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Reviews of Hotel Serene Palace

3 out of 5
Hotel Serene Palace
Rajasthan Temple Jn, Shadipur, Port Blair, Andaman and Nicobar Islands

Reviews

9.0

Wonderful

Rating 10 - Excellent. 13 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities
Good and neat upkeep of the property
Stayed 1 night in Mar 2024
Response from Jayesh on 31 Mar 2024
Thank you sir for your appreciating words

2/10 Terrible

Jayalaxmi Kodialbail

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel. Looked lovely on website but the surrounding area is not very nice. Room was big but no English channels on the television. Worst thing was when we wanted to have a bath in the evening muddy water started to come in the taps. They blamed the municipality but I didn’t believe them. Once cleaner water started coming there was no hot water either that evening or the following morning. Staff seem very inexperienced and incapable of dealing with problems
Stayed 1 night in Feb 2024
Response from Jayesh on 6 Feb 2024
Sorry for the inconvenience on that particular day, there was an issue for dirty water from pipeline and to ensure quality water the entire water was changed which lead to problem of water for three four hours. Everything was restored immediately

6/10 Okay

Antrix

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jayesh on 7 Feb 2024
Thank you sir

8/10 Good

Dhruv

Liked: Cleanliness, staff & service, property conditions & facilities
Neat, clean quiet and service with a smile... what else do you want?
Stayed 1 night in Jan 2024
Response from Jayesh on 25 Jan 2024
Thanks sir for the beautiful views

10/10 Excellent

suvasis

Stayed 5 nights in Apr 2023
Response from Jayesh on 19 May 2023
Thank you sir

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
A1 night stop before departing from the airport the following day. I was pleasantly surprised with the condition of the room, very spacious, big comfortable bed, good Wifi, AC and fan. Bathroom was clean and hot water with shower actually having a curtain, saving the whole bathroom becoming a wet room! Overall very clean room and a comfortable stay. Breakfast in the morning was complementary, though limited. The only negative comment would be that it not really near to anything. Would definately recommend it and stay here again.
Stayed 1 night in Mar 2023
Response from Jayesh on 17 Mar 2023
Thank you sir for appreciating words

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - pick this one!
Great hotel. Wonderful and helpful staff. Clean and comfortable room with a lot of space. Great bathroom that was extremely clean and had hot water!
Stayed 1 night in Jan 2023
Response from Jayesh on 17 Jan 2023
Thank you sir for your wonderful words

8/10 Good

Pratik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was pleasant. The staff was helpful. The check in process was smooth. The restaurant food was good. The aminities can be better. Overall good experience.
Response from Jayesh on 16 Jan 2023
Thank you for your positive response sir

10/10 Excellent

Linda

Response from Jayesh on 8 Mar 2023
Thank you for your trust n support

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good. Rooms are spacious and well maintained. Number of English TV channels available should be more. Room cleanliness and hotel cleanliness in general was excellent but kitchen cleanliness needed attention. Staff was very cooperative.
Stayed 3 nights in Dec 2022
Response from Jayesh on 5 Jan 2023
Thank you sir , will surely look in to shortcomings.

10/10 Excellent

Dr. Vikram

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff’s service are excellent.
Response from Jayesh on 30 Dec 2022
Thanks Dr Sir for your appreciating review Regards

10/10 Excellent

Simone, Brooklyn

Response from Jayesh on 8 Mar 2023
Thank you sir

10/10 Excellent

Jaisankar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel in Port Blair with a restaurant that made tasty vegetarian dishes. Our 2 night stay was made pleasant by friendly, and over the top service provided by the hotel staff Saroj Roy. We will stay here again.
Stayed 1 night in May 2022
Response from Jayesh Jose GM on 15 Jun 2022
Thank You very much sir, we will be happy to host you again

10/10 Excellent

Adeline

Stayed 2 nights in Mar 2022
Response from Jayesh John on 22 Mar 2022
Thank you for your appreciating review

8/10 Good

b

Stayed 1 night in Jan 2022
Response from Jayesh on 16 Jun 2022
Thank you sir

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, room comfort
Good place to stay in port blair. Pocket friendly.
The place is clean with friendly staff. Worth staying for a night. They helped us with auto to reach the ferry early morning. With local bike rent and with cab. Had no hassles. The room is good enough. Walkable distance to port Blair and nearby good restaurants like Amaya where you can easily reach with a bike.
Stayed 1 night in Dec 2021
Response from Jayesh John Jose on 4 Jan 2022
Thank you sir for your appreciating words

10/10 Excellent

Utpal

Stayed 1 night in Dec 2021
Response from Jayesh John Jose on 16 Dec 2021
Thank you for your encouraging words

8/10 Good

Ashutosh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a quick stay
Good enough for a short stay in Port Blair before moving to Havelock. Neat well designed rooms with ample space and supportive staff.
Stayed 1 night in Dec 2021
Response from Jayesh John Jose on 13 Dec 2021
Thank you sir for your appreciating words

10/10 Excellent

Mirza Mohd Nadeem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Jayesh on 2 Mar 2022
Thank you sir

10/10 Excellent

Nilam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless stay highly recommend
It was a very excellent stay no problems at all room was very good only wish it had a safe for valuables the manager and staff are excellent they go out their way to help and on this occasion the manager helped us a lot the staff in restaurant are very good the food was mouth watering kept eating there .. we would highly recommend and hope to stay again soon thank you
Stayed 8 nights in Jan 2020
Response from John on 11 Feb 2020
Thanks mam for your encouraging words, we will ensure the safe at the earliest. Hope to see you again Regards