Ponto Hotels

"This was the most expensive stay in our trip and compared to the cost, definitely the most disappointing. Starting with the good things: the location is beautiful (even though not unparalleled in Hokkaido), both the private onsen in the room and the larger private onsens that can be used for free were great to use. In terms of things we did not like: as mentioned in other reviews, the property feels dated (e.g. the state of the onsens) - would be ok for a public onsen but less so for an expensive hotel. We more most disappointed by the breakfast and how it was handled: we shared in the reservation that we are vegetarians and would like to have this accommodated - no reaction and we were told when checking in that this is simply not possible to cater for. While Japan can be still tricky for vegetarians, all other (and cheaper!) places we stayed at could cater for us and prepared some brilliant dishes.This shows that this is not about what's doable just simply not caring."

"We stayed at Hotel Gozensui during our stay at Hokkaido. The staff was very friendly and helpful and onsen was really beautiful and relaxing. We do recommend eating at the hotel as a lot of restaurants around the area close early (we were there March 2026). For breakfast there’s a little udon restaurant that we highly recommend. "

"Perfect stay for visitors seeking a peaceful adventure. "

"Nice place to stay. "

"Clean and comfortable. Good onsen and varied buffet breakfast and dinner. Will pick here again if visiting lake Akan in future."

"The food they prepared for breakfast and dinner was delicious. Great location. "

"One of the most beautiful onsens I have ever been to. As soon as you walk in, there is a sense of calm and quiet elegance. The property is beautifully designed to maximize the view of the lake. Our room consisted of three large sections which can be divided with private screens. The service was outstanding too. Each breakfast and dinner, we dinned in a private room. A special thanks to Shayla. "

"Friendly helpful staff,but that was the best part: the hotel has a drab exterior with extremely dirty windows within a run down locale opposite a disused/derelict building. The inside was functional but uniformly tired and dated. Our room was clean enough but the bedding was stained, the sheets and towels were old and thin. A simple warm air blowing heater kept us comfortably warm (no aircon but not needed in late October). The water went cold after one shower but was hot again by the morning. I reported weak wifi and was given an in-room wired hub which worked; except that on both evenings the hotel’s internet connection dropped out repeatedly. We made do for a couple of nights but wouldn't consider returning."

"We had a wonderful 3-nights stay at Lamp No Yado Moritsubetsu. We were two couples and took two Japanese-style rooms, both of which were spacious, spotless, and very comfortable. The staff were incredibly friendly and accommodating, making us feel very welcome from the start. The setting is beautiful—peaceful, quiet, and surrounded by lush greenery. The hotel also has a beautifully designed and well-kept onsen, perfect for relaxing after a day outdoors. We enjoyed the large community room with relaxing massage chairs and games. Breakfast was delicious, with many different dishes. The location couldn’t be better for hiking and sightseeing in the nearby parks. Highly recommend this place for anyone looking to enjoy nature, warm hospitality, and a truly relaxing experience. "