San Antonio Hotel Guide - Ripley's Believe It or Not! hotels in San Antonio, United States of America.

"We di"

"Clean room"

" We were very excited for our vacation in San Antonio . Upon check in ,we wee told our reservation was cancelled . The woman at the front desk was incredibly rude and She claimed they had tried to reach us through Expedia and by phone that day . but we were traveling the whole day from Canada never received any notification or missed calls until after we had already shown up. We had made this reservation three weeks in advance, and it was confirmed by Expedia, so hearing that it was suddenly canceled was shocking. When we tried to calmly ask questions and figure out what happened, she dismissed us and made us feel like the situation was somehow our fault. There was no effort to help resolve the issue. Instead, we were told that the only way to stay that night was to pay more than double our original booking price. It honestly felt like she was upset that we were even there trying to check in. We felt completely unwelcome and uncomfortable, we had to find another hotel in the middle of night . Would stay away. Definitely do not recommend."

"nice"

"Staff were very friendly and polite. "

"This place is so bad I don’t even know where to begin. Tried to check in early, they said they would try their best for 2:30-3:00. Mind you this is a Wednesday. It wasn’t ready til 4:03pm. Fine, I can deal with this if it means they must have great late check out options and thoroughly clean the rooms (NOT THE CASE LOL). They offered between 2 floors so I guess neither room was ready til 4.. We go for higher floor- Smells like someone smoked a pound on the elevator then through the hallways (other guests we spoke with all agreed about the smell, management said they didn’t smell it). Elevators act strange- very unpredictable (SCARYYYY). First room we got smelled so bad we asked to switch. They sprayed some Lysol or other STRONG cheap smelling air freshener, that was really almost worse, throughout the floor. We moved a floor down, it smelled slightly less. Still very unimpressive room. There was a slatted window shade thing that didn’t close all the way from the bathroom directly next to the bed. Speaking of the not private bathroom- the “jetted” tub doesn’t work (they do have a sign stating this in the bathroom). The balconies even in the best rooms (presidential suites) barely show the river. Since the room was ready so late I thought we could get a checkout like 12 or 1 we had to be checked out by 11am or have a $25 charge every half hour. They said they’d discount the stay 10% (LOL) and I’ve yet to receive that. Doubt I will. Just stay elsewhere, trust me. "

"Location,location,location. If you are in San Antonio to enjoy the riverwalk and downtown area the Drury Plaza is for you. There are 2 Drurys downtown make sure you select the Drury Plaza for great location. An old bank turned into a hotel you can walk out of the basement right onto the Riverwalk. Staff was very friendly and a good morning breakfast to start the day."

"Ac was not cold "

"great location, great staff, and the food and drinks are amazing here"