Cleveland Hotel Guide. Hotels in Playhouse Square, Cleveland, United States of America

"Perfect staff"

"Know when you’re going there that you need to ask for room service. I could not get my room cleaned. My towels were either placed on the desk or on the toilet seat. No coffee replaced, no soap and shampoo replaced. The one morning I went down for breakfast they weren’t open and then when they did openthe coffee was cold, sausage was cold, not impressed. The complementary coffee they have in the lobby. It’s cold. The machine didn’t work, and the area was nasty. The first night I was there my phone didn’t work. I had to use my cell phone to call the hotel and ask for a phone which I didn’t get until the next day when I went down to the front desk and picked it up myself, I asked for extra towels and two blankets that I didn’t get till the next day when I went down to the front desk to get them myself. I could keep going, but I think you get the drift. I feel sorry for the two managers that are taking a lot of grief because the hotel doesn’t hire competent and enough employees to staff for the needs of the customer. The day manager did adjust my bill and I was grateful for that, but it can’t erase the horrid experience I had for four days there."

"Clean room, the only complaint was the HVAC system was not cooling down the room."

"The hotel is centrally located, clean and up to date! The room was fabulous with a view of the lake and mall A for the Cleveland Marathon. Elevators were fast, staff was friendly and room was very clean. Will stay here again."

"The staff were very welcoming and helpful! The location was great and the room was clean and comfortable. We would definitely stay again!"

"Rooms were clean and staff was friendly. Breakfast was good and plenty of parking. I was charged twice but it was taken care of as soon as I brought it to their attention. So just keep an eye on that."

"Just ok. Lobby on 2nd floor was difficult to reach."

"Our first night at this location on Thursday was like youbwere in a motel 6. All we heard was loud people having a Good time( if you know what I mean). Then on Fiday morning got woke up by loud screaming that kept getting louder and louder after calling the front desk things calmed down. Really was afraid that something bad was going to happen. Friday night we slept well and no more disturbances. Left early Saturday morning."

"Courteous staff, great amenities "