Porto Moniz Holidays

Pier house is not a hotel, guest house maybe? Positives Location, close to everything spacious rooms and nice decor, better then the photos Negatives The room ceiling vibrates when someone walks upstairs, even the top light moves, can be annoying when you want to sleep They require a deposit?! Nobody does this anymore, most hotels just scan your card Tv most channels don’t work Reception is not open as per the hours shown and they close for lunch Texted asking if we could leave the bags, was told yes, and when we got there they were closed for lunch break. Never heard of a hotel closing for lunch! They could have mentioned that !!!! So last day was a bit of a waste of time because couldn’t trust them to leave the bags and reception being open.

The staff was incredibly helpful and friendly. I loved the beautiful flowers throughout the property. The breakfast was always delicious with happy friendly servers.

Nice hotel with a an excellent scene over the ocean, also in the centre of the city close to everything

This was a great stay. The location is great, it's about a 10 min walk to the marina/quay and downtown but we mostly used ride shares instead. The buffet breakfast was great because we did a lot of early morning tours and it made it extra convenient for us to not have to leave to go grab breakfast. The staff area great, very helpful. The rooftop view from the top floor was the cherry on top that made this trip to Madiera excellent. The only con was that the room was not cleaned the best way possible, despite us asking. We thought the cleanliness could have been better but honestly we did not care much as we wanted to go out and about and needed it to rest.

We really enjoyed staying at this hotel - quiet peaceful setting in beautiful gardens. Would definitely return.