Puerto Castilla Holidays

I like the place coz it’s walking distance to the metro and center but it’s not a hotel. There’s no reception. It’s an apartment. Not 24 hour . The main door is locked . I came to the place around 2 am good thing there’s a guy who came out and I was able to get in the building . Waited again. Somebody came down and told me the person in charge is in the 3rd floor. . I was gonna leave and find a real hotel. But tried to knock at the door so loud finally a guy came out awaken by my banging at the door . It’s crazy . Next time you have to check clearly the place you are staying .

Yes very nice and the breakfast was amazing

The hotel has a great central location, it’s walking distance to Gran Via and Principe Pio. The room was perfect for a few nights stay, cosy and welcoming. Breakfast had a variety of choices and we were especially pleased with the timings, as it finished later than other hotels and that’s welcoming when you want to sleep in a bit more.

The room was clean, quiet. The location was great, right across from The Four Seasons, the staff was helpful.

Staff very courteous, room clean and quiet, rain shower is spectacular, and breakfast is delicious (one of the best I ever had). My only suggestion for future guests is not to rent a car if you’re going to visit Madrid. The streets are not easy to drive, you can end up with an accident or a fine and in this hotel the parking is very, very small, not suitable for vans or SUV’s.