Indoor pool, open 6:00 AM to 10:00 PM, pool loungers
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Reviews of Novotel Praha Wenceslas Square

4 out of 5
Novotel Praha Wenceslas Square
Katerinska 38, Prague

Reviews

8.4

Very good

Rating 10 - Excellent. 371 out of 1000 reviews" "
Rating 8 - Good. 478 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lucy

Travelled with family
Liked: Cleanliness, staff & service
Disappointed with our stay here as the room was extremely uncomfortable at night. No air conditioning in the room as it was switched off, the room was unbearable for my family and I and our sleep was disrupted. Good choice of breakfast and the bar/restaurant staff were very good, the pool was great although the same depth and no shallow end therefore tricky if you have very small children who are not yet competent swimmers.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ishor Kumar

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Housekeeping was not doing their job up to standard. ie. Not filling up toiletries, shower gel, shampoo, hand wash, brew kit, etc. The staff in reception ( Lady) had an attitude problem. Not approachable, talking like unprofessional. Didn't have a clue of my charge. Was charged me an extra day's breakfast, luckily were in the town and realised. Have to rush back to the Hotel for clarification.😡
Stayed 4 nights in Apr 2024

8/10 Good

Lawrence

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rafal

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel with pool in great location
Good value for money. Close to central of Prague. Pool, sauna and gym in good condition.
Stayed 2 nights in Jan 2024

6/10 Okay

Evgeniy

Travelled with family, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Really enjoyed our 3 nights here, first weekend of Dec '23. Room was very comfortable & clean. Breakfast was varied & of a good standard. Hotel was warm (snow outside) and is a little way out of the centre, but only about 10 mins to Wenceslas Square and the walk was interesting anyway. Didn't have time to use the pool sadly. Would happily return to this hotel.
Stayed 3 nights in Dec 2023

10/10 Excellent

karim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located , closed to the train station and no too far from old town
Stayed 1 night in Dec 2023

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff and in great location
Stayed 7 nights in Dec 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joanne

Stayed 3 nights in Oct 2023

8/10 Good

Andy

Liked: Cleanliness, staff & service
good hotel, good location
very friendly staff, good location. I’ve stayed in many novotels around the world…this is a bit dated in comparison. a pity as the staff are excellent.
Stayed 3 nights in Sep 2023

8/10 Good

zoraida, santa barbara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Sep 2023

6/10 Okay

Donna

Stayed 2 nights in Aug 2023

6/10 Okay

Rosan

Travelled with family
Breakfast was very limited. Beds were uncomfortable
Stayed 3 nights in Aug 2023

6/10 Okay

Judith

Limited choices for breakfast. Not good and the same everyday. Some Hotels offer different choices everyday.
Stayed 3 nights in Aug 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
The rooms were very good. The staff at the hotel were good some could do with more training to be a bit more friendly. The breakfast was good particularly the cakes were amazing durring breakfast time. There should have been more entertainment for older kids for example a game room, table tennis or a tablefootball ,snooker table etc . The swiming pool was big enough water was cold on the day we went swimming.. Gym was good but looked a bit dated it was busy durring the evenings. Very good location good connections for transport links. We could walk to most of the atractions, if you like walking and taking pictures as you go along. Lots of restaurants around the place. Overall good stay family friendly we had a good time. Would go again if we had too.
Stayed 7 nights in Aug 2023

8/10 Good

Arash

Stayed 2 nights in Aug 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
family friendly and nice hotel
Stayed 2 nights in Jul 2023

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good for family
Stayed 1 night in Jul 2023

8/10 Good

Szymon

Stayed 3 nights in Jul 2023

6/10 Okay

Kate

Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning in the room wasn’t working at all and we struggled to sleep. When told about it we were told that it was the same in all rooms.
Stayed 2 nights in Jul 2023

8/10 Good

Florentine

Stayed 3 nights in Jul 2023

10/10 Excellent

Asfa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so helpful and caring. They helped us plan out our visit as we had one day to tour. They were very supportive of the fact that this was our first visit to prauge. With their guidance, we had no difficulty catching a number of trams and other transport facilities. Btw.. the breakfast was delicious!
Stayed 2 nights in Jun 2023

8/10 Good

Jose de Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option at good price
Overall our time there was great, staff was friendly, breakfast is a wide and nice buffet including fruits, cereals, bread, juice, ham & cheese, eggs and vegetables, my only comment is that the 4 days I stayed there it was the exact same buffet. It’s really close to different tram stations an 10 minute walk from the national museum and the Wenceslao plaza.
Stayed 4 nights in Jun 2023

6/10 Okay

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean & tidy. There wasn't clean towels put in our room, even when I asked at reception. The food was ok The hotel is in a good location for exploring Prague.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jonathan

Stayed 3 nights in Jun 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Tidy place in Prague…
The bed is the only reason we rated this four stars. It was very soft… Too soft. We had terrific service, the rooms were clean, and food in the restaurant was good.
Stayed 2 nights in Apr 2023

10/10 Excellent

WENG CHEONG

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availability of connecting rooms for family
Stayed 2 nights in Apr 2023

10/10 Excellent

Valeria

Stayed 2 nights in Apr 2023

10/10 Excellent

Kiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to downtown. The hotel staff is amazing. Very cute out and respond to any concerns quickly. Even with language barrier showed lot of patience to understand concerns. Very quite, close to many shops.
Stayed 2 nights in Apr 2023

6/10 Okay

Zbynek

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hmmm, questionable.
Not sure why I have got a room for wheelchair access while hotel was far from fully booked. So bathroom was everything else then nice and comfortable. Hotel would need a refurbishment too. Ration value for money rather low.
Stayed 1 night in Apr 2023
Response from Katerina on 5 Apr 2023
Good afternoon,Thank you very much for your reservation with us.We actually do have 2 room for people with a wheelchair. 116 and 127. If you had one of these rooms than it was for you. We are happy that you liked your stay with us. We are actually planning to have a reconstruction in our hotel. We are happy to see you in our hotel next time. With kind Regards,Katerina

8/10 Good

Vaclav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, large comfortable room
Great location next to a transport hub. Walkable to the main sites within 10 minutes. Large rooms. Great service. The only downside was the room air con did not cool the room. Luckily we could open the window.
Stayed 4 nights in Mar 2023

10/10 Excellent

Josef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families
Stayed 7 nights in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from Katerina on 13 Dec 2022
Good evening,Thank you very much for your kind review, we do really appreciate it. I hope you enjoyed your stay with us and enjoyed beautiful Prague. We are looking forward to your next visit with us. Have a great evening.With kind Regards,KaterinaFO Shift Leader, Reception

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Novotel is really good choice everytime
We choose Novotel in most of family stays. Comfortable, swimming pool, good breakfast.
Stayed 1 night in May 2022

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, with good facilities. The pool and sauna were clean, and not too busy. Staff were very helpful. The hotel is in a good location, very walkable into the centre of Town, and with nearby underground/tram services. The hotel breakfast was very reasonable with a good variety of options. The only thing I was not a fan of was the bed/pillows.
Stayed 4 nights in Sep 2022

4/10 Poor

Abhinav

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Clogged bathroom
Stayed 1 night in Aug 2022

10/10 Excellent

muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Center. Very friendly staff.
Stayed 1 night in Jul 2022

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were happy to give us a late check out the day of when my father wasn’t feeling well. We got in late and the bartender served a drink and a pitcher of water even though she was closing. Location good.
Stayed 1 night in Jul 2022

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic place for family
Stayed 4 nights in Jul 2022

6/10 Okay

Zaira

Liked: Staff & service
Stayed 2 nights in Jul 2022

8/10 Good

Tatiana

Travelled with family
Liked: Amenities
Value g do it money , near centre , nice breakfast
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay. Disappointed..
Room was not cleaned. Bed was not prepared. Shampoo, towels were not available.
Stayed 2 nights in Jul 2022

8/10 Good

Sakshi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

warner

Liked: Cleanliness, staff & service
All very good!
Stayed 2 nights in Jun 2022

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring Prague. Close to Metro and walking distance of Wenceslas square. Rooms are very comfortable and breakfast is excellent. All the staff were friendly and helpful.
Stayed 4 nights in May 2022

8/10 Good

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2022