Pompton Lakes Holidays

Room was great, clean, and staff was always willing to go above and beyond.

We had a great stay. Room was comfortable and had what we needed. The staff was professional and some were exceptional. Our room attendant, Nini, stood out as making our stay memorable with her professional work ethic and kindness. Would stay here again. Also enjoyed the restaurant

Beautiful hotel!! Great location and helpful staff.

Great staff, lovely room. Thanks!

Pros: The hotel is very pretty, customer service was fantastic, location was perfect. We easily walked to Rockefeller center, Central Park, grand central station, 5th avenue, etc. The bellmen are so sweet and helpful. Cons: restaurant choices are very limited.. as in there is one tiny restaurant and no hotel bar. It’s nice to have the option of getting in after a long day and having a spot to grab a quick bite for kids and a drink for adults. That’s not an option here. In fact, when we tried to eat at the restaurant there was a wait, so we grabbed drinks from the bar at $80 for 2 drinks. When our table was ready and we walked to the host with the drinks we purchased AT THE RESTAURANT BAR and the hostess said we could throw the drinks away or she could hold them at the hostess stand until we were finished with dinner but we couldn’t take them in because it would “causes problems” with the waiter….. what?? So we just said forget it. The cafe is good for breakfast but $12 for a small plastic Container of orange juice seemed a little ridiculous. I understand it’s NYC but give me a break. $36 for 3 12 oz kids orange juices is crazy. Lastly, the winter bar by the Chriatmas tree in the courtyard sounded great but was rarely open despite posted hours. Overall I was extremely unimpressed with the food and beverage portion of this hotel. If you like the convenience of onsite quick meals or drinks, this is not the hotel for you.