Pocono Mountains Hotel Guide - Casino Hotels in Pocono Mountains, United States of America

"Great resort. Staff is very friendly from check-in to gift shop and housekeeping. Beds are very comfortable. My only complaint is the food options. There are varied options but nothing is open late nor early other than the limited coffee bar. "

"Everything was great especially the food in the restaurant, room was spacious, cleaned I love it I will stay there again."

"They don’t cleen the room during my stay, bottle of hand soap, shower gel and conditioner were empty and no one comes to refill them. Hot tub was very cold."

"Great experience"

"I love this place is great for kids and adults my family first time and can’t wait to schedule are next trip "

"Easy parking place needs updated"

"Save ur $$"

"Pool was dirty hair floating inside"

"We drove 4 hours and upon check in they informed us the water park was NOT included in stay. The room was filthy ( bathtub had hairs in it, toilet was dirty, and the bed sheets were stained). Our room key was assigned to other guests whom walked into our room while we were still inside. Every guest we encountered told us to not waste money on the water park- it’s filthy and water heaters are always broken. We decided to leave 4 hours after arriving, to drive back home another 4 hours. When we informed the front desk of our reasons for leaving and requesting refund, they told us we would have to email the manager because there was no one there to authorize a refund. After going back and forth for a while, my husband agreed to to allow them to charge one night ( we were supposed to be there for 2 nights), they agreed and put a refund request form in for the 2nd night. Although they charged us for one night we still decided to leave with our kids. It was absolutely a horrible experience, my 3 yr old and autistic 13 yr old were devastated and tired. My 3 yr old celebrated his birthday in the car since he couldn’t have his celebration at the resort as we planned. We will NEVER recommend them to anyone. "