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Reviews of Pedras do Mar Resort & SPA

5 out of 5
Pedras do Mar Resort & SPA
Rua das Terças, 3, Fenais da Luz, Ponta Delgada

Reviews

9.2

Wonderful

Rating 10 - Excellent. 475 out of 734 reviews" "
Rating 8 - Good. 192 out of 734 reviews" "
Rating 6 - Okay. 46 out of 734 reviews" "
Rating 4 - Poor. 17 out of 734 reviews" "
Rating 2 - Terrible. 4 out of 734 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Julie, stratford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great however it is not close to anything unless you have a car. We asked for a map from reception of the area which states in the hotel directory so we could find ATM or local sites, restaurants and bars but they said they do not provide this service and the reception could not point us in the direction of an ATM close by and said there wasn’t any. Luckily for us we found one locally within 6 mins walking. Otherwise all else was great.
Stayed 6 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property on the north shore of the island. Great food, great staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great staff, amazing location. The breakfast, bar and restaurant are very good!
Stayed 4 nights in Apr 2024

10/10 Excellent

Azqa

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place with a gorgeous view!
Stayed 3 nights in Feb 2024

10/10 Excellent

alison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Great buffet breakfast. Lots of choices. Staff all incredible. Great spa experience and services. Overall a 5 star experience. Highly recommend.
Stayed 2 nights in Mar 2024

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely, perfect views, the design was great. However, overall the hotel did not meet 5 star standards, and we honestly had much better food and service at most of the 4 star hotels we stayed at. The coffee was not good, the breakfast food was meh, the bar food was mediocre. The rooms were good but the shower was definitely not 5star. The staff also had a lot of rules - you could only eat certain foods in certain areas, the concierge couldn't book the spa, the towels for the pool are only at the front desk. Just made the stay feel a bit more clunky than it needed too. Also, a note that we were here in off-season, and the hotel had this eerie truman-show vibe. The hiking trails around the hotel are amazing.

10/10 Excellent

Tayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with our stay here! The room was very inviting and relaxing. We LOVED being on the ocean view side. The breakfast was very good and our last night we enjoyed some awesome music and played pool. We came for our honeymoon and we had the best stay. The staff were very welcoming and so friendly. We asked if we could check out at 12 instead because of our late flight and they allowed it. We would definitely recommend and 1000 percent return :) Thank you!!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Rain

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 10 nights in Oct 2023

10/10 Excellent

Maura

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Judy, Wantagh

Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this hotel. The property was picturesque, the ocean view room was great. I was happy to have a coffee and tea maker in the room with a mini fridge with complimentary water. Their are trails on the property along the coastline to explore. The kitchen staff was very accommodating with dietary restrictions. The only thing worth mentioning is that I’m not a fan of the European bathrooms with the glass window, although their is a privacy window that can be closed. I recommend this hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable place to stay for a visit to Sao Miguel island. I liked that it was in the middle of the island so that we could do day trips to the East or West and not have a very long drive. Comfortable room with nice bed/linens, clean and modern bathroom with bidet. Everything smelled nice. Good breakfast, and beautiful views from the bar/main restaurant. Plenty of parking. There's nothing walking distance so make sure you rent a car.
Stayed 5 nights in Oct 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but it's not a 5 star hotel
We liked this hotel, and overall I would give it 8/10. -1 for charging 75 cents for coffee in the room. -1 for the bed needing a replacement. Please add some outdoor landscape lighting around the palm trees and pool, it would make the view from the bar beautiful.
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel, facilities and services are all great. Plenty of courteous staff working all hours to keep the hotel clean and fresh all the time. The only minor critique we would have would be the breakfast offerings. It is by no means poor quality or lacking in any way. We also understand that resources might be a bit more limited on the island, but if the food choices could be varied a bit over the course of the week, or provide some more fruits and vegetable selections, it would make it an excellent breakfast experience. But other than this minor observation, no complaints at all.
Stayed 7 nights in Oct 2023

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort with excellent service
Stayed 3 nights in Oct 2023

10/10 Excellent

Sébastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Dr Rosita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

marjan

Stayed 3 nights in Sep 2023

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. They were extremely helpful in making reservations for us. The view was gorgeous from our balcony. Breakfast was incredible. It had fresh items every morning and was included in the stay. We will definitely go back.
Stayed 5 nights in Oct 2023

10/10 Excellent

Flavio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time would return in a heart beat
Stayed 3 nights in Oct 2023

6/10 Okay

Leila, RICHMOND HILL

Travelled with partner
For the price , Poor quality breakfast buffet . Hotel wasn’t chic at all , for the island that beautiful and green ,property didn’t have a nice landscaping design ,looked very empty.
Stayed 3 nights in Sep 2023

6/10 Okay

christopher

Travelled with family
Disliked: Amenities
spa not really a spa. the indoor pool was stuffy and crowded. the gym was tiny, had to check towels for pool at front desk. and return (wet). confused about this policy with no explanation. we left and stayed elsewhere with no refund. clean room with great sea views and good bed. far from anything, but we had a car. NO BEACH. this is true for the whole island and i believe the entire azores. hotel felt like a MILL. good walking path but lots and lots of flies.
Stayed 6 nights in Sep 2023

10/10 Excellent

Saleh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Paulo

Stayed 3 nights in Sep 2023

6/10 Okay

Donna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is clean and has beautiful views but it is not convenient for anything you either need a car or taxi. The dining menu never changes nor does the breakfast choices. Cleaning staff is great but the administrative staff only does the bare minimum.. it is very peaceful and quiet and has a great path along the cliff for a walk.
Stayed 4 nights in Sep 2023

10/10 Excellent

Cassandra, Dartmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel provides a unique feel on the island. Easy access by car to Ponta Delgado and the entire island of San Miguel. It offered a great respite after long days of hiking and sight seeing. A great place to stay and recharge in great comfort.
Stayed 7 nights in Sep 2023

4/10 Poor

Jeffrey

Business traveller
Disliked: Staff & service
Not 5 star
This hotel is represents a style of hotel that needs to fade away. Big box hotel with poorly trained staff, terrible breakfast and a feelung you are in a bad airport waiting for your flight.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good hotel in the middle of nowhere
Firstly, the reason I'm being so picky is because this resort calls itself a 5 star. Facilities are pretty good and it's clean with a great outdoor pool. But there are little things, like some wallpaper peeling and a cloudy swimming pool, that you wouldn't expect in a 5 star. The restaurant was quite overpriced for the Azores and the food & service there was very average. Usually that wouldn't be a problem, but the resort is literally in the middle of nowhere so you have to drive 20 minutes to either of the bigger towns to get a decent restaurant - the small towns nearby are mainly snack bars. However if you are just looking for a beautiful, relaxing setting and don't mind the restaurant it is the perfect location to chill out and relax.
Stayed 4 nights in Sep 2023

10/10 Excellent

Malik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 3 nights in Sep 2023

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and place to stay. Wish the staff were friendlier and more attentive sometimes in the bar and restaurant. We went for dinner one night at the restaurant and were shamed for not having a reservation even though the restaurant was more than half empty. Also the change rooms for the pool could be better. Was out of toilet paper and no soap in the shower down there. Not an issue if you have your room but we got there early from and overnight flight and were encouraged to use the facilities until our room was ready. The breakfast included is fantastic and impressive. Also the rooms were beautiful and very clean. The live music some nights in the bar is a great plus too. Towels for use outside of the hotel was great too. Overall would highly recommend this place!
Stayed 3 nights in Sep 2023

10/10 Excellent

Adi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An extremely recommended experience
Stayed 4 nights in Sep 2023

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great- the only small complaint was the lounge chairs by the outside pool were soo very hard and uncomfortable.
Stayed 5 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gorgeous spot with a beautiful Infiniti pool, very nice rooms and balconies. somewhat isolated from everything: beach & any restaurants are at least a 10 drive away - trade off is the peacefulness of this spot v. Walkable accessibility to beach and restaurants in Ribeira Grande. Recommend: Association Agricola & O Pescador - both 10 min drive.
Stayed 2 nights in Aug 2023

8/10 Good

Rafal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel but add some money for sea view
Nicely located hotel and luckily we had superb weather for the whole stay. Some staff at the reception still on learning I think. When we arrived late at night had to struggle to get the keys and it was not earlier than after 15mins. The next morning we received a note to come back to the reception with IDs - it seems at night the incompetent guy kept us waiting without successful administration procedures.
Stayed 9 nights in Aug 2023

10/10 Excellent

Luisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property with lots of amenities. The pool area and restaurants were well equipped and well appointed. The only remark i would have is that i feel the parking lot should be more hidden from the pool facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in poor neighborhood
Stayed 8 nights in Aug 2023

10/10 Excellent

Marcus

Stayed 7 nights in Aug 2023

10/10 Excellent

Caralyn M, Smithfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. It is located on the north side of the island. Surrounded by beautiful farm land. Super peaceful.
Stayed 3 nights in Aug 2023

8/10 Good

Pamela

Travelled with family
Liked: Amenities, property conditions & facilities
The ladies at the spa were amazing. The breakfast was awesome. The front desk staff were not very nice, one woman in particular was rude. The amenities were great! And bartenders were amazing!
Stayed 6 nights in Aug 2023

10/10 Excellent

Irina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean front property. Remote and have to have a car or use taxi but a very relaxing atmosphere all around. Very quiet and calm.
Stayed 3 nights in Aug 2023

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok just área not as convenient. You need a car and take 15-20min driving to Ponta Delgada. But is clean, staff is nice and helpful. No complains but not amazing
Stayed 10 nights in Aug 2023

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for vacation
Stayed 3 nights in Aug 2023

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. An exceptional retreat!
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote but quiet, beautiful surroundings
Stayed 14 nights in Jul 2023