Pontchartrain Center

I just wanted to let you know how much we enjoyed our stay at your hotel. Your staff went above and beyond to make us feel welcome and help us enjoy our trip. We would personally like to thank first and foremost Erin (bartender), we enjoyed talking with you, your customer service and recommendations made our trip far more enjoyable. Reggie, thank you for your kindness and overall friendliness to us. And to Juanisha for going above and beyond to make our engagement even better than what it already was (I'm assuming Erin had something to do with that as well). Amber and Nolan were amazing in coaching us around the city and their overall attitudes on a daily basis completed this trip for us. Thank you all so much and we look forward to staying with you again in the future!

We enjoyed our stay and the rooms were fine. Staff was great! Extremely noisy in the rooms near Bourbon street. Staff moved us to a room with balcony by the pool. Much quieter and lovely. Fun location but difficult at night to get in because no cars have access on bourbon street

Let’s start with the good: the staff here is very nice, and the location is fantastic in terms of being central. You’re next to a 24hr convenience store and ATM, a block into the French Quarter and walkable to all of that, and a block from Canal Street for easy Uber rides without having to make them drive into the Quarter. The rooms are clean, and have a cute little “living room” area and kitchenette with microwave, sink, and fridge. But the Queen beds are a bit small — definitely hard with my 6’5” husband. And there’s a small desk on one side of the bed, when 2 night tables would be more useful (so both people could put a water by the bed, for example). The beds are fine in terms of comfort — although the pillows do feel more like hard cotton balls than the ones you get at a nice hotel. The biggest complaint I had was the noise. The photos online show this place as being on a quiet side street with pretty balconies facing the street. Our room faced the alley, was always dark (and yes I know you don’t spend your day in the room, but it’s nice to wake up to light) — and had the loudest alley noise at 2am, 3am, 4am, 5am, etc. Garbage trucks, some sort of other trucks, more garbage trucks, workers rolling trash cans into the alley to dump bottles, etc. One of the hardest times I’ve had sleeping in New Orleans in 10 years of coming here unfortunately.