Port Louis District Holidays

This was an excellent place to stay in the Grand Baie area, especially because of the wonderful staff. The property itself is nice and well maintained. We liked the half board package, breakfast and dinner were both delicious. The staff really sets this place apart. I wasn’t feeling well during our stay and they went above and beyond to accommodate room service food. We rented a car and parking was sometimes tight. The staff offered to help with parking which really alleviated stress. We’d highly recommend staying here in Mauritius!

We had a relaxing stay overall. Our room was spacious and comfortable, the beach was lovely. However, recurring issues with communication, follow-through and attention to detail affected our experience. On arrival, the robe was dirty and a few items had been left by previous guests. Before arrival, I asked about a special dinner but was directed towards the usual restaurants. During our stay, we discovered private dining was an option. We were also incorrectly told entertainment was only on Thursdays and Saturdays, so missed a live performance. Food was disappointing and did not feel like fine dining, with inconsistent quality and incorrect orders. Being half board, we ate out more than planned due to the food and drink quality. Smaller requests, including water deliveries, were missed, and promised feedback at check-out did not happen. Sound insulation through the connecting door was poor, with the neighbouring shower, TV and toilet clearly audible. The evening atmosphere felt more procedural than relaxed, with the bar winding down around 9:40pm, music turned off while staff completed paperwork. Dimitry on the beach deserves special mention for being consistently welcoming and attentive. The spa was clean and our couples massage was excellent, with special thanks to Greeta and Sandy. We hope this feedback is taken constructively, as clearer communication and better follow-through could make a real difference.

The larger 4-bed villa that I booked was lovely; we also saw the inside of a smaller 3-bed unit, and it looks like the 3-bed ones have had a bit of a refurb that hasn’t reached the 4-bed villa yet, but it was honestly lovely. The staff were really friendly and helpful, especially our cleaner Marie, who was an absolute star. Would thoroughly recommend.