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Reviews of The Central House Porto Ribeira - Hostel

2 out of 5
The Central House Porto Ribeira - Hostel
R. de São João 40, Porto, Porto

Reviews

9.2

Wonderful

Rating 10 - Excellent. 26 out of 39 reviews" "
Rating 8 - Good. 11 out of 39 reviews" "
Rating 6 - Okay. 0 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kwame Yirenkyi

Stayed 2 nights in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Good hotel, good workers, good food, everything is perfect
Stayed 4 nights in Nov 2023
Response from The Central House Team on 22 Nov 2023
Hi,Thank you for the great review.We love to know you had a good experience while staying with us.Have a good day!TCH Ribeira

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from The Central House Team on 13 Oct 2023
Hi, Thank you for the great review. Have a great day! The Central House Ribeira

8/10 Good

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When all 8 beds in dorm are full it gets a little crowded. Most guests checked out within a day or two… Shower and toilet within a pretty small space and water was getting onto the floor in front of toilet. Sinks for getting ready are open concept and right on the way out so a little awkward. Other than those things it was a good experience and a pretty good spot to meet other travellers. Staff was always friendly and helpful! Right near the Douro river so lots to see and do plus many photo opportunities!
Stayed 3 nights in Oct 2023
Response from The Central House Team on 13 Oct 2023
Hi, Thank you for the review. We have indeed the best location :D Have a great day! The Central House Ribeira

8/10 Good

Ishara

Liked: Cleanliness, property conditions & facilities
The hostel is located near the river which is nice. This is usually a pretty active area at night so it can be a bit noisy till late night. Close to the metro station (about 10 mins walk) but Porto has a very uneven landscape so be prepared for an uphill climb. The room was spacious and nice. What I really liked was the fact that the room and shower/toilet were in physically separated unlike most hostels in Portugal/Spain. So it's less disturbing if you are in sleep when someone else uses the toilet/shower. There are a lot of restaurants and cafes around so you never run out of options for food. I had a bit of an issue at the reception as they charged me twice for the stay. The full amount has already been paid before my check-in but after my check-out they charged on my card again without notifying me (only received the bank notification). However, they eventually processed a refund but it took more than 3 days for me to receive money which wasn't great (I was already on the last day of my trip when I received the money back so I essentially had to top up my card again due to no fault of my own). This could have been avoided easily if they checked before charging my card again. There's no kitchen onsite to even get some water/refill a water bottle which is a bit of a let down. No free luggage storage. They have lockers for which you have to pay extra.
Response from The Central House Team on 10 Oct 2023
Hi Ishara,Thank you for the review. It was great to had you stay with us.Im sorry about the double payment. Our payments are made automatically through the system, and due to a verification error, it made a double payment.Have a great day

10/10 Excellent

Sovieski

Liked: Property conditions & facilities
Amazing view, great team, excellent location, amazing recommendations.
Stayed 2 nights in Sep 2023
Response from The Central House Team on 24 Sept 2023
Hi,Thank you for your great review :DHave a great day!

8/10 Good

Mayra

Liked: Room comfort
Disliked: Property conditions & facilities
Great location and comfortable bed
Great location, only a block from the river. I was in a room with 7 other females, and loved the privacy curtain and charging USB plugs. The place didn't feel like a hostel at all besides that. There were 2 elevators: one for even # floors, the other for odd. Nice, chill lobby but hardly anyone interacting. I used the side lounge area around 2-3a and I was the only one there. There's personnel at the front desk 24 hours. The main issue was the setup to get to the top bunk bed was not the safest; there is no real stairs to climb, and getting myself up there was a challenge while trying to keep the bottom bunks curtain close for her privacy. Also, the restroom is a decent size (and inside the room) but gives you enough privacy. However there was no refill of 'body wash' or soap or toilet paper the 2 days I was there even though we notified several people while they were inspecting and/or cleaning the room. The shower door had an enormous gap on the bottom that invited large amounts of water to leak out. There was a towel placed there by someone one day and picked up by housekeeping the next day and not replaced. There are 2 sinks which is great and cubbies for each bed under the sink. Just wish there was a bigger shelf inside the shower and somewhere to hang our clothes and towel. A lot of male personnel kept coming into the room to clean but they were very friendly. And the drawers under the beds were very spacious but if you have a big suitcase, it won't fit
Stayed 2 nights in Aug 2023
Response from Helder Fonseca on 31 Aug 2023
Hi Mayra,Thank you for your review, it was great to had you staying with us.I took the time to read both your positive and negative comment's, and I will take everything in consideration. It's reviews like yours, that help us improve our service.Have a great day!The Central House Ribeira

8/10 Good

Jeinny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place except for the double beds great place
Stayed 2 nights in Jul 2023
Response from The Central House Team on 25 Aug 2023
Hi Jeinny,Thank you for your review!Have a great day.

4/10 Poor

Brannon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not next time
I would not recommend this hostel. They seem understaffed. Check in was very slow although I registered online “ to skip the line”. The rooms were not cleaned properly. I had to speck to them several times to get a huge mess left all over the floor by a late night party goer. Slick marketing but not a great experience. Needs to get on top of management to make sure rooms are cleaned after each guest and all their junk is removed.
Stayed 3 nights in Jul 2023
Response from Helder Fonseca on 26 Jul 2023
Hi Brannon,Thank's for the review.I will have in consideration all the negative points, and will personally look into them.Have a great day,TCH Ribeira

10/10 Excellent

Coleen, NEW BERN

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic Hostel, comfy beds and GREAT staff! You cannot miss this one!
Stayed 27 nights in Jun 2023
Response from Helder Fonseca on 19 Jul 2023
Hi Coleen,Thank you for your review,Have a great day,Hélder Fonseca - TCH Ribeira

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from Hélder Fonseca on 19 Jul 2023
Hi Julia,Thank you for your review,Have a great day,Hélder Fonseca - TCH Ribeira

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Helder Fonseca on 13 Jun 2023
Hi Martin,Thank you for your review.Have a great day!

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeds Expectations
Relaxed, modern and a pretty unique Hostel as it functions with processes & procedures like that of a 3or4-star hotel in a fantastic location near the Douro River. The added unique touches like a "welcome drink", wooden keycards & carpets in hallways as well as extra large storage were unique special touches & greatly appreciated. I enjoyed my stay at this establishment. With special thanks to Mathieu, Thiego, Victor, Maria, Clinton, Shaddy and everyone else who made my stay a memorable one!
Stayed 3 nights in Mar 2023
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful!
Relaxed, modern and a pretty unique hostel as it functions with strict processes & procedures like that of a 3-star hotel in a great location. Special unique touches like a "welcome drink", wooden keycard & carpets in hallway common areas.I have enjoyed my stay here special thanks to Thiego, Victor, Maria & Felix and everyone else who made my stay memorable!
Stayed 2 nights in Mar 2023
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and good
Very good and spacious. The best pasteis de Nata I was actually here…
Stayed 1 night in Sep 2022
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

10/10 Excellent

NATALIA LUIZA

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The localization is great. The bathroom could be cleaner
Stayed 6 nights in Aug 2022
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

10/10 Excellent

Corey

Liked: Cleanliness, property conditions & facilities, room comfort
First timer
Super cool design, ultra modern, and very clean! Fun location for seeing the sights. I'll definitely check out this property again if I find myself in Porto.
Stayed 1 night in May 2022
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

10/10 Excellent

Anastasia

Liked: Cleanliness, property conditions & facilities
Clean and spacious. Excellent location. Staff was super friendly and helpful
Stayed 1 night in May 2022
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

10/10 Excellent

Meidyn Marel

Liked: Amenities
Almost all
Stayed 4 nights in Apr 2024

10/10 Excellent

Gisele Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Receção on 7 Apr 2024
Hello, Our sincere thanks for your kind review. We are very happy to hear that our services made such a positive impression on you and that you had a memorable experience. We take pride in taking care of our guests and we are delighted that your expectations have been highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Best regards, TCH Ribeira Team

10/10 Excellent

Frederico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O único defeito pra mim foi o banheiro que é coletivo em quarto unissex, não tem privacidade nenhuma.
Stayed 1 night in Nov 2023
Response from The Central House Team on 22 Nov 2023
Ola Frederico,Muito obrigado pelo seu review.Vamos ter em consideração o seu comentario, de forma a que possamos melhorar o nosso serviço no futuro

10/10 Excellent

Guylaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Central House Team on 22 Nov 2023
Hi,Thank you for the great review.Have a good day!TCH Ribeira

8/10 Good

MIRAN

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from The Central House Team on 22 Nov 2023
Hi,Thank you for the great review.Have a good day!TCH Ribeira

8/10 Good

Larissa

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from The Central House Team on 22 Nov 2023
Hi,Thank you for the great review.Have a good day!TCH Ribeira

8/10 Good

Marcela

Stayed 3 nights in Sep 2023
Response from The Central House Team on 24 Sept 2023
Hi,Thank you for your great review :DHave a great day!

10/10 Excellent

Yongkyu, Uijeongbu

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from The Central House Team on 24 Sept 2023
Hi,Thank you for your great review :DHave a great day!

10/10 Excellent

RIADH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very positive experience
We must be frank and admit that the success of this experience is essentially thanks to the very attentive team of the hostel. I recommend this hostel for its location in the heart of events in Ribeira. Comfort, cleanliness, decor, design and services with a great restaurant and a music room for guests. A special thank you to Maria for her quality of welcome and for everyone. Go without hesitation
Stayed 2 nights in Aug 2023
Response from The Central House Team on 6 Sept 2023
Hi Riadh,Thank you for your great review.Our team loved to had you with us, and sends you their regards! Please come visit us again.Have a great day!

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación y servicio excelentes
Hostal con una ubicación de 10. Todo en muy buen estado, muy nuevo. Habitaciones cómodas y funcionales. Áreas comunes agradables. El personas es muy servicial, atento y agradable! Por poner algún pero, algunos servicios básicos son de pago como toalla para ducha o taquilla. Se agradeceria que proporcionen candado para la cajonera para maletas.
Stayed 4 nights in Aug 2023
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

10/10 Excellent

Magdalena

Liked: Staff & service, property conditions & facilities
La habitacion y la cama muy bien! El estado del baño mas o menos! Los espacios comunes muy lindos y comodos!!
Stayed 1 night in Jul 2023
Response from Helder Fonseca on 26 Jul 2023
Hi Magdalena,Thank you for your review.We are happy that you had a nice experience while staying with us.Best regards,TCH Ribeira

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom, ambiente legal, cama confortável, bem localizado, funcionários sempre à disposição.
Stayed 17 nights in Apr 2023
Response from Hélder Fonseca on 22 Jun 2023
Olá Vitor,Muito obrigado pelo seu comentário. Ficamos muito contentes que tenha gostado de se hospedar connosco, e contamos vê-lo novamente no futuro!Melhores cumprimentos

10/10 Excellent

Freia

Stayed 3 nights in May 2023
Response from Hélder Fonseca on 31 May 2023
Hi Freia,Thank you very much for your review.Please come visit us again! :DBest regards,Hélder Fonseca - TCH Front Office Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Location was great and bed was comfortable. Bathroom was dirty and there was no toilet paper at all when I arrived at 4 pm so I think there wasn't any cleaning done that day. The small nightstand next to bed wasn't cleaned and was dirty and also some rubbish in the locker. The sinks were in the room, not in the bathroom so I woke up when someone was running the water in the middle of the night.
Stayed 2 nights in May 2023
Response from Hélder Fonseca on 31 May 2023
Hi Virginia,Thank you very much for your review.We are sorry about the problems you had during your stay with us, and it's something that we are already fixing.Hope you can visit us again! :DBest regards,Hélder Fonseca - TCH Front Office Manager

10/10 Excellent

Hanmaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깔끔하고 위치도 좋습니다
Stayed 4 nights in May 2023
Response from Helder Fonseca on 31 May 2023
Hi Hanmaro,Thank you very much for your great review.We are really happy that you enjoyed your stay with us.Please come visit us again! :DBest regards,Hélder Fonseca - TCH Front Office Manager

2/10 Terrible

Misael

Stayed 2 nights in May 2023
Response from TCH on 31 May 2023
Hi,Thank you for your review,Best regards,TCH

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia excelente, porém falta uma cozinha, espaço de interação e convivência compartilhados. Talvez um rooftop. A experiência de tomar banho é horrível, pois sob o pretexto de “economizar água” utilizam registros de pressão que disponibiliza água por meros segundos! TERRÍVEL!! Que experiência tenebrosa! A pior que já tive de todos os hostels que já estive pelo mundo! Depois de um dia longo de caminhada, não conseguir tomar um bom banho calmamente é horrível! Experiência péssima!
Stayed 2 nights in Jun 2022
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

8/10 Good

LUIZ FABIO

Stayed 19 nights in Apr 2022
Response from The Central House Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hostel sleep experience so far
Great experience, super clean and peaceful with a lot of good space and confort. Sleeping was great and private, especially for a room of twelve. It surely has a premium style.
Stayed 3 nights in Apr 2022
Response from TCH Team on 11 Aug 2023
Hi,Thank you for your review!Have a great day!The Central House Team