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Reviews of PortoBay Flores

5 out of 5
PortoBay Flores
Rua das Flores, 27, Porto

Reviews

9.8

Exceptional

Rating 10 - Excellent. 370 out of 422 reviews" "
Rating 8 - Good. 42 out of 422 reviews" "
Rating 6 - Okay. 6 out of 422 reviews" "
Rating 4 - Poor. 2 out of 422 reviews" "
Rating 2 - Terrible. 2 out of 422 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Great location. I would recommend this place to stay in Porto!
Stayed 2 nights in Apr 2024
Response from Fábio Figueiras - Front Office Assistant Manager on 28 Apr 2024
Dear Guest,Your opinion is very important to us. We were very pleased to hear that you enjoyed the time you spent with us. We look forward to seeing you again soon, here or at another Portobay hotel.Kind regards,

10/10 Excellent

michael Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Historical property very carefully restored. Well placed for all attractions.
Stayed 4 nights in Apr 2024
Response from Sara Vieira - Front Office - PortoBay Flores on 16 Apr 2024
Dear Mr. Ross,Thank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,

10/10 Excellent

CECILIA, Long Island City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sara Vieira - Front Office - PortoBay Flores on 8 Apr 2024
Dear Mrs. Jang,Thank you for your comments and for choosing our hotel. It was a pleasure to have you with us and we hope to see you again soon.

10/10 Excellent

Mikhail

Liked: Cleanliness, staff & service, property conditions & facilities
“
Stayed 2 nights in Jan 2024
Response from Sara Vieira| Front Office| PortoBay Flores on 28 Mar 2024
Dear Kudryashov,We appreciate your feedback and hope to welcome you again in the near future.Best regards,

10/10 Excellent

Raouf

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful quaint hotel in a great location. The staff are very responsive and polite. Easy to walk to any part of the city and right on a shopping area. Rooms are a little tight, but not too bad. Would highly recommend.
Stayed 1 night in Mar 2024
Response from Francisco Abreu - Front Office - PortoBay Flores on 20 Mar 2024
Dear guest,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Kind Regards,

10/10 Excellent

December

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at this beautiful resort. The PortoBay Flores provided outstanding service, immaculently clean and spacious accommodations on the 8th floor with a balcony and stunning view of Porto, a delicious meal at their restaurant, and several tasty drinks at their bar. Not only is the hotel itself fantastic, it is perfectly located in an ideal spot for exploring the city along a fantastic pedestrian only street. We would absolutely stay here again, and after this experience, we would eagerly stay at another PortoBay resort while exploring a different city.
Stayed 6 nights in Mar 2024
Response from Willian Souza - Front Office on 16 Mar 2024
Dear guest,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Kind Regards,Willian SouzaFront OffiePortoBay Flores

10/10 Excellent

INES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Francisco Abreu -Front Office PortoBay Flores on 7 Mar 2024
Dear guest,Thank you for your review and comments. It was a great pleasure to welcome you to PortoBay Flores. We were pleased to hear that you had a pleasant stay at our hotel. See you soon at a PortoBay hotel,Kind Regards,

10/10 Excellent

Paul

Stayed 2 nights in Feb 2024
Response from Francisco Abreu -Front Office PortoBay Flores on 21 Mar 2024
Dear Mr. Phillips,Thank you very much for your comments. Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,

10/10 Excellent

Catherine, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property in the perfect location
Stayed 3 nights in Feb 2024
Response from Sara Vieira| Front Office| PortoBay Flores on 28 Feb 2024
Dear guest,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Kind Regards,

10/10 Excellent

Marcela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property was very clean. Staff was helpful. Old feel with modern touches
Stayed 2 nights in Feb 2024
Response from Francisco Abreu -Front Office PortoBay Flores on 8 Feb 2024
Dear Mrs.Marcela,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views + spa = heaven!
I cannot tell you how happy we were with our choice! I researched and researched and researched, and this was a major win. We stayed on the top-floor, two-floor room with a balcony for our last night in Porto, and just WOW. This view from our room is simply spectacular. The hotel is located on a charming, pedestrian street, complete with shops, bars, restaurants, cafes, and buskers. So fun, and so well-located - a short walk from the train station, river, and Balhao Market. Just great. The room was gorgeous, the bed was comfortable, and the bathroom was spacious with sizable shower plus a separate tub and nice Bvlgari amenities. We also enjoyed the beautiful spa and a couples massage. Highly recommend. Have no hesitation booking this hotel. It's wonderful.
View from our balcony at night
View from our balcony into the courtyard with the older portion of the hotel in the front, facing the pedestrian street
View from balcony
Busker on pedestrian street where hotel is located
Stayed 1 night in Jan 2024
Response from Francisco Abreu -Front Office PortoBay Flores on 7 Mar 2024
Dear Guest, First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful. Our room was in the old section which was absolutely charming. Staff was great willing to help at any time. We ate several times in the hotel and it sister hotel up the street. All very good will go back for sure.
Response from Francisco Abreu | Front Office| PortoBay Flores on 11 Jan 2024
Dear Mr.Andrew,It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We were very happy to hear that you made the most of your holiday.See you soon!

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Porto
Response from Sara Vieira - Front Office - PortoBay Flores on 13 Feb 2024
Dear Mr. Ennis, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Kind Regards,

10/10 Excellent

thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great location, and great rooms! We couldn’t have asked for a nicer experience!
Stayed 3 nights in Nov 2023
Response from Francisco Abreu -Front Office PortoBay Flores on 4 Jan 2024
Dear Mr. Thomas,Thank you for your review and comments. It was a great pleasure to welcome you to PortoBay Flores. We were pleased to hear that you had a pleasant stay at our hotel.We hope to see you again in Porto.

10/10 Excellent

Joey

Stayed 3 nights in Dec 2023
Response from Sara Vieira| Front Office| PortoBay Flores on 1 Jan 2024
Dear guest,Thank you very much for your feedback . Nothing makes us happier than meeting the expectations of our guests. See you soon at a PortoBay hotel,

10/10 Excellent

Venugopal, irvine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all sight seeing places
Stayed 3 nights in Dec 2023
Response from Francisco Abreu - Front Office - PortoBay Flores on 28 Dec 2023
Dear Venugopal,It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We were very happy to hear that you made the most of your holiday.See you soon!

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at the PortoBay Flores and it is one of our favorite hotels in the world. We enjoyed everythjng about the hotel. The location is great. It is convenient to the waterfront and city center. We also loved our room. The bed was so comfy we ordered the pillows we slept on from Portugal be shipped to the US. We would definitely stay here again.
Stayed 4 nights in Dec 2023
Response from Francisco Abreu - Front Office - PortoBay Flores on 28 Dec 2023
Dear Mr. Paul,Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.

10/10 Excellent

Tracie, Backwell

Stayed 2 nights in Dec 2023
Response from Francisco Abreu -Front Office PortoBay Flores on 4 Jan 2024
Dear Mrs. Tracie,Thank you very much for choosing the PortoBay Flores hotel for your stay in Porto. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Kind Regards,

10/10 Excellent

Zumin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great boutique hotel in a good location, with clean facilities and friend staffs, was a pleasant stay for 4 nights.
Stayed 4 nights in Dec 2023
Response from Francisco Abreu - Front Office - PortoBay Flores on 28 Dec 2023
Dear Guest,Thank you very much for choosing the PortoBay Flores hotel for your stay in Porto. We were very pleased to read your message about our hotel and team. Your comments are very valuable for us and for our future guests.We look forward to having you back again!Kind Regards,

10/10 Excellent

Eddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great hotel
Superb hotel, excellent location. It is so clean, tidy and comfortable. With brilliantly friendly staff throughout. And great, great breakfasts too.
Stayed 3 nights in Dec 2023
Response from Francisco Abreu - Front Office PortoBay Flores on 28 Dec 2023
Dear Guest,We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you!Kind Regards,

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property Staff was welcoming and helpful.
Stayed 2 nights in Dec 2023
Response from Sara Vieira| Front Office| PortoBay Flores on 5 Dec 2023
Dear guest, Thank you for your feedback and for choosing our hotel. It was a pleasure to have you with us and we hope to see you again soon.

10/10 Excellent

Alcina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended, wonderful location, walking everywhere, amazing breakfast. Restaurant in the hotel is excellent but go prepared to pay acording to the standars. Spa included, which makes the whole experience to another level. Also we were offered a bottle of sparkling wine and a small cake for the birthday celebration. This was unexpected, very thoughtful and personalised, we loved it! Brilliant staff over all very friendly!
Stayed 3 nights in Nov 2023
Response from Sara Vieira - Front Office - PortoBay Flores on 29 Nov 2023
Dear Mrs. Kouassi,Thank you for your positive comments. I will share them with our team.It is always good to see you again.Kind Regards,

8/10 Good

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful. The room as lovely and spacious. All of the hotel was clean and inviting and I enjoyed the pool and steam room. Breakfast was delicious and plentiful and very friendly staff. It was a great stay all the way around!
Stayed 3 nights in Nov 2023
Response from Sara Vieira - Front Office - PortoBay Flores on 29 Nov 2023
Dear Client,We appreciate your comment and hope to welcome you again in the near future.Best regards,

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Marta Martins- Front Office on 15 Nov 2023
Dear guest, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Kind Regards,

10/10 Excellent

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
This is an incredible property in the best location! This is the second time staying here and I would highly recommend and stay here again. The rooms are a good size and the breakfasts are amazing! There is a great lounge area for drinks. I cannot wait to go back.
Stayed 2 nights in Nov 2023
Response from Sara Vieira| Front Office| PortoBay Flores on 17 Nov 2023
Dear Mr. Lockhart, We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Kind Regards,

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel. The staff was amazing. We enjoyed the breakfast everyday and the hotel bar. We also enjoyed the pool and sauna. Excellent hotel and we would choose them again.
Stayed 3 nights in Nov 2023
Response from Sara Vieira| Front Office| PortoBay Flores on 15 Nov 2023
Dear Mcmillian,Thank you for sharing your experience here. We are sure that it will help many other guests when choosing this hotel for a future stay. We hope to be able to welcome you back soon.Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location on a pedestrian street. Staff was enthusiastic and very helpful. Nice bar and restaurant.
Stayed 3 nights in Nov 2023
Response from Sara Vieira| Front Office| PortoBay Flores on 15 Nov 2023
Dear Mr. Wimpe,We appreciate your comment and hope to welcome you again in the near future.Best regards,

10/10 Excellent

wei yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, the hotel looks beautiful and is at the center of everything. Accessible to food and shopping. Extremely clean, there's a nice pool, spa and wonderful service! Hotel is located on a pedestrian street so you cant drive over right to the entrance if you have a car.
Stayed 2 nights in Nov 2023
Response from Sara Vieira| Front Office| PortoBay Flores on 13 Nov 2023
Dear Client,We appreciate your comment and hope to welcome you again in the near future.Best regards,

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location in historic Porto. Modern hotel in historic mansion.
Stayed 2 nights in Nov 2023
Response from Willian Souza - Front Office on 11 Nov 2023
Dear Mr. Paul,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Kind Regards,Willian SouzaFront OfficePortoBay Flores

10/10 Excellent

Benjamin Van Der

Liked: Cleanliness, staff & service
Response from Sara Vieira| Front Office| PortoBay Flores on 6 Nov 2023
Dear Client,We appreciate your feedback and hope to welcome you again in the near future.Best regards,

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in great location
Amazing hotel, centrally located & within walking distance of all the sites & some great restaurants
Stayed 4 nights in Oct 2023
Response from Sara Vieira| Front Office| PortoBay Flores on 31 Oct 2023
Dear Mrs. Hazel,We appreciate your comment and hope to welcome you again in the near future.Best regards,

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very helpful and kind staff.
Stayed 4 nights in Oct 2023
Response from Francisco Abreu -Front Office PortoBay Flores on 26 Oct 2023
Dear Mrs. MaryWe hereby to thank you for your review and comments. It was a great pleasure to welcome you at PortoBay Flores! We were pleased to hear that you had a pleasant stay at our hotel!We hope to see you again soon!And for any further assistance, do not hesitate to contact us. Warmest regards,

10/10 Excellent

Frances

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Fábio Figueiras - Front Office Assistant Manager on 28 Oct 2023
Dear Aldridge,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Kind Regards,

10/10 Excellent

Mikdam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Portobay Flores was very memorable. We enjoyed our room and the cocktail bar.
Stayed 4 nights in Sep 2023
Response from Ana Fiqueli | Front Office| PortoBay Flores on 20 Sept 2023
Dear Guest,First, thank you for choosing our hotel. Your opinion is very important to us - thank you for sharing it. We are very pleased to hear that our hotel and team were able to meet your expectations. We look forward to seeing you again.Kind Regards,

10/10 Excellent

Matthew, SCHNECKSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Fábio Figueiras - Front Office Assitant Manager on 21 Sept 2023
Dear guest,Thank you for your positive comments. I will share them with our team.It is always good to see you again.Kind Regards,

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately the quality of the faciliries were lacking Initial room like a prison cell 2nd room better but very noist Quality price was not there
Stayed 3 nights in Sep 2023
Response from Fábio Figueiras - Front Office Assitant Manager on 19 Sept 2023
Dear Guest,We would like to thank you for sharing your opinion about our hotel.We regret that we were unable to meet your expectations and we will take your comments into account so that we can improve the points you mentioned.Thank you once again.

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location very pleasant staff main menu could have more options
Stayed 3 nights in Sep 2023
Response from Ana Fiqueli - Front Office - PortoBay Flores on 17 Sept 2023
Dear Guest,It was with great pleasure that we read your words of appreciation. Thank you for sharing your experience. We have taken note of your suggestions and we will do everything to make your stay even better next time.We hope to enjoy your company soon at a PortoBay hotel.Kind Regards,

8/10 Good

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Francisco Abreu -Front Office PortoBay Flores on 7 Sept 2023
Dear Pradeep , We would like to thank you for sharing your opinion about our hotel. We regret that we were unable to meet your expectations. We have no record of such an incident or of having you as our guest in the bar. This is certainly not how we would handle a situation like this. I would appreciate if you could contact us directly to provide more details. Thank you once again. Sara Vieira Front Office PortoBay Flores

10/10 Excellent

Saba, NEW YORK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing amazing property - no notes!
Response from Sara Vieira| Front Office| PortoBay Flores on 7 Sept 2023
Dear Client,We appreciate your comment and hope to welcome you again in the near future.Best regards,

10/10 Excellent

BRADEN, Stamford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff, in the center of the action.
Response from Sara Vieira| Front Office| PortoBay Flores on 5 Sept 2023
Dear Client,We appreciate your comment and hope to welcome you again in the near future.Best regards,

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break to Porto
Amazing Hotel staff very helpful friendly snd professional. Breakfast was very good plenty of choice. Lovy room bed was reslly comfortable.
Stayed 4 nights in Aug 2023
Response from Ana Fiqueli| Front Office| PortoBay Flores on 29 Aug 2023
Dear Guest, We were very grateful for your feedback and for choosing the PortoBay group. Your words confirm the dedication of the entire team and our desire to continue to satisfy our guests’ needs. We look forward to your next visit! Thank you,

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 4 nights in Jul 2023
Response from Francisco Abreu -Front Office PortoBay Flores on 17 Aug 2023
Dear Guest, Thank you for your feedback. Nothing makes us happier than meeting the expectations of our guests. We have taken note of your suggestions and we will do everything to make your stay even better next time. We hope to enjoy your company soon at a PortoBay hotel.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff was excellent. Spa was quiet and clean. Steam, sauna, and pool - very nice. Location of the hotel was perfect, pedestrian only street. Walk to most city sights. No gym though. Drinks are very expensive. Food is okay - pricey. Overall, I recommend this hotel.
Stayed 4 nights in Jul 2023
Response from Francisco Abreu -Front Office PortoBay Flores on 3 Aug 2023
Dear Mr. Joseph,Thank you for your feedback!We are very pleased to hear that you had a pleasant stay with us. We kindly inform that you have available a gym of the 1st floor. We hope to see you again soon :)Warm regards,

10/10 Excellent

Carley, Fort Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful 3 nights at the PortoBay Flores. Fantastic location for walking anywhere in the city, beautiful view and nice clean room with a fantastic shower. The front desk was so kind and helpful and even called to get us reservations at two restaurants. (William and Thomas) I’d recommend anyone to stay here. We enjoyed the bar as well!
Stayed 3 nights in Jul 2023
Response from Francisco Abreu -Front Office PortoBay Flores on 3 Aug 2023
Dear Carley We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us and our team met your expectations. We took good note of your suggestion and we will leave the information for next visits! We hope to see you again :) With our best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Marta Martins - Front Office PortoBay Flores on 15 Jul 2023
Dear guest,Thank you for your positive comments. I will share them with our team.We hope to see you again soon.Kind Regards,

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience…friendly and helpful staff!
Stayed 1 night in Jul 2023
Response from Marta Martins| Front Office PortoBay Flores on 16 Jul 2023
Dear Client,We appreciate your comment and hope to welcome you again in the near future.Best regards,

10/10 Excellent

Paul

Travelled with partner
Everything was fantastic. Excellent service. Excellent comfort. Prime location.
Stayed 3 nights in Jul 2023
Response from Marta Martins| Front Office PortoBay Flores on 16 Jul 2023
Dear guest,Thank you for your positive comments. I will share them with our team.We look forward to your next visit! Kind Regards,

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2023
Response from Ana Fiqueli - Front Office - PortoBay Flores on 2 Sept 2023
Dear Guest,We would like to thank you for the time you spent giving us your opinion of your experience at our hotel. We are very pleased to hear that you had a pleasant stay with us. We hope to see you again soon.Kind Regards,

6/10 Okay

Erin

Liked: Cleanliness
Stayed in one of the newer rooms and although it was clean and modern it was noisy (not from outside noise). Could hear water dripping in the pipes constantly and lots of strange clicking noises. Service was ok but not to the level of a 5 star hotel. Best thing about this hotel is its location. Was able to walk everywhere of interest in the city easily and it is on a fun street with lots of bars, shops and restaurants.
Stayed 3 nights in Jul 2023
Response from Willian Souza - Front Office on 11 Jul 2023
Dear Mrs. Plati,First of all, thank you for your comments. Your opinion is very important to us. We shall carefully analyse the less positive points you mention regarding your stay.We would be happy to see you again at our hotel in order to meet your expectations.Kind regards,PortoBay Flores

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay at PortoBay Flores! The people at the hotel are amazingly friendly and helpful. Definitely our favorite hotel in Portugal.
Stayed 3 nights in Jun 2023
Response from Fábio Figueiras - Front Office Assistant Manager on 26 Jun 2023
Dear guest,Thank you for your positive comments. I will share them with our team.It is always good to see you again.Kind Regards,