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"Hotel was great . Got caught out with the extra charge to use the spa as we thought it was included "

"Lovely room but double bed seemed small disappointing as plenty of space for a larger bed"

"Staff was very nice and helpful. Thank you. "

"Great hotel Comfy bed Clean Great products in room"

"5 star , beautiful hotel and staff were amazing already booked our next stay next month , would highly recommend and location is amazing for all the sights and being in the centre of Bath . Room was beautiful . "

"Breakfast was made fresh and delicious. Room was small by US standards, but this isn't the US, so I can only assume it's typical. Clean rooms and great staff! No power outlets for the beds, which I found odd, but they were close."

"Unfortunately from arrival it didn’t start well. Prior to arrival we were given a discounted parking code that had expired and was told on arrival that they no longer give codes out despite giving an expired code via email before arrival. Room is dated and needs an upgrade. Bed was very soft and uncomfortable. Cleanliness wasn’t great but we ignored it as we weren’t in the room long. Breakfast was ok, but overall poor and wouldn’t stay again."

"Room clean but carpet stained and dusty in corners, no soap container so soap was sliding all over the bathroom top so had to keep it on a towel to soak up the water"

"Check in was easy and the reception staff said let them know if I needed anything. I wanted green teabags and asked for them over 2 days about 4 times. Eventually, Georgia, the reception supervisor, put them in the room herself, so I had them for my last evening…… I’d asked for a walk-in shower but the water was lukewarm, and, although they said it had been fixed, it hadn’t, so two disappointing showers in 2 days! The room was clean but the floor was a bit gritty (I was barefoot as I don’t wear shoes indoors) but otherwise a corporate room, plenty of space and adequate lighting and quite nice biscuits. I can’t understand why quality hotels only offer instant coffee in the rooms though! After checkout, while I was waiting to leave for my train, Georgia very kindly found me a nice place to sit. Would I stay there again? Not sure, but it is a few mins walk from the National Museum of Wales, which is why I chose it."