Pluma Hidalgo Hotels

"The beach club was very nice including the pool and the beach. The rooms were clean and decent with fantastic air conditioning. I wish I had known that there was no fridge or coffee maker in the room. Buffet 7-11 am at the resort and then 7pm for supper. Near the end of our stay, we found we could order a snack in between this time. There was a shuttle to the beach club starting at 9:30 am but there were no drinks served until 11:00 and no food until 1:00. It would’ve been nice to know these things ahead of time. The food was ok. "

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"We arrived a couple hours before check in, we were allowed to take the hotel van to the beach club and have the included lunch and use the pool. When arriving back for check in we had some complications. I had booked 4 rooms and was given 3, I was told this was a mistake from Expedia and they only were showing my reservation for 3 rooms. I showed the confirmation for all 4 rooms and they said if I wanted the 4th I needed to pay but they were also out of rooms. After going back and forth with them I told them to check my husbands name. Magically they found the 4th room. It didn’t make any sense since I made them all under my name. The rooms smell when you use the air for too long, and is not the cleanest rooms I’ve stayed in. We didn’t spend much time in the rooms though. The guys driving us to and from the beach club were so nice and friendly. The food and drinks were good too. Probably won’t stay again though just because of how unhelpful the front desk staff was. "

"Staff are excellent. Great location. Comfy and clean bed. We were quite happy with our one night stay. "

"Breakfast was wonderful and delicious. Staff very nice and welcoming. Pool very clean. In good location"

"A very high quality hotel, beautiful beach setting, nice pool and lounge chair areas. Decent restaurants "

"Nice pool with a few loungers. Be aware that nothing is provided in the kitchen in terms of food prep, no condiments etc. Also my room was "garden view" but with a 10 foot wall there wasn't much to see, very private but...."

"There are no elevators at this property so be prepared to climb stairs. My room was on the fourth floor and I found it very difficult to climb the stairs in the heat. The pools are nice. There are no coffee machines in the rooms. The showers are very small. This hotel is in a great location next to the marina and many restaurants. "

"Good"