The Blue Mountains Hotel Guide - Plunge Aquatic Center hotels in The Blue Mountains, Canada.

"The room was in great need of a complete renovation. The one bed had broken bed frame or mattress- had a significant lean. The bathroom was gross. Mold and hair on the floor. Dirty cloth left in the shower. Leaky pipes under open sink, brown stain on floor. No vent in the bathroom. Stayed 2 nights. Second day requested a new coffee maker as one in room was not working. Also asked for carpet to be vacuumed (we had a ground level room and had been using the patio) because there was sand tracked in from the patio. Requested patio be swept and garbage (that was already there) be picked up - cigarette butts,paper coffee cups,lids,2beer cans and a pet poo bag. Front desk told us, absolutely. The housekeeper does a daily refresh. Well…it was not enough. Beds could have been made nicer, patio not swept, garbage still around patio, carpet not vacuumed, dirty towels still in the shower on the floor, hand towel not changed, bathroom garbage not changed. But we did get a working coffee maker It was great that this hotel had an indoor pool and outdoor hot tubs- but they need a HUGE remodel. The pool deck is very worn,pool had a bathtub ring around the edge, broken and missing tiles on pool edge,a poo smell ?? While in the pool. Hot tub needs a super clean and new wood along edge. Definitely needed a soapy shower as there was a sticky slimy feel left on skin. Outdoor hot tubs - need a net to scoop out the flies that go in. Garbage and beer cans clearly visible around tubs in low bushes."

"2 bedroom suite room very spacious and kitchen was well stocked with everything needed for cooking. "

"Great for everything! "

"The hot tub was nice but crowded"

"All good"

"Communication was great leading up to my reservation, unfortunately after that, customer service was less than helpful at the vacation property (not expedia). Someone else was parked in my one and only parking spot, forcing us to park far from our unit. When I reached out about it, they said someone from local management would deal with it. They never did after multiple calls over the weekend. It took my son to come up with the idea to write a polite note and leave it and they moved the next day (to someone else's spot). Then after paying for late check out and returning to collect our things from our room, they locked us out. Had to wait for management to come let us back in. It was also never communicated the property is completely under construction and we had to lug our bags through a construction site that wasn't very safe. I would not stay there or recommend the property management service Vacasa to anyone."

"Our family enjoyed our stay here. Our 2 bedroom condo was spacious enough for 5 us. It was a 7 to 10 mins walk to the village. "

"Lovely stay with family! Property was clean and spacious..enjoyed our stay! "

"Leading up to our arrival, VRBO was sending canned messages getting us ready but we hadn’t received our door code so I figured we would arrive at check-in and it would be sent. Upon arrival we could see piles of garbage bags, cleaning supplies throughout the house. I had still not received the code so we entered through an unlocked door and saw more garbage throughout the house. After reaching out to the host, we were "