Poyales del Hoyo Holidays

Beautiful large apartment in great position. Overlooking the square,the soundproof windows & blockout blinds ensured a good night sleep. The living area,bedroom & bathroom was perfect, and kitchen with large fridge was handy. Staff were super friendly & helpful, & the hotel is a short walk to most sights. (Excellent restaurant a few minutes walk- Bodega de los Secretos) There was a gym, sauna & spa pool available for a private 1 hour session which was great. If the spa was just a few degrees warmer everything would have been perfect. Highly recommended.

This is a hotel for people under 30. The entrance was a cafe and almost music every night. The location was perfect, but as we couldn’t get the room early, we came back late. The room wasn’t cleaned properly and the wifi was down. It was late and nothing could be done. I wrote a note to the hotel staff, but the next day someone interrogated me about their shortcommings as if i was not a guest at the hotel. The shower clogged each day, i asked for it to be checked. I asked for an easy reservation and i got no feedback if it was made or not. Shortly, the hotel lacked basic guest services and was extremely amateur at making up for mistakes they made. The room on the other hand was nicely decorated and the bed was exceptionally comfortable. But if you ask me, i won’t be staying there again. I need service for the amount i paid!

Wonderful stay with an amazing staff

This apartment had everything a family with young kids can ask for. We booked the 2 bedroom apartment (with an additional sofa bed in the living room), traveling with an infant and a toddler. The living room was extremely spacious and well designed. Kitchen and bathrooms were fully stocked, extra towels and endless pillows available in closet. The daily cleaning offered by Hyatt was a godsend. The bedrooms were very sound proof and luxurious with lots of amenities. The only thing I didn't love was that the 2nd bedroom had a single bed, which was not ideal for co sleeping with toddler. The location is in a nice neighborhood but it's a 15 min transit to the central tourist areas/sites to see, and a several minutes walk to local restaurants. So if you're traveling with young kids, be prepared with a stroller and carrying kids for several minutes as you navigate transit. We did find the transit stations such as the metro and the bus to be quite accessible for the stroller. It helps to have the tap to pay with credit card option. Kids under 4 ride free (as of writing of this review).