Holiday Homes in Playa Hermosa

"The Palace is outdated, the decor of the rooms and the lobby is awful. Renovation is scheduled for August. The grounds are well maintained, pool area clean and the restaurants are kept clean. The workers are all very friendly and there to make the guests very comfortable. Servers and bartenders are helpful and nice. Entertainment staff is great, energetic and fun. We did a river cruise, which was fun. We saw a lot of alligators and monkeys, although we saw more monkeys next to the hotel. Take a stroll to the left on the beach to where the sign for the Monkey bar is. Walk into the jungle, there are a lot of white faced monkeys there. We wanted to go snorkeling, they try to sell you the catamaran cruise, includes alcohol and fruit, but who needs that when you're staying at an all inclusive? We ended up on a 3 hour snorkeling tour, but visibility was bad. Overall, the hotel is comfortable, the food incredible and lots of fun for no longer than a week."

"The pools were nice and not overly crowded, most staff were decent, although they were severely understaffed which I think caused some of them to be rude. The towels in the room were old and had a smell to them, the toilet always smelled like the gasket wasn’t installed properly or something. I’d rate the food quality maybe at like a 2-3 and availability pretty low they ran out of stuff kind of often. The restaurants were also just buffets and not that great. A lot of the food wasn’t labelled at all so if you have allergies it’s hard to tell if you can eat some of it. Lastly everyone on our trip got sick either on the second last day or the last day and a few are still sick at the time of writing this 5 days after leaving. All in all go somewhere else. "

"great service, good for family trips, we really enjoy staying in the property, the personnel is very kind."

"Horrible will never go back old food was horrible had to be buying food breakfast lunch and dinner even food a roach on the kitchen towel old everything was nasty !!!! "

"Close to airport."

"Nice resort in a great location on a lovely beach."

"Same breakfast everyday but huge selections (Tamara and Maris delicious ice coffees). Room very clean and staff sooo helpful and made our stay great. Gabriela concierge went beyond our expectations and made my wife’s Birthday a success.Swim up bar employees are top notch. Texmex restaurant delicious (Luis Carlos and Randal) went above and beyond. Small resort compare to others but made it for a more welcoming vibes. You cannot walk anywhere since its a bit remote on a mountain. We did an excortion using hotel booking team. All day round trip and guide included. Ohh, forgot the Asian food restaurant is a big 10!!!"

"Comfortable room! Great pool! Breakfast was delicious and included! Staff were friendly. Easy access to beach! "

"The property is good. You can tell it's getting a bit old. Could use some updates The shuttle is nice to get around, and everything is reasonably close if you want to walk up and down the roads."