Prunella Holidays

I spent 4 days visiting my sister! We met up each day! The hotel was a very convenient meeting p0lace. A great time!

Old and not too clean

The service and the staff was excellent, no doubt. The guy at the entrance was super helpful and helped us to reserve a taxi for the airport. The room was spacious and ok, the towels were a bit old and one could notice, also the bedsheets and the pillows. Overall a good experience, cheap, convenient and well located. Breakfast was ok.

I'm used to 3 star hotels. This hotel is truly 4 star. The cleanliness, the staff and our very affordable ocean view suite with spectacular views of Mt. Etna, the Straits of Messina, and sunsets was wonderful. The robes and slippers is a nice perk. The hotel location is a few minutes walk to the high speed ferry to Messina, Sicily and a few minutes walk to the Lido train station. The hotel is convenient to the Lungomare waterfront and the famous Archeological Museum as well as several art galleries and shopping. All less than 10 minutes away by walking. Bocconissimo, the fabulous hotel restaurant, is open for a full buffet breakfast 7-10 am and dinner from 7:30-10 pm with a spectacular menu from delicious pizza to scrumptious pasta dishes, all with no salt and pepper needed, like some restaurants in Italy I've experienced. The downside to this hotel is the surroundings which were devastated by storm Harry in January. The city is working hard to restore the waterfront. However,don't miss this one!!!

I tried to reached to them a week before my travel to get some information about the transport options to the hotel nobody responded i was already heading towards the hotel when i received an email in italian with useless information. On the day of arrival at reception they told me most of the facilities are closed including the restaurant none of this was mentioned while i made the bookings. The lady at the reception on 23rd around 13:30 while speaking to me in between exchanged words in her language with her staff member and both laughed and passed weird expressions which is very unprofessional and insulting to do to your guests. We went into the room noticed even the basic things are not in the room for a 4 star hotel. Only 2 water bottles in the fridge no kettle no tea bags no iron, Broken cupboards, Ants in the balcony, broken hair dryer, noisy Bed We asked them for extra towels 3 times finally had to get down and ask for 4 time.The AC was blowing air not cooling the room due to this my 1 year old got unwell and had temperature. I requested to make the AC work nothing changed. We went to speak at the reception and when we mentioned our baby is unwell they laughed at us at this moment we realised its a very unsafe place to stay.extremely rude and unprofessional staff worst hotel experience of my life.I had to leave the hotel and make another booking at a different place.