Pozo de la Peña Holidays

I stayed for five nights and needed an iron, but I was told I had to pay to have it sent to my room. This was the first time a hotel didn't offer to bring the iron to me; instead, they asked for payment. I didn't request the service—my goal was to iron my own shirt during my five-day stay. Very disappointed.

The property is beautiful, clean and in an excellent area but what impressed us the most was the excellent service from the staff, so helpful, nice and kind. Will highly recommend.

Lovely hotel, in an excellent location! Staff very attentive, Rooftop barman Sebastian made the best cocktails we’d ever had, would highly recommend them! Breakfast staff were also excellent, great options available. The rooms were spotless and the small rooftop plunge pool/jacuzzi was a welcome addition after wandering around the city! Would 100% recommend this hotel right by the cathedral square, couldn’t fault it!

Staff were not overly helpful but I loved my room and it was a great location. The corridors are a little bit noisy but the room was so good and bathrooms/showers were great.