Playa Hermosa Holidays

The room was not great even though it was renovated. It had a very bad sewage smell it was a little unbearable at first, but we got used to it unfortunately. I told the front desk and they did nothing i was a little upset that they didn’t do anything. I had to go back a second time to let them know and they wanted to move me to another room this was on the four day, which was very inconvenient because everything else at the resort was fantastic other than the long lines for the restaurants we tried some of the restaurants, but to be honest with you the main buffet was better. They had more selection and the same stuff you’d get in the restaurant so nothing special there. The beach is absolutely fabulous. The entertainment was very good. The staff was wonderful. The pools were amazing. The resort itself is one of the best even though there was a few hiccups you can’t have perfect.

Staff are amazing, very friendly, go out of their way to help. Hotel rooms need some updating. Room refrigerator not working- we called and guy plugged it into different outlet. He left and it promptly quit working. Food pretty good. Some desserts were a little funky. Nice pools and chair options with shade. Felt very safe. Did two excursions thru hotel- nice. Nexus tours did great job.

My father is disabled and they attended to him and took such good care of him and assisted him to get around everywhere.

Location was great but our Villa was old and tired compared to others on property. I booked last minute so there wasn't much available over the busy holiday season. Definitely needs a deep cleaning and major updates. Not much pride in ownership.

The hotel is good, with a large, clean territory. The restaurant is very good, the dishes are delicious. Thank you to the chef and his team; the staff is very responsive and always ready to help. However, there are a few things in the hotel that could be improved. There aren't enough umbrellas by the pools to provide additional shade.