Pontgouin Holidays

Needs Greater Transparency in Marketing Upon arrival, the staff were courteous and professional, and the check-in process was seamless. However, I was surprised by the room’s extremely small size — approximately 12 ft × 13 ft — with the bed occupying nearly all available space and a balcony view overlooking a noisy alley. When I inquired at the front desk, the staff explained that the room I had originally booked was under construction and even showed me the gutted space. Unfortunately, the hotel was fully booked that evening, but they offered to move me to another room the following night. Although disappointed, I made the best of the situation. The bed was comfortable, and the room was clean, but the online photos and descriptions were misleading. Overall, the staff were excellent and did their best to accommodate me under the circumstances. The surrounding area is lively, with many bars and clubs operating late into the night — ideal for some guests but not for those seeking quiet rest. In summary, while service and location were commendable, the property would benefit from far greater transparency in its marketing and room descriptions to properly set guest expectations.

Had an amazing stay! Thanking you to Pierre and other staff who made my stay enjoyable. I did solo trip for my birthday and they made me feel at home!

Great location , easy walk to great sights and restos. Easy access to Metro . Rooms redone and lovely. Will return.

Great shopping n dining nearby . Did not need ac during our stay. Staff very responsive to our needs .

We booked this hotel last minute due to a cancellation from a different hotel and we are so glad that we did. Excellent service, lovely rooms, cleaned daily and fresh towels. Great location. Would stay again.