Porto da Cruz Holidays

The location of the hotel is absolutely beautiful. The views of the surronding mountains and gardens all over the property really make you feel part of nature. The lobby, outdoor pools, and walkways are well kept and clean. The parking lot is direcrly across the road and private which is great. Westward up the main road is a great resturant for dinner. Only concern is that the smaller 1 room villas are in much older condition compared to some of the other stay options on the property. They have everything you need, but there is lots of evidence of wear. The larger multiroom villas on the north west side of the property seem much newer.

If you’re never visiting madeira should give a trie wonderful hotel and staff

Overall, the hotel wasn’t a 5 star hotel experience by any stretch. Parking in the hotel isn’t convenient and isn’t included. For a five star hotel I would expect this to be included. The showers are ridiculously small, there are no hooks to hang your towels and the dinner buffet wasn’t great. I would rate this hotel a 3 to 4 star. The only good thing is its convenient location and breakfast. The staff were friendly at least. I would also expect more fun activities that wouldn’t include a 8 euro charge for an hour game of pool. Overall, I would not recommend it if you are expecting a 5 star experience.