Pocono Mountains Hotel Guide - Casino Hotels in Pocono Mountains, United States of America

"I came to room and noticed bathroom had not been properly cleaned. Specifically, the toilet seat which appeared to have poop stains. I was leaving for an excursion and kindly asked front desk to clean the bathroom once again. Upon returning that evening, I noticed the stain was still there. Luckily, I carry Clorox wipes, therefore, I cleaned it myself. The hotel is really rubbed down. The staff was very nice but the cleaning of rooms is poor. "

"Great time"

"Our stop along a long weekend trip. Comfortable clean.. "

"Everything was great especially the food in the restaurant, room was spacious, cleaned I love it I will stay there again."

"They don’t cleen the room during my stay, bottle of hand soap, shower gel and conditioner were empty and no one comes to refill them. Hot tub was very cold."

"Great experience"

"Easy parking place needs updated"

"Pool was dirty hair floating inside"

"We drove 4 hours and upon check in they informed us the water park was NOT included in stay. The room was filthy ( bathtub had hairs in it, toilet was dirty, and the bed sheets were stained). Our room key was assigned to other guests whom walked into our room while we were still inside. Every guest we encountered told us to not waste money on the water park- it’s filthy and water heaters are always broken. We decided to leave 4 hours after arriving, to drive back home another 4 hours. When we informed the front desk of our reasons for leaving and requesting refund, they told us we would have to email the manager because there was no one there to authorize a refund. After going back and forth for a while, my husband agreed to to allow them to charge one night ( we were supposed to be there for 2 nights), they agreed and put a refund request form in for the 2nd night. Although they charged us for one night we still decided to leave with our kids. It was absolutely a horrible experience, my 3 yr old and autistic 13 yr old were devastated and tired. My 3 yr old celebrated his birthday in the car since he couldn’t have his celebration at the resort as we planned. We will NEVER recommend them to anyone. "