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Reviews of Hotel Moon & Sun Porto

4 out of 5
Hotel Moon & Sun Porto
R. de Sá de Noronha 70, Porto, Porto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 602 out of 840 reviews" "
Rating 8 - Good. 178 out of 840 reviews" "
Rating 6 - Okay. 32 out of 840 reviews" "
Rating 4 - Poor. 19 out of 840 reviews" "
Rating 2 - Terrible. 9 out of 840 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Inês Silva - Front Office on 30 Apr 2024
Dear Ms. Pamela,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating, nice touches with cookies and brownies. Breakfast was delicious and bountiful. Perfect location near everything downtown.
Response from Inês Silva - Front Office on 18 Apr 2024
Dear Raymond,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location atop the highest point's in Porto. Great staff. Very clean. Wonderful breakfast worth the money. Incredible views from the roof top terrace with very comfortable seating.
Stayed 13 nights in Apr 2024
Response from Inês Silva - Front Office on 24 Apr 2024
Dear Mr. Mark,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Susan M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very nice hotel. Breakfast was good.
Stayed 2 nights in Apr 2024
Response from Inês Silva - Front Office on 16 Apr 2024
Dear Ms. Susana,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Richard, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel excellent staff and location!
Stayed 1 night in Apr 2024
Response from Inês Silva - Front Office on 16 Apr 2024
Dear Mr. Richard,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved thus hotel. Very clean. Very professional, friendly and helpful staff. Very central to all sites on Porto. Breakfast is worth the $15. I will stay here again.
Stayed 8 nights in Apr 2024
Response from Inês Silva - Front Office on 13 Apr 2024
Dear Mr. Mark,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nossa estadia foi ótima, o hotel é muito moderno e confortável e estava muito limpo. O staff é super atencioso. Localização perfeita, tudo próximo e conveniente. Super recomendado
Stayed 4 nights in Mar 2024
Response from Inês Silva - Front Office on 4 Apr 2024
Estimada Sra. Mariana,Obrigada pelo seu comentário e avaliação sobre o nosso hotel. Estamos muito contentes que se tenha sentido bem recebida pelos nossos colaboradores e que as nossas instalações tenham sido do vosso agrado.Esperamos poder voltar a dar-lhes as boas-vindas no Hotel Moon & Sun Porto. Esta será sempre a Sua casa no Porto.Cumprimentos,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office on 3 Apr 2024
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice helpful staff
Stayed 2 nights in Mar 2024
Response from Inês Silva - Front Office on 1 Apr 2024
Dear Mr. Robert,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Solomon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Mar 2024
Response from Inês Silva - Front Office on 1 Apr 2024
Dear Solomon,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located
Stayed 4 nights in Mar 2024
Response from Inês Silva - Front Office on 25 Mar 2024
Dear Ms. Lindsey,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Ricardo

Stayed 3 nights in Mar 2024
Response from Front Office on 12 Apr 2024
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and helpful at each step of the way, from welcoming to suggesting places to eat, directions and even packing breakfast as I had an early morning flight back
Stayed 6 nights in Mar 2024
Response from Inês Silva - Front Office on 21 Mar 2024
Dear Harish,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Jun

Stayed 3 nights in Mar 2024
Response from Front Office on 5 Apr 2024
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Donald, West Hartford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location- close to dining options. Problem with electric switch in our room quickly corrected. Nice modern decor. Many breakfast options.
Stayed 3 nights in Feb 2024
Response from Inês Silva - Front Office on 11 Mar 2024
Dear Mr. Donald,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Grant Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff we exceptional, so polite and helpful. The hotel was in a great location, within walking distance from everywhere. The breakfast was really good and they served complimentary snacks throughout the day. Excellent stay, highly recommended.
Stayed 4 nights in Feb 2024
Response from Inês Silva - Front Office on 4 Mar 2024
Dear Mr. Anthony,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

8/10 Good

Jefferson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Inês Silva - Front Office on 1 Mar 2024
Dear Jefferson,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

LESLY

Stayed 3 nights in Feb 2024
Response from Front Office on 21 Mar 2024
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity to everything i porto at this property, beds were comfortable, and showers were great, small and cozy room. Brewkfast was also yummy!
Stayed 2 nights in Jan 2024
Response from Inês Silva - Front Office on 5 Feb 2024
Dear Ms. Natasha,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Front Office on 1 Feb 2024
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. We were able to pretty much walk everywhere. Clean. Staff were helpful. Only negative is that the rooms are small and have poor lighting (if you are trying to do your make up lol). Otherwise it was great. I would highly recommend.
Stayed 7 nights in Jan 2024
Response from Inês Silva - Front Office on 28 Jan 2024
Dear Ms. Cassandra,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location
This hotel was spotless, and in a great location. The breakfast was great, with many options for all diets. Rooms were a bit small, but we didn’t really spend much time in the room.
Stayed 4 nights in Dec 2023
Response from Inês Silva - Front Office on 9 Jan 2024
Dear Mr. George,Thank you for the review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We hope to welcome you back and provide an even better experience!Best Regards,

10/10 Excellent

Miguel

Stayed 1 night in Dec 2023
Response from Inês Silva - Front Office on 7 Jan 2024
Estimado Sr. Miguel,Obrigada pelo seu comentário e avaliação sobre o nosso hotel. Estamos muito contentes que se tenha sentido bem recebido pelos nossos colaboradores e que as nossas instalações tenham sido do vosso agrado. Esperamos poder voltar a dar-lhes as boas-vindas no Hotel Moon & Sun Porto!Cumprimentos,

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office on 31 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Marcelo Costa de

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Inês Silva - Front Office on 28 Dec 2023
Estimado Sr. Marcelo,Agradecemos a sua avaliação sobre o nosso hotel. Estamos muito contentes que as nossas instalações tenham sido do seu agrado! Esperamos poder voltar a dar-lhes as boas-vindas no Hotel Moon & Sun Porto.Cumprimentos,

8/10 Good

Navya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front Office on 27 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

4/10 Poor

Sellabathma

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Inês Silva - Front Office on 22 Dec 2023
Dear Sellabathma,We have the pleasure to inform that at Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. It is very important for us to be able to fit our services to our guests needs and that’s why we are always grateful for your contribution. We would like to understand what went wrong in your stay, so that we can improve, since you left no remarks in your comment. Please, feel free, to contact us for any enlightenment.Best Regards,

10/10 Excellent

Nyskauly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet.
Stayed 1 night in Dec 2023
Response from Inês Silva - Front Office on 22 Dec 2023
Dear Nyskauly,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Office on 22 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

8/10 Good

Junyong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Front Office on 12 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Front Office on 11 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Meh
Service was great, and the location of the hotel is superb. It is close to everything you want to visit in Porto. The room was spacious but the bed was the worst I’ve ever slept in. Also there are many bars near the hotel so it was very loud until very late at night. There was construction going on right outside of the hotel which caused a foul smell of sewage. The ventilation of the room wasn’t great either.
Stayed 2 nights in Dec 2023
Response from Inês Silva - Front Office on 11 Dec 2023
Dear Costumer,Following your comment, which we thank, we have the pleasure to inform that at Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. It is very important for us to be able to fit our services to our guests needs and that’s why we are grateful for your contribution.Please, feel free, to contact us for any enlightenment.Best Regards,

10/10 Excellent

Allyson R

Stayed 3 nights in Dec 2023
Response from Front Office on 8 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Enrique

Stayed 8 nights in Nov 2023
Response from Front Office on 27 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

8/10 Good

Lasse Kaalby

Stayed 4 nights in Nov 2023
Response from Front Office on 6 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

8/10 Good

Marc

Stayed 7 nights in Nov 2023
Response from Front Office on 6 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Deanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and helpful. Rooms were small but well appointed. Brighter lights in bathroom would have been nice for putting on makeup. Area was perfect for touring.
Stayed 2 nights in Dec 2023
Response from Inês Silva - Front Office on 5 Dec 2023
Dear Ms. Deanna,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Malene

Stayed 4 nights in Nov 2023
Response from Front Office on 5 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was small but perfectly formed. The location was great with an excellent bar and coffee shop on the same street. Staff were very helpful with map and advice. A great base for exploring Porto, with many hotels affected by the new train line being built this is a quiet haven.
Stayed 2 nights in Dec 2023
Response from Inês Silva - Front Office on 5 Dec 2023
Dear Mr. Trevor,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. Very close to all attractions. Many great restaurants around.
Stayed 7 nights in Nov 2023
Response from Inês Silva - Front Office on 4 Dec 2023
Dear Ms. Tatiana,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Yailin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2023
Response from Front Office on 1 Dec 2023
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, hotel is clean and fairly quiet. I would stay again.
Stayed 2 nights in Nov 2023
Response from Inês Silva - Front Office on 30 Nov 2023
Dear Ms. Angela,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Luis Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Porto, and it won't be our last! This hotel is in a great location and the staff is amazing. Everyone was very accommodating and made our stay remarkable. We tavelled with our 1 year old daughter, and the hotel even provided a crib for her to sleep in. Overall, best hotel option in the area!
Stayed 3 nights in Nov 2023
Response from Inês Silva - Front Office on 30 Nov 2023
Dear Mr. Luis,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Hotel Moon & Sun. It was a very convenient location to explore Porto, and the staff was friendly and helpful. The property was clean, spacious and comfortable. We really enjoyed our stay and would stay there again!
Stayed 2 nights in Nov 2023
Response from Inês Silva - Front Office on 29 Nov 2023
Dear Ms. Mary,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

8/10 Good

Eliades

Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Response from Front Office on 29 Nov 2023
The Hotel Moon & Sun staff thanks you for your comment!

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and friendly receptionists including Inia? And everyone else was also very nice to me. Not sure if I got an upgrade but the room was boutique but nice.
Stayed 1 night in Nov 2023
Response from Inês Silva - Front Office on 29 Nov 2023
Dear Yuan,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

2/10 Terrible

Maria Pilar

Stayed 1 night in Nov 2023
Response from Inês Silva - Front Office on 15 Dec 2023
Dear Ms. Maria Pilar,We have the pleasure to inform that at Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. It is very important for us to be able to fit our services to our guests needs and that’s why we are always grateful for your contribution. We would like to understand what went wrong in your stay, so that we can improve, since you left no remarks in your comment. Please, feel free, to contact us for any enlightenment.Best Regards,

10/10 Excellent

SOLI, Englewood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely small place, easily accessible, friendly and clean. Helpful staff. Coffee and pastry available all day long. Highly recommended.
Stayed 4 nights in Nov 2023
Response from Inês Silva - Front Office on 29 Nov 2023
Dear Soli,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spot for nightlife
Awesome location, walking distance to great nightlife and restaurants. You don’t need a car but valet parking was helpful. Need to let people know that the road is closed due to construction though. Staff was super nice and professional (helped with every request).
Stayed 2 nights in Nov 2023
Response from Inês Silva - Front Office on 29 Nov 2023
Dear Mr. Alejandro,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,

10/10 Excellent

Kat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Only one night but would stay again if in area. Hotel was clean and lovely, staff was amazingly friendly and helpful, breakfast was enjoyable.
Response from Inês Silva - Front Office on 8 Feb 2024
Dear Kat,Thank you very much for the great review of our hotel. At Hotel Moon & Sun Porto we want to offer a service of excellence and assure that our guests have a memorable stay. We wait to welcome you back soon – Your Home in Porto!Best Regards,