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Reviews of Le Plaza Hotel

3 out of 5
Le Plaza Hotel
10 rue Capois, Port-au-Prince

Reviews

8.2

Very good

Rating 10 - Excellent. 62 out of 184 reviews" "
Rating 8 - Good. 80 out of 184 reviews" "
Rating 6 - Okay. 28 out of 184 reviews" "
Rating 4 - Poor. 9 out of 184 reviews" "
Rating 2 - Terrible. 5 out of 184 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
There was nails all in our window the purple sheets that they put under had some white stuff on it ewww
Stayed 1 night in Jan 2024

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

Jean Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Food is excellent, service is great.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jean Denis

Stayed 2 nights in Dec 2023

8/10 Good

Patricia, Gatineau

Liked: Cleanliness, amenities
.
Stayed 1 night in Aug 2023
Response from Roodny JEAN on 19 Aug 2023
Dear Patricia,Thank [s for your comment.Regards,

8/10 Good

Patricia, Gatineau

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Roodny JEAN on 19 Aug 2023
Dear Patricia,Thank [s for your comment.Regards,

8/10 Good

Patricia, Gatineau

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
People where frindly.
Stayed 2 nights in Apr 2023
Response from Roodny JEAN on 19 Aug 2023
Dear Patricia,Thank you for taking the time to review our service and the way our treated you. We are happy it was pleased, we hope to see you next time for more souvenirs.Regards,

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved 3 nights stayed but i was staying for only 2 nights,i hope you are understand the situation and give me a refund! Thank you
Stayed 1 night in Jun 2023

2/10 Terrible

Frantz

Stayed 1 night in Mar 2023
Response from Roodny JEAN on 7 Apr 2023
Dear Frantz,Thank you for taking the time to review our service especially the cleanliness, we are sorry if during your stay it wasn't on point as usual. We'll send a note to the head of the department for improvement.We hope to see you for better memories.

2/10 Terrible

Sony

Disliked: Cleanliness, amenities, property conditions & facilities
To much mustic in that property , and so hard to deal with the toillet , work in the water h. Plz and thk u
Response from Roodny JEAN on 9 Jan 2023
Hi Mr. SONY,We are really sorry that your stay was compromised by this problem. We're doing everything we can to minimize the inconvenience, a note will be sent to the department who in charge for that.We hope to see you next time for better memories.Cordially,

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2022
Response from Roodny JEAN on 7 Jan 2023
Mrs. CATALINA,Thank you very much for taking the time to review our property. It's always heartwarming to hear that our place and service was pleased.We hope to see you next time for more and better memories.Cordially,

8/10 Good

blac

Liked: Cleanliness, staff & service
I stayed for 7 days & enjoyed every bit of my stay. Staff were polite, friendly & helpful, food were great at the exception of diversity, housekeepers for 7 days, Wi-Fi was lagging but ok
Response from Roodny JEAN on 23 Nov 2022
Hi Mrs. CELESTIN,Thank you very much for taking the time to review our property. It's always heartwarming to hear that our cooking and service was pleased. Moreover, we are happy to know our staff treated you well as we trained them for that.We hope to have you one more time for more memories.Regards,

10/10 Excellent

Marie

Stayed 1 night in Aug 2022
Response from Roodny JEAN on 12 Aug 2022
Dear Mrs. MARIE, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our service was pleased and our staff treated you well as we trained them for that. We hope to see you one more time for other souvenirs. Regards,

8/10 Good

Patricia, Gatineau

Stayed 4 nights in Jul 2022
Response from Roodny JEAN on 7 Apr 2023
Dear Patricia,Thank you for taking the time to review our property, we'll be happy to have you among us for more souvenirs.Regards,

10/10 Excellent

Nafees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very friendly staff who would go out of ways to make your stay safe and comfortable.
Stayed 1 night in May 2022
Response from Roodny JEAN on 22 May 2022
Dear Guest, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our service was please and our staff treated you well as we trained them for that. We hope to see you for more and better souvenirs. Cordially,

10/10 Excellent

Hensie

Liked: Staff & service, amenities, property conditions & facilities
Need better is variety of food
Stayed 9 nights in Dec 2021
Response from Roodny JEAN on 10 Apr 2022
Dear Guest, Thank you for taking the time to review our service, it help us for improvement. We are sorry for your concern, but we always review our meals menu to make sure they reflects all our guest expectations. A note will be send to the head of that department for follow up. Hoping to see you soon, we stay at your disposal for any others request. Regards,

8/10 Good

Andrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel in thr center of Port-au-Prince
The hotel is good, needs a bit of renovation. Located in the city center with guarded private area. Service is good, don't expect something outstanding, though. Restaurant is good, don't expect something big.
Stayed 1 night in Jan 2022
Response from Roodny JEAN on 15 Jan 2022
Dear AUDREY, Thank you very much for taking the time to review our property. It's always heartwarming to hear that you pleased our service and cooking. The best of all, is you felt secure during your stay here, we spent time and service for our guest comfort. We are work all the time to higher our level of standard by many renovation. Hoping to see you shortly for more memories

8/10 Good

Rony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022
Response from Roodny JEAN on 7 Apr 2023
Dear Rony,Thank you for choosing us for your stay, it delighted to you have with us. The pleasure will be our to have one more time.Cordially,

10/10 Excellent

Jacques-Mary

Liked: Cleanliness, property conditions & facilities, room comfort
J'espère en revenir
L'endroit est tres calme. Les chambre tres propre, J'avais un petit souci avec le lit. Il fait trop de briut. 😄
Stayed 2 nights in Dec 2021
Response from Roodny JEAN on 15 Jan 2022
Cher Jacques-Marie, Merci beaucoup d'avoir pris le temps d'examiner notre propriété. C'est toujours réconfortant d'entendre que vous aimez la propreté de votre chambre. Cependant, nous sommes désolés pour le lit, certains d'entre eux ne le font pas. En espérant que votre prochain séjour aura de meilleurs souvenirs. Salutations

6/10 Okay

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Jul 2021
Response from Roodny JEAN on 6 Aug 2021
Dear Guest, Thank you very much for taking the time to review our property. It always heartwarming to hear that your stay was please. We'll be happy to know more about you next time for improvement. Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an old hotel with charm in the heart of downtown of Haiti
Stayed 1 night in Jun 2021
Response from Roodny JEAN on 6 Aug 2021
Dear Guest, Thank you very much for taking the time to review our property. It's always heartwarming to hear that you loved our local space. We would to have more information about you to serve better. We hope to see you for more and memorable memories. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was exceptional I really appreciate this moment I spent over there. These people are very nice and hard working I would recommend someone else to go there.
Stayed 2 nights in Apr 2021
Response from Roodny JEAN on 25 May 2021
Dear Guest, Thank you for taking the time to review our service and we are happy to hear your stay was pleased. We do all best to make all our guest feel comfortable and safe in our place. Hoping to see you one more, we wish a warm welcome already. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021
Response from Roodny JEAN on 25 May 2021
Dear Guest, Thank you for your comment, we hope to see for brtter memories. Regards,

8/10 Good

Kristina

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2021
Response from Reservation Team on 9 Jan 2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Food was good and well prepared. Staff provided good service. Room AC was loud, not wirking properly and needs to be upgraded
Stayed 2 nights in Jan 2021
Response from Reservation Team on 5 Jan 2021
Thank you for feedback! We are delight that you enjoy your stay and I will make sure to pass along the good word to the kitchen. We will work on AC issue with our Maintenance Team and hope to be able to meet your expectations on your next visit. See you soon.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, room comfort
Pretty good all things considered
It’s not a bad place by any means and the courtyard is lovely. Right outside the hotel is sketchy at best. Some blemishes but still decent overall.
Stayed 1 night in Dec 2020
Response from Reservation Team on 5 Jan 2021
Dear James, Thank you very much for taking the time to review of our property and to share about your experience with us. We are delighted that you had a pleasant stay and hope you had a great trip back home. We look forward to hosting you again soon.

10/10 Excellent

FELIX JUNIOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Reservations Team on 28 Dec 2020
Thank you for review of our property! We are delighted that you had a great stay. It will be a pleasure to host you again soon.

8/10 Good

Alet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the mod
Le Plaza is like a peaceful environment in the middle of the noise
Stayed 2 nights in Dec 2020
Response from Reservations Team on 21 Dec 2020
Thank you for your kind comments! We are so pleased that you felt comfortable with us. We look forward to hosting you again soon. Regards

8/10 Good

NATANAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Reservations Team on 21 Dec 2020
Thank you!

8/10 Good

James

Liked: Staff & service
Not to bad
It was pretty good. Hot water which was nice. Meals were good and staff friendly. Place more a 2 star in terms of room condition but not bad...sketchy neighborhood though.
Stayed 1 night in Dec 2020
Response from Reservation team on 14 Dec 2020
Dear Mr. JAMES, Thank you for taking the time to review our property, we are pleased to know your stay was good with and our staff did a great job with you. We work hard to do our best for all our guests comfort. However, we apologize for the the neighborhood situation. Ho[ping to see you again, we'll be happy to have you for more and memorable memories. Cordially,

8/10 Good

Josh

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ambience, nice staff
Stayed 3 nights in Nov 2020
Response from Roodny JEAN on 26 Nov 2020
Dear JOSH, Thank you for taking the time to review our service, the atmosphere and the way you was treated by our staff. We are happy you was pleased. We'll be happy to have one more time for better memories. Cordially,

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from Reservation team on 22 Sept 2020
Dear Client, Thank you for choosing us for your stay, it was a pleasure having you here. We hope to see again for better memories Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020
Response from Reservation team on 22 Sept 2020
Dear Client, Thank you for choosing us for your stay, it was a pleasure having you here. We hope to see again for better memories Regards,

10/10 Excellent

Guideline

Stayed 1 night in Aug 2020
Response from Reservations Team on 10 Sept 2020
Thank you for your feedback! Its was a pleasure to serve you. We hope to have you again soon

10/10 Excellent

Carline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property excellent location. Staff is very helpful
Stayed 1 night in Aug 2020
Response from Reservation Team on 26 Aug 2020
Dear Carline, Thank you for taking the time to review of our property! We are very happy that your stay was enjoyable and our location suits you. We look forward to seeing you again soon. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent and the service was amazing
Stayed 2 nights in Aug 2020
Response from Reservation team on 19 Aug 2020
Dear Guest, Thank you for taking the time to review our service and we are happy to hear that our cook was pleased. We'll be happy to have you for new memories. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very nice and polite. The rooms were very comfortable and clean.
Stayed 1 night in Jul 2020
Response from Reservation team on 1 Aug 2020
Dear Guest, Thank you for taking to review our service, we appreciated your presence among us and know your stay was good. We are pleased our staff treated you well as we trained them to do it and you loved your room. We hope to see again for a new memories. Regards,

6/10 Okay

Pedro, Miami

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was overpriced for what it offered. No hot water one of the days. It is old and needs renovation. The front desk ladies were kind and gave great service, but the service in their restaurant was awful.
Stayed 2 nights in Mar 2020
Response from Reservation team on 17 Mar 2020
Dear Mr. PEDRO, Thank you very much for taking the time to review our property. It's always heartwarming to hear that the service at the desk was pleased. We are happy they treated like we trained them for that. However we are sorry for the restaurant service and the hot water, they are not should be happened. We'll send a note for follow up and we hope to have you have you with us for better memories. Cordially,

10/10 Excellent

Max, Boston Massachusetts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenience for me .and not too far from the airport
Stayed 2 nights in Mar 2020
Response from Roodny JEAN on 9 Mar 2020
Dear Mr. MAX, thank you for taking the time to review our service, we are very happy your stay was pleased and our location was good for you. We hope to see you shortly for better memories. Regards,

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An pleasant oasis in the heart of the city
An oasis amidst the chaos. The city of Port-au-Prince is a bit chaotic, and can be overwhelming at times. So it's not to escape to Le Plaza hotel which is right in the heart of the city, but somehow as soon as you step through the doors the vibe completely changes as you leave the intense chaos behind and enter a chill and relaxing oasis. All the street noise disappears and you are surrounded by lush greenery and silence. The only complaint I can think of is that if you've never been there before, and are arriving on your own (i.e. no airport pickup) it's not entirely clear where the entrance is. Neither the walk-in entrance nor the car parking lot. The signage could be much more clear. At first I almost panicked and thought the place had been shut down entirely. There is a giant colorful mural that says "Le Plaza" on one of the walls surrounding the hotel, but the entry doorway is not clearly labeled. The breakfast was ok, but could get a bit boring after a couple of days. But you're in Haiti so the supplies/resources to make an amazing breakfast aren't readily available, so appreciate what you can get.
Stayed 3 nights in Feb 2020
Response from Reservations Team on 26 Feb 2020
Dear Jason, Thank you for taking the time to review our property and give us feedback. We appreciate your comments and take into account your suggestions. We are constantly working to improve our service to ensure that we meet the expectations of our guest. Thank you again for being our guest at Le Plaza and we hope that you will be staying with us again soon.

10/10 Excellent

Alexis, Lafayette

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and quiet. The staff is helpful and friendly. Overall this is the best place to stay in Port Au Prince!
Stayed 4 nights in Jan 2020
Response from Reservation team on 3 Feb 2020
Dear ALEXIS, Thank you very much for taking the time to review our property. It's always pleased to hear that you love the warm and cleanness of our place and our staff was kind and treated you well as we trained them for that. We'll be happy to have soon for more memories. Regards,

10/10 Excellent

Brenda, Oakland

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is like a sanctuary in the midst of the busy city. It's quiet and beautiful.
Stayed 3 nights in Jan 2020
Response from Reservation team on 3 Feb 2020
Dear Mrs. BRENDA, Thank you very much for taking the time to review our property. It's always pleased to have you with us, we work to make like it seems for all our guests comfort, like you. We are honored to have you each time you came here. We look already forward for your next coming stay. Warm regards,

8/10 Good

Carla A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Reservations Team on 25 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Iveline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome time
Check in was fast and the receptionist was very accommodating. The entrance is beautiful and the whole place is well taken care of. The only bad is the bathrooms need updating. Time to remodel these moldy bathrooms. Breakfast was remarkable and the servers were awesome (celiriny and rony) the afternoon buffet was pricey but a great selection I enjoyed my stay. The staff is really nice. Will def be back
Stayed 2 nights in Dec 2019
Response from Roodny JEAN on 7 Apr 2023
Dear Iveline,Thank you for staying with us and your comment, it help us to improve our service for our guest comfort like you.We take note for for you recommadation and we'll take action soon.Regards,

8/10 Good

Margaret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for Port Au Prince. Staff was friendly and attentive. Pool was in a nice garden setting. Air conditioner was a bit loud but cooled well. WiFi worked well in first floor rooms. Had a bit of trouble getting my door key card to work but staff took care of it promptly. Room was quiet and clean.
Stayed 1 night in Aug 2019
Response from Management on 3 Sept 2019
Dear Margaret, Thank you very much for taking the time to review our property. We are glad you enjoyed your stay and we will make sure to work on improving the AC system for a better experience. We look forward to seeing you back soon in Haiti. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Roodny JEAN on 4 Oct 2019
Dear Client, Thank you very much for taking the time to review our property. It's always a pleasure to hear that your stay was pleased. We'll be happy to have you next time for better souvenirs. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Daphnée on 1 Aug 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The pool was excellent - the Plaza's best feature. Very nice to have my breakfast eggs cooked to order too. To improve? The air conditioning unit in my room (108B) was VERY noisy. I couldn't watch TV & use the A.C. at the same time! Impossible to sleep with the A.C. turned on too. Also, there was a very odd, large rust stain around the bathtub drain that was VERY un-sightly. The shower itself was great ie. hot water & very good pressure. Hard to beat the Plaza's location but boy or boy does the front of the hotel building outside need to be improved! It's dreadful! You can't even tell it's a hotel!
Stayed 3 nights in Jul 2019
Response from Béatrice on 23 Jul 2019
Hello, Thank you for your comment, we apologize for any inconvenience you have had during your stay. we promise you to improve everything to satisfy you next time. Once again thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent. Everyone is ready and willing to help.
Stayed 7 nights in Jun 2019
Response from Roodny JEAN on 8 Jul 2019
Dear Client, Thank you very much for taking the time to review our property. It's always heartwarming to hear that our varieties pleased you as expected. We'll try to keep the service at the same level for your comfort. Regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, not too far away, it was easier for my friends and family to visit me. You feel safe and secure even the hotel is located in area with heavy traffic ( cars and people ). The staff is courteous.
Stayed 4 nights in Feb 2019
Response from Roodny JEAN on 26 Feb 2019
Dear Client, Thank you for taking the time to review our service. We are very happy to hear that your stay was good, you loved our position and you feel safe as many guests told us. Thank you for mentioned our staff treated you well, we work hard for all our guest comfort. We'll be happy to have you with us for a new memories. Cordially,