San Juan Hotel Guide - Pocita de Piñones hotels in San Juan, Puerto Rico.

"We were married here 22 years ago and it just as lovely as then."

"Clean room and friendly staff "

"Everything is very clean. Every staff member encountered was friendly and helpful. Walking distance to a terrific grocery store. "

"Not very clean and bathroom faucet was not installed correctly, but did offer a kitchenette and laundry, but we did not use either. Much of the furniture was worn /damaged and we had to ask for bedding for the sofa bed."

"We had exceptional service in the pool area bar and Papaya Fernando and Pedro were absolutely fantastic, the first night there though we had a waiter ignore us for about 20 minutes after we sat down to have dinner and a cocktail finally my husband got up and went to the bartender and asked for drinks, then we finally ordered food, my husbands cheeseburger came out and he was finished eating and we were still waiting for my small pizza, we had to ask about the food and if they ordered it for me, I was going to sign up for the Marriott rewards program but this made me think about it and decided not to, we spoke to the manager and they were very kind we are not sure if we will go back"

"No one to greet us on arrival, not that big of a deal but was a red herring of what was to come. Staff made an error in placing a hold on our card on arrival and so we kept having daily unexplained charges on our cc including bar and restaurant charges that were not ours. Additionally they put an extra 500$ hold on our card again even after speaking with management. Needless to say it wasn’t a relaxing stay wondering if we were going to end up paying a huge bill that wasn’t ours. Staff was rude while dealing with this situation. Also, for the price the beds and pillows were not comfortable. Power went out one night and then internet as well which is a bummer when we were watching a movie. Staff in general seemed uninterested in helping guests. They must pay terribly which is sad for what they are charging guests. "

"The sheets on the bed had NOT been cleaned. That is serious. It took 20 minutes to run the shower water before it became hot. Never used any of the kitchen utensils as they looked terrible. The floor was clean and the AC was working."

"Owner and staff were very kind and communicative. "

"Didn't stop in"