Dobrý den, děkujeme za vaši renczi, vážime si každého názoru :-) S pozdravem, Stephen Novotný Front Office Manager

Dear Meagan Van Engen, thank you for finding a time to give us a review. I would like to once again apologize for the negative experience you had with us. The employee was retrained as I promised in order to prevent such unprofessional behaviour. I am glad that we managed to resolve the situation and I am looking forward for your next stay with us. I wish you a nice day. Kind Regards, Michaela Kejvalová Front Office Manager

Dear Russell, we are excited to hear that you had a great time in Prague and that Hotel Oya *** fulfilled your expectations. We wish you a nice day and hopefully, see you again! Kind Regards, Michaela Kejvalova Front Office Manager

Dear Mrs and Ms Draper, we apologize for the miscommunication before your arrival. We have balconies only in apartments located in the 5th floor, so I believe that there might be some misunderstanding while having the phone call. I checked the description right after you point out that we have the balcony in room description of all the rooms on Expedia and we immediately I contacted Expedia and fixed the description. We understand that this was misleading information and we are glad that you helped u to eliminate it. We offered you a bottle of prosecco to compensate the negative experience, yet you refused with explanation that you do not enjoy prosecco. As we wanted to provide you with a compensation, we offered you a drink of your choice in the restaurant. After that we kindly asked you about the whole situation and you explained to us that you were the most upset about the fact was that you wished to make a booking of a hotel close to Ceskomoravska underground station and Hotel OYA popped up in the search in Expedia even though it was on the other side of Prague. Proximity settings are not possible to edit from the side of the hotel and it is not something we can adjust on Expedia. As for the whole situation, I would not say that we did not take any steps to ensure you will enjoy your stay, although, I understand you might feel this way. The experience of our guests is important to us and even negative reviews are great way to understand the clients need and to learn how we can improve. We wish you a nice day and thank you for expressing your concerns. Kind Regards, M. Kejvalova Front Office Manager of Hotel OYA***

Dear Guest, what a great review! Thank you for your feedback and your stay. Have a great day! Kind Regards

Dear Huang-Min, thank you for such a possitive feedback. We are more than happy that you enjoyed your time at Hotel Oya. We look forward to your next visit. Kind Regards,

Dear Guest, thank you for your feedback. It makes us greatly happy that you enjoyed your stay with us.Wish you a great day and hope to see you again! Best Regards

Dear Belal, thank you very much for your lovely review. We realy appreciate it. We hope, that you will visit hotel OYA*** again. Have a nice day!

Dear Alessandro, Thank you very much for your review. Have a nice day!

Thank you dear partner for your feedback :-) Always we gonna try to do maximum for your comfort :-) Best regards , Stephen Novotný Front Office Manager

Dobrý deň p. Barbara. Ďakujeme vám za vášu recenziu :-) Nesustále sa snažíme zlepšovať naše služby. Štandardne pokoj do hlavnej ulice je trocha hlučnejší , pracujeme na tom odstánoíť tieto malé nedostatky. Prajem vám nádherný deň , s pozdravom Stephen Novotný Front Office Manager

Dobrý den p. Radek , děkujeme vám za váš feetback :-) Sme radi , že jste byli spokojeni. Neustále se snažíme zkvalitňovat a zlepšovat naše služby :-) Přeji hezký den, S pozdravem, Stefan Novotný - Front Office Manager

Schoenen guten Tag, vielen dank fuer Ihre feedback. Es tut uns leid, aber der Lounge Bar ist wirklich aus technishen Grunden geschlossen. Wir arbeiten drauf, es bald wieder zu offnen. In der Zwischenzeit haben wir fuer das Sommer haben wir zusetzlich sitzplaetze fuer das Restuarant in der Hoff geofnet. Bei fruestuck gibt es eine klasische Buffet- Auswahl. Wir werden uns auf Ihre Nachste Besuch freuen und wir werden uns bemuehlen unsere Leistungen zu verbessern. Shoene Gruesse Martina Sales Manager

Dear Guest, thank you for your stay and for your positive feedback. Kind Regards, Michaela Kejvalova Front Office Managers

Dear Guest, thank you fro your stay and positive feedback. We are pleased that you enjoyed your stay with us. Hopefully we will have a chance to accommodate you in the future. Wish you a nice day. Kind Regards

Lieber Gast, vielen Dank für Ihren Aufenthalt. Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben. Wir wünschen Ihnen einen schönen Tag und freuen uns auf ein baldiges Wiedersehen.

Dear Guest, we are more than happy to hear that you enjoyed your stay with us. Hopefully we will get a chance to accommodate you again. Kind Regards

Dear Guest, thank you for such a positive review. We are glad that you enjoyed your stay! Kind Regards,

Dobrý den Ivano, velmi děkujeme za skvělé hodnocení. Těší nás, že jste si pobyt u nás užila a doufáme, že Vás budeme opět moci přivítat v našem hotelu.

Dobrý den, Evo, moc Vám děkujeme za Váš pobyt i za to, že jste si našla čas nám napsat recenzi. Velmi náš těší, že jste si pobyt u náš užila a splnil (možná i předčil) Vaše očekávání. Přeji Vám hezký den a těšíme se opět v budoucnu. S pozdravem,

Dear Guest, thank you for choosing Hotel Oya. It is a pleasure to hear that you were satisfied with your stay. As for the noise from the street, next time visiting us I recommend you to make a special request for the rooms with windows to the garden where is almost no noise from the street. Wish you a great day and we look forward to your next visit.

Dear Chiara, thank you for staying with us. We feel terrible that you haven´t been fully satisfied with you stay. The housekeeping cleans the room every day so I am shocked that the carpet had some unpleasant smell. The carpet in the room is being cleaned by special carpet cleaning machine as we speak. Thank you for letting us know. As for the troubles with the parking. We are not able to fulfil the request for "free parking" when we charge 12 € per night. The parking cannot be free because we rent the parking lot from the city therefore, we are required to pay for it as well. I wrote you a message before your arrival where I stated the situation with blue zones and also that there is necessary to pay at specific times of day. Here is what I sent you: "Another option is to park nearby the hotel on the street (blue lines on the ground) where you may park for free between 18:00 - 8:00, for the rest of the day you are required to pay." I understand that the parking in Prague might be complicated, however, we gave you the information. Wish you a nice day and please accept our apologies.

Dobrý den paní Drápelová, děkujeme Vám za Váš pobyt i následné krásné hodnocení. Těší nás, že jste si čas strávený v našem hotelu užila. Jménem Hotelu Oya & Otar Vám přejeme krásné vánoce a šťastný nový rok. S pozdravem,

Dear Guest, thank you for staying with us. I am glad that you enjoyed your stay with us. Wish you a great day.

Dear Guest, thank you for your lovely feedback. We are more than happy that you enjoyed your stay at Hotel Oya. We look forward to accommodate you next time you visit Prague. Kind Regards

Dear Antti, thank you for your lovely feedback. We are glad that we were able to provide you a service to your satisfaction. Once again we apologize for the troubles with the AC, we informed Expedia about the misinformation. Wish you a nice day. Best Regards

Dear Ivana, thank you for your feed back and your time you spent with writing the review. We are glad that you had a good time at our hotel. The satisfactin of our guest is a priority for us. We look forward to your next visit!

Oliver, danke für deine Rezension. Wir freuen uns auf Ihren nächsten Besuch. Thank you very much.