Carmel Hotel Guide - Point Lobos Ranch hotels in Carmel, United States of America.

"Breakfast was meh. Room had a musty odor carpet looks very old that needs changing. Overall, it seem to clean."

"no parking,too much walking,not set for disabled,noisy,only one place to eat"

"We stayed for a weekend getaway and the room itself was perfectly comfortable, nice enough, though more corporate and sterile than I typically like. But the customer service was consistently some of the worst (and strangest!?) we've encountered. The Big Sur Marathon was happening on our checkout Sunday, something the hotel never once mentioned during booking or check-in. Staff told us we couldn't leave until after the race when highway 1 reopened and that late checkout likely wasn't an option. No solutions, no alternatives, no apology. Even stranger was when we looked into the marathon details ourselves, there were actually multiple windows where we were able to leave. Information the hotel had and never offered when we (and many other guests) asked. Instead, multiple staff members tried to upsell us on a brunch at the hotel restaurant. We spoke to 5+ different staff members throughout this ordeal. Each one managed to be uniquely unhelpful in their own way. For the price point and the setting, you expect a certain level of hospitality. Will not be recommending or going back!"

"5⭐️ customer service. 1⭐️for Expedia My room was cancelled because my credit card didn’t go through. The room was cancelled 3 days prior to arrival. The same day I received an email from Expedia saying you are all set for Carmel. I was never notified by Expedia that the credit card didn’t go through. Luckily the hotel had 1 room for 1 night and the hotel gave me a cheaper rate for my ocean view room than Expedia. The hotel brought Champagne to my room for the inconvenience. The next day the hotel had a cancellation and offered to move our luggage for us to the room at 11 am. Hotel staff was phenomenal. I called Expedia and their customer service was horrible. They offered zero assistance and their only solution was to prepay for the hotel in the future. This was a perfect example of poor customer service The hotel was beautiful , clean, charming and phenomenal employees. Thank you for turning this into a great experience for less money."

"it was a great hotel and location "

"Check-in was smooth and efficient, which set a great tone for the rest of our visit. Location wise, the hotel was perfect & conveniently situated near key attractions and dining options. The walls are very thin so that would be my only complaint; we could hear the person next door snoring (lol) and their TV and the maids were really noisy in the morning chatting. Otherwise my family & pup enjoyed our stay - the grounds are gorgeous & we'd visit again!"

"We had an amazing time here. The property and views are the perfect way to enjoy the location and it’s perfectly situated to visit Carmel, Monterey, and BiG Sur. We rested well and needed nothing except groceries while here. Everything was carefully considered and appointed. Thank you for the hospitality! "

"The Acorn was the perfect place to gather with our 3-generational family. Plenty of room to enjoy each other and the spectacular ocean views, animals and wildlife. We walked across the street to Pt Lobos State Park for exceptional hikes and to play on Monastery Beach. We cooked several delicious meals in the generously stocked kitchen. And slept great in the comfy beds. Mark responded quickly to a minor concern."

"The house was beautiful and perfect for our long weekend in Big Sur and Carmel."