beach House Manager on 7 Nov 2022
Dear Brenda,Thank you so much for sharing your review with us, I am so sorry to know that yuor stay were affected by this maintenance issue that we suffered during your visit, please accepet our sincerest apologies for this matter, we have work hard with our team to solve the problem and deliver our guest the service that characterizes usWe hope you can give us a second chance to change your mind and pamper you as your deserve.Sincerely,Nadia Bolaños - Thompson Beach House Manager

8/10 Good

Tim

Hotel was great .. beds where very comfortable .. but the pillows were terrible .. location is great
Stayed 2 nights in Oct 2022
Response from Alfredo M. - Front Desk Supervisor on 31 Oct 2022
Dear Tim, Greetings from Thompson Playa del Carmen!Thank you so much for taking the time to share your comments about your stay , they are very important for us because they helps us to improve every day. We hope to have the opportunity to welcome you on a near future.Kind regards

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very nice
Stayed 1 night in Oct 2022
Response from Nadia Bolaños - Thompson Beach House Manager on 27 Oct 2022
Dear Christopher,Thank you so much for sharing your review with us, we are very glad to know that you had a great time! We hope we can welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

2/10 Terrible

siros

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Liked the Beach. The Hotel was misrepresented as a high end family!! Nothing about it was even close!! No amenities/no sleep, loud music until 2am, no business center/no fitness center as advertised, one of the room no hot water!!
Stayed 4 nights in Oct 2022
Response from Alfredo Maldonado - Front Desk Supervisor on 19 Oct 2022
Dear guest , Thank you for taking the time to share your comments about your recent stay with us, We apologize for not reaching your expectations , all this comments are taking seriously as the help us to improve everyday. Kind regards

2/10 Terrible

sarah

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
I very rarely leave a 1 star review. But this is deserved. First off let me start with, this was not a party hotel. If it was we understand what we were getting ourselves into. This was advertised as a high end hotel for family. We arrived after an insane wedding for our honeymoon with our entire family. We rented 6 rooms!!! 12 people. We have been here 3 nights so far and the music outside is so freaking loud not a single person could Sleep. We called the front desk and 4 different people went down to the front to ask about it. The bass was so loud we could hear it through earplugs. AirPods. And even the TV. We asked the front on Sunday to please do something. Or find out what the deal was. They promised it was only one night and it would end by 11pm. By 1AM it was still going. It’s now Wednesday evening. One night later and it’s going again. We called the front. They told us “it’s a private event and they have no control”. It’s so bad even the work calls during the day that need do be taken can’t even be heard. Also my brother had to work most of the trip- combined with the lack of sleep and no quiet area; they advertised the “sister property” not beachfront that had the facilities like gym or business center to work. So my brother woke up at 7am to try to walk far to the “close property” that was over 3 blocks away. They had no business center available as it was rented. So he asked for any space. Literally no space with outlets to work. We will be asking for a refund.
Stayed 4 nights in Oct 2022
Response from Thompson Playa del Carmen on 17 Oct 2022
Dear Sarah, Greetings from Thompson Playa del Carmen!We are very sorry about your experience in our property. We are focused on guest satisfaction however there are some situations that are out of our hands , as mentioned music outside of the property is not manage for us and although it was spoke with the property , they had the permits for their events. We apologize for the inconveniences.

10/10 Excellent

Neil

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about it. Amazing room with a gorgeous view. Top quality linens and super spacious room. Travelled as a family and the property is great for both couples & families. I’ll be back!
Stayed 2 nights in Sep 2022
Response from Nadia Bolaños - Thompson Beach House Manager on 22 Sept 2022
Dear Neil,Thank you so much for your kind comments! We are more than happy to know that you had a great stay with us! We really hope to welcome you again in a near future!Sincerely,Nadia Bolaños - Thompson Beach House Manager

10/10 Excellent

Marquita

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very beautiful and clean. It’s central located within walking distance to plenty of bars, restaurants, shops and the beach is directly behind the hotel. Views from the suite room was beautiful. The staff were wonderful and very helpful. When I check in I was upgrade to the suite. Pool bar and area is beautiful & the bartender was very nice. There’s a DJ in the afternoon at the pool area. Good from the hotel restaurant was delicious. Definitely still here when I visit again.
Stayed 2 nights in Sep 2022
Response from Nadia Bolaños- Thompson Beach House Manager on 9 Sept 2022
Dear Jormalyz,Thank you so much for taking the time to share this wonderful review! We are so glad to know that you had a great time with us!We hope to welcome you again in a near future!Sincerely,Nadia Bolaños- Thompson Beach House Manager

10/10 Excellent

jormalyz

Liked: Cleanliness, room comfort
EXCELLENT LOCATION AND ROOM CONDITION
Stayed 3 nights in Sep 2022
Response from Nadia Bolaños- Thompson Beach House Manager on 9 Sept 2022
Dear Jormalyz,Thank you so much for sharing your review with us! We are more than happy to know that you had a great time with us!We hope to welcome you again in a near future!Sincerely,Nadia Bolaños- Thompson Beach House Manager

2/10 Terrible

Gabriela

Travelled with family
No hot water in the property and nobody advised us in the check in. I was traveling with my 3 kids. No solution from the part of the hotel
Stayed 3 nights in Aug 2022
Response from Alfredo - Thompson Playa del Carmen on 10 Oct 2022
Dear Ms. Catelan , Greetings from Thompson Playa del Carmen. Thank you for taking the time to share your comments .We are really sorry you have suffered this technical issue during your stay , we hope this has not shadow your full experience with us and we have the opportunity to welcome you on a future.

10/10 Excellent

QIUPING

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
excellent hotel excellent service
Stayed 7 nights in Aug 2022
Response from Thompson team. on 17 Oct 2022
Dear guest, An apology for the late response, but we did not want to miss, our gratitude for the time you took to share your experience with us, makes us very happy to know that you enjoyed your stay. We look forward to having the pleasure of welcoming you back. Receive a cordial greeting.

10/10 Excellent

Jason, Maple Grove

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great and the staff was very helpful and friendly.
Stayed 5 nights in Aug 2022
Response from Nadia Bolaños- Thompson Beach House Manager on 19 Aug 2022
Dear Jason,Thank you so much for your kind review! We are more than happy to know that you had a great stay with us! We cannot wait to welcome you again in a near future!Sincerely,Nadia Bolaños- Thompson Beach House Manager

10/10 Excellent

Monica, Santa Ana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel! Clean and spacious room, staff is very friendly and accommodating. Walking distance to beach, restaurants,bars, pretty much everything near by. Would definitely go back.
Stayed 2 nights in Jul 2022
Response from Nadia Bolaños - Beach House Manager on 9 Aug 2022
Dear Monica, Thank you so much for your kind review! We are so happy to know that you had a great stay with us! We really hope to welcome you again in a near future! Kindly, Nadia Bolaños- Thompson Beach House Manager

2/10 Terrible

Jorge

Travelled with family
Liked: Cleanliness
Awful service from front desk person, we just stayed one night and cancelled the rest. Hotel is in front of a restaurant that is very loud during the night. Not a good hotel to bring families.
Stayed 4 nights in Jul 2022

10/10 Excellent

Aniefiok

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2022

8/10 Good

Viviana

Stayed 7 nights in Jul 2022

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Jul 2022
Response from Nadia Bolaños - Beach House Manager on 6 Jul 2022
Dear Patrice, Thank you so much for your kind review, we are very happy to know that you had a great stay with us! We cannot wait to welcome you again in a near future! Sincereley, Nadia Bolaños Beach House Manager

6/10 Okay

Rick

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is excellent. Close to lots of restaurants, bars, shopping. The pool and bar area are a great place to hang out.
Stayed 8 nights in Jun 2022
Response from Nadia Bolaños on 3 Jul 2022
Dear Rick, Thank you so much for taking the time to share your review we really appreciate it, we are very happy to know that you had a great time at the pool area, we would love to welcome you again in a near future so we can do our best to exceed your expectations and get a 5/5 rate. Sincerely, Nadia Bolaños Beach House Manager

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So beautiful
Stayed 1 night in Jul 2022
Response from Nadia Bolaños on 3 Jul 2022
Dear Ms. Joana, Thank you so much for your kind review, we are so glad to know that you had a great time with us! We really hope to see you soon! Sincerely, Nadia Bolaños Beach House Manager

8/10 Good

Joseph John

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was maintained pretty well the The food at the grill was good very limited menu but definitely better than most of the hotels It was very quiet the room were maintained well very clean and always smelled good Wife and I definitely recommend.. The Best place to have breakfast was at Madre'z restaurant across from the Hotel.
Stayed 5 nights in Jun 2022
Response from Beatriz Cid on 30 Jun 2022
Dear Mr. Joseph, thank you for sharing with us your feedback, It was really nice to meet you and your lovely wife, we hope to welcome you back very soon!! Best,

8/10 Good

Zuheb

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Best staff. Very helpful
Stayed 2 nights in May 2022
Response from Thompson Team, on 9 Jun 2022
Dear Zuheb, Thank you for your kind feedback, we´re so happy to find we fullfill you expactations, we hope to welcome you back very soon, Best

10/10 Excellent

Jay, West Covina

Stayed 7 nights in May 2022