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Reviews of Novotel Porto Gaia

4 out of 5
Novotel Porto Gaia
Lugar Das Chas, Afurada, Vila Nova de Gaia

Reviews

8.6

Excellent

Rating 10 - Excellent. 392 out of 1001 reviews" "
Rating 8 - Good. 471 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Marium

Travelled with family
Disliked: Property conditions & facilities
A/C was not working properly. Room was not comfortable.
Stayed 2 nights in Apr 2024
Response from GAGEIRO on 3 May 2024
Dear Marium,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral Manager

8/10 Good

Mahtab

Travelled with family
Good
Stayed 2 nights in Mar 2024
Response from Gageiro on 1 Apr 2024
Dear Mathtab,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff very friendly and helpfull !!
Stayed 3 nights in Feb 2024
Response from Gageiro on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro GageiroGeneral Manager

4/10 Poor

Mark

Travelled with family
Disliked: Property conditions & facilities
Tub was not safe to get in and out of. Way too high off ground.
Stayed 1 night in Oct 2023
Response from Gageiro on 6 Nov 2023
Dear Mark,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, although not so easy to get to if you don't have a car.
Stayed 10 nights in Sep 2023
Response from Gageiro on 6 Nov 2023
Dear Alastair,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro Gageiro

4/10 Poor

Esteban

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Gageiro on 10 Oct 2023
Estimado Esteban,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Porto Gaia. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Pedro GageiroDirector General

8/10 Good

Ivania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff had a weird rude attitude throughout our stay. It isn’t exactly the nearest from the main area in Porto, but it worked for us for what we needed it.
Stayed 2 nights in Sep 2023
Response from Gageiro on 2 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pedro GageiroGeneral Manager

6/10 Okay

DIANNA

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My family enjoyed the amenities of the hotel. It’s was a little disappointment to came to our room and not found it clean, specially the bathroom.
Stayed 3 nights in Sep 2023
Response from Gageiro on 11 Sept 2023
Dear Dianna,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

Paulo

Travelled with family
Liked: Amenities
Very good
Stayed 3 nights in Aug 2023
Response from Gageiro on 11 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Pedro Gageiro

8/10 Good

Sebastien, Montreal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice, the room ok but the air conditioning was not perfectly working and was very slow. Pool was often crowded and we had an electricity shortage in the night and in the morning. I don’t know the cause but it tainted a little our stay.
Response from Gageiro on 11 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

brenda

Stayed 1 night in Aug 2023
Response from Gageiro on 18 Sept 2023
Dear Brenda,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

Sandra

Stayed 1 night in Jul 2023
Response from Gageiro on 21 Aug 2023
Dear Sandra,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great overall experience! The staff, grounds and food have all been great! Would stay again :)
Stayed 1 night in Aug 2023
Response from Gageiro on 7 Aug 2023
Dear Andrea,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral manager

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous waitstaff, great pool area, and great dining options.
Stayed 2 nights in Jul 2023
Response from Gageiro on 25 Jul 2023
Dear Shannon,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

6/10 Okay

Gudny

Travelled with family and small children
As it is a family hotel, they play music by the poolside way too loud!
Stayed 2 nights in Jul 2023
Response from Gageiro on 25 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pedro GageiroGeneral Manager

6/10 Okay

M

Stayed 1 night in Jul 2023
Response from Gageiro on 25 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Pedro GageiroGeneral Manager

8/10 Good

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Xx
Stayed 2 nights in Jul 2023
Response from Gageiro on 13 Jul 2023
Dear Marcella,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

8/10 Good

Fabio

Travelled with family and small children
Liked: Cleanliness, staff & service
Pros: awesome breakfast, very friendly staff and front desk, kids/family friendly, good location (10 min drive to downtown Porto). The hotel and rooms are very clean (except pool, see below). Cons: the property needs to some renovation, in particular the rooms/bathrooms need to be updated/refreshed. The swimming pool needs to be cleaned more often.
Stayed 2 nights in Jun 2023
Response from Gageiro on 11 Jul 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

Christine

Stayed 2 nights in Jun 2023
Response from Gageiro on 11 Jul 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Pedro GageiroDirecteur

10/10 Excellent

Davis

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well maintained and staff is very helpful. We had our 2 kids with us and the sofa bed was great. We enjoyed our stay!
Stayed 2 nights in May 2023
Response from Gageiro on 9 Jun 2023
Dear Davis,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroManager

6/10 Okay

Marcus Peter, St Saviour, Jersey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel staff and public areas were acceptable as a 3 star level hotel but not the claimed 4. Room 115 however was 2 star at best. Old, tired, broken bedside table, just well past it’s best. The dinner buffet was much like the room! Breakfast however was better and again acceptable at a 3 star level business hotel. This hotel needs considerable investment as it’s reached the end of its life in this form.
Stayed 1 night in May 2023
Response from Gageiro on 31 May 2023
Dear Marcus Peter,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral Manager

8/10 Good

MIGUEL ANGEL

Stayed 1 night in May 2023
Response from Gageiro on 19 Jun 2023
Estimado Miguel Angel,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Porto Gaia. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Pedro GageiroDirector General

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful hotel
I love this hotel because it has a wide-open reception and a children's play area next to it so whenever we visit my daughter always makes a friend or enjoys the play area in the summer you'll have a warm pool which unlike other porto pools - the staff are super friendly and they really go out of their way and the breakfast was so nice and also I really love the outside play area and can't recommend this hotel enough
Stayed 4 nights in Oct 2022
Response from Gageiro on 21 Nov 2022
Dear Rachel,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Novotel before. Breakfast is always on point and with 2 hunger teenagers a must. We also had an issue with the size of the bed as they had been advertised. The management simply gave us a second room at no cost to fix the issue. We’ll stay again for sure.
Stayed 4 nights in Oct 2022
Response from Gageiro on 31 Oct 2022
Dear Ryan,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

8/10 Good

DANIEL

Stayed 4 nights in Oct 2022
Response from Gageiro on 25 Oct 2022
Dear Daniel,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

6/10 Okay

Kevin

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms are all sprayed stucco. old furniture, There is no place to eat in the immediate area so your forced to eat there overpriced buffet. The staff was very friendly and kind! Not your Porto vacation hotel!
Stayed 1 night in Oct 2022
Response from gag on 25 Oct 2022
Dear Kevin,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral manager

6/10 Okay

Rosalia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Maybe 2 stars
Not a 4 stars hotel. Old carpet and mildew in the bathroom.
Stayed 4 nights in Sep 2022
Response from Gageiro on 7 Oct 2022
Dear Rosalia,Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Pedro GageiroGeneral Manager

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and updated (basics) and staff was great at reception. Restaurant staff, not so much. Ordered a drink while waiting to check in as we had issues (no passports) and staff took forever to bring the drinks and I had to run them down to pay. A bit pricey, went out to eat instead. Other then the fact I didn’t have passports ( something I missed when reading). Everything went well
Stayed 1 night in Aug 2022
Response from Gageiro on 19 Sept 2022
Dear Tanya,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

8/10 Good

samantha

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2022
Response from Gageiro on 19 Sept 2022
Dear Samantha,We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Pedro GageiroGeneral Manager

10/10 Excellent

Maria

Stayed 4 nights in Aug 2022
Response from Gageiro on 26 Aug 2022
Estimada Maria,Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Porto Gaia. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Pedro GageiroDirector

10/10 Excellent

Long Yi Phoebe

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Staffs are very friendly and helpful. Highly recommended
Stayed 4 nights in Aug 2022
Response from Gageiro on 9 Aug 2022
Dear Long Yi Phoebe, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

8/10 Good

Konrad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a close proximity to all the attractions
Wery pleasant, convenient location.
Stayed 2 nights in Jul 2022
Response from Gageiro on 3 Aug 2022
Dear Konrad, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

4/10 Poor

Gisele

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotels air conditioning was not working! Hotel knew about the issue and didn’t advise upon checking in. Didn’t provide alternative such as fans. The hotel has 1 iron for the entire hotel. Location was great but it felt more like a holiday in! I would give it 2 stars.
Stayed 1 night in Jul 2022
Response from Gageiro on 3 Aug 2022
Dear Gisele, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

4/10 Poor

H

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from gageiro on 27 Jul 2022
DearGuest, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

6/10 Okay

Roberto, Weston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the air conditioner in the room was bad
Stayed 2 nights in Jul 2022
Response from gageiro on 27 Jul 2022
Dear H, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro Genarela Manager

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4-star hotel
The bathrooms are particularly dirty, sink didn’t really drain, and shower wasn’t exactly hot. Even stained furniture in the room. Air conditioning wasn’t cold. This isn’t a 4-star hotel.
Stayed 3 nights in Jul 2022
Response from gageiro on 27 Jul 2022
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Porto Giaa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything !!!
Stayed 5 nights in Jun 2022
Response from Gageiro on 6 Jul 2022
Exmo Senhor Gabriel, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

10/10 Excellent

Vishnu Kumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Manoel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel for family
Stayed 1 night in Jun 2022
Response from Gageiro on 20 Jun 2022
Dear Manoel, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

4/10 Poor

Brandon

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2022
Response from Gageiro on 7 Jun 2022
Dear Brandon, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

10/10 Excellent

Darius

Stayed 1 night in Jun 2022
Response from Gageiro on 7 Jun 2022
Dear Darius, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Great place to stay in Porto!
We only stayed for one night but the staff was really nice and helpful.
Stayed 1 night in May 2022
Response from Gageiro on 20 Jun 2022
Dear All, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

8/10 Good

cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay close to Porto.
Stayed 1 night in May 2022
Response from Gageiro on 16 May 2022
Exma Senhora Cristina , Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Director Geral

4/10 Poor

Alexander

Travelled with family
Disliked: Staff & service, amenities
Ample parking and excellent dining options. Air conditioning did not work and the staff made no effort to exchange rooms or fix the problem.
Stayed 2 nights in Apr 2022
Response from Gageiro on 18 Apr 2022
Dear Alexander, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

8/10 Good

Marco Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good hotel, excelente service, but.....
The hotel is great, the service is excelente, but the air conditioning in the room was not working properly. I complained it, but no solution was provided.
Stayed 3 nights in Apr 2022
Response from Gageiro on 18 Apr 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Pedro Gageiro General Manager

10/10 Excellent

Gian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and hotel was in good conditions. Unfortunately it was further than expected from the port of Gaia and Porto.
Stayed 2 nights in Dec 2021
Response from Gageiro on 27 Jan 2022
Dear Gian, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

8/10 Good

Cole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Gageiro on 3 Jan 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pedro Gageiro General Manager

8/10 Good

Gilson, Winter Garden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NC
Stayed 2 nights in Dec 2021
Response from Gageiro on 11 Feb 2022
Dear Gilson, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Gageiro on 4 Nov 2021
Dear All, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro

6/10 Okay

Rami

Travelled with family
Liked: Staff & service
Stayed 3 nights in Oct 2021
Response from gagero on 3 Nov 2021
Dear Rami, We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro