Pucisca Holidays

Great hotel but be sure to check prices before you have laundry done there. The laundry price list was supposed to be in the book in the room but it was not. We paid nearly $100 for two smaller bags of laundry. It was our fault and not the fault of the hotel...

We had a great stay at the hotel! The staff were great and the pool, garden, spa and restaurant are really nice. Our room was great too! The only thing that we didn’t like is that the hotel is right next to the church and the bells ring very loudly (sometimes at 4am and 6am) and so we were woken by this on the Sunday and the Tuesday.

Starting with the positive, this hotel truly shines when it comes to its proximity to the beach and local attractions. The grounds of the hotel are beautiful. However, our recent stay was unfortunately marred by a series of issues that impacted our experience. In one of our rooms, we encountered a clogged shower and a broken air conditioning unit, making for an uncomfortable stay. The refrigerator was also noticeably dirty upon arrival. In the second room, the AC unit was leaking. These maintenance issues are simply unacceptable for a hotel of this caliber. Considering we booked this hotel specifically for its beach amenities, we were severely let down, for two out of our four days, the hotel ran out of beach towels by 10 AM, with staff unable to provide any estimate for when more would be available. Furthermore, the hotel's beach chairs were completely claimed by 5 AM every morning, forcing us to pay for external chairs daily. This completely negated one of the primary reasons we chose this hotel. To compound these problems, the hotel staff seemed indifferent to our concerns. When we brought these issues to their attention, while they addressed them, there was a distinct lack of empathy or urgency to resolve them. A more friendly and proactive approach from the staff would have gone a long way in mitigating our frustration. While the location is undeniably a major draw, the multitude of problems was notable.