Portela Hotels

"We booked this hotel through Hotels.com, largely because it advertised a pool. Upon arrival, we found the pool completely empty—no water at all. When we asked, we were told this is “normal in winter” and that the information is listed on their own website, not on Hotels.com. The explanation we received was what she suggested that this is why guests should book directly. That may be their internal logic, but from a customer perspective, it’s simply misleading. The overall tone of the stay can best be described as friendly, but lacking any real customer service, rather zero service, but polite and personable, but there was no sense of ownership or authority to resolve issues. Dining was another disappointment. The food, with one exception, was flat and lacking flavor, yet priced at a premium level. After waiting about an hour for service, there was no acknowledgment of the delay—no apology, no gesture, nothing. Just a bill at the end. Pricing overall felt out of proportion. Even basic items like beer were priced higher than what you’d expect at Oktoberfest—and this is a remote location, not other options. To be fair, some of the staff were genuinely kind, trying and welcoming. Unfortunately, they appeared to have no authority to make decisions or improve the situation, which ultimately left the experience unchanged. In summary: friendly people, but poor communication, weak service culture, and a mismatch between what is advertised and what is delivered. FYI!"

"good but could be cleaner"

"Petit hôtel moderne, chambre spacieuse et confortable, salle de bain bien équipée. Les photos sur le site correspondent bien. Personnel professionnel et avenant. Petit déjeuner offrant plusieurs choix selon les goûts. Bon café. Bien situé dans le centre historique de Braga, à 10-15 minutes du terminus de bus. Excellent séjour."

"I was disappointed with the location being that there was absolutely nothing close to hotel. It felt like a run down old resort. People e were friendly even allowed early check-in but the tourists were pushy and people were smoking in their rooms, I could smell it in mine and partied until well after 11:30 PM. In its hay day might have been a cool vacation spot, but that is long gone. "

"The hotel was clean and the staff was very helpful. Our rooms were comfortable and it was wonderful to have a really nice grocery store right across the parking lot. If you venture down into the older part of town, there are some amazing restaurants I would stay away from the restaurants right around the hotel. "

"Staff was extremely helpful and very knowledgeable."

"Great hotel. Looked new and very clean. 15 minutes walk from the airport. Few cafes and restaurants close by and a tram stop opposite which goes to Trinidad. "

"Clean and spacious room. The bed very comfortable and the staff are highly professional nearly all the staff. Speak good English and the all polite I will love to visit again and again again "

"Na"