Porto Pollo Holidays

Amazing hotel, relaxing environment, staff was who checked us in wasn’t very friendly but, she did her job. I would not be on the phone while checking in a guest in front of you. Everything else was great!

As someone who has travelled to over 41 countries and stayed everywhere from some of the world’s finest luxury hotels, including Four Seasons, to simple three-star properties, I can confidently say that a hotel’s star rating is never what defines a great stay it’s the service. Unfortunately, my experience at Santa Pedra was one of the worst I’ve had. From the moment I arrived, I was disappointed. The property has stairs throughout, yet there was no offer of assistance with luggage, despite this being a basic level of hospitality that many hotels provide. The rooms are incredibly poorly soundproofed. Every morning I was woken by noise from surrounding rooms, and on arrival I was greeted by loud drilling and construction work taking place on the property. I had not been informed prior to my stay that these works were occurring. I was initially told it would only be for one day, however the same loud banging and disruption continued each morning. The staff carrying out the work were also extremely loud and showed little consideration for guests trying to enjoy their stay. The service throughout my stay was equally disappointing. Staff were dismissive when asked simple questions, and despite requesting an iron on four separate occasions, it was never delivered to my room. Sadly, this stay fell well below expectations. I will not be returning,I will be sharing my bad experience at Santa Pedra to my audience of more than 120,000 followers across Instagram and TikTok @regardingcindy

We had a warm welcome and the hotel looked fantastic. During our stay the staff were most helpful with directions, reservations and advice on ferry booking etc. Our room was nice, really clean and well maintained. However, we felt unable to use the pool and the sunbeds because after sitting by the pool on the first day we were unable to sit and enjoy as other residents with large groups of children were so noisy and screaming. I appreciate children make noise when they play but we came for peace and quiet and this was not the place for that. The hotel had a lovely restaurant, good breakfast and great service.