4/10 Poor
Deanna
Travelled with family
21 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel. The first time we had a pretty good experience except for a problem with check-in, which was not entirely the hotel's fault. This second time though, there were so many problems. The power went out during the night for several hours, the elevator broke down repeatedly, the hot tub and pool water was brown (it looked like beef broth), the air conditioner in our room couldn't keep the room cool and dehumidified (it was only in the 70's outside), the fridge in one of our rooms thawed and leaked water everywhere, the staff was often heard loudly complaining about their job, one of the cleaning staff was vacuuming the hallway at around 9 am and banging it against doors while people were still trying to rest, the chest of drawers in our room opened constantly and it blocked the walkway, and the hotel was just not very cleanly at all. It was also just packed with a traveling kids baseball team, so it was very loud and crowded, though that is not the hotel's fault necessarily. It was, overall, not a great experience.
Deanna
Stayed 2 nights in May 2024