Puerto Plata Hotel Guide - Puerto Plata Cable Car Mountain Station hotels in Puerto Plata, Dominican Republic.

"Do NOT waste your money here! We booked here last minute when our Cuba trip was cancelled and it is not a 3.5-4 star as advertised. Half of our room amenities were missing and our phone did not work all week (despite asking 5 times to get someone to fix it and they said it would be fixed that day). They would take our dirty towels and not replace with clean ones or replace water, so everyday we had to walk to the lobby (up like 6 flights of stairs) to ask for them to be replaced. The bathroom ceiling constantly dripped on us and we always came back to a puddle in our bathroom. Warm water 1/2 the week, cold the other. The public bathrooms in and around the lobby were always flooded and disgusting because they didn’t flush. We’d have to walk back to our room if we needed to use the bathroom. We thought it might just have been our experience, but sure enough after talking to people, it was everyone’s experience. One lady didn’t have AC all week and asked everyday to be moved to another room without any luck. I could go on and on about this place. They did not seem to care about anyone’s concerns or want them coming back to this resort apparently. I feel like I need a vacation after a week spent there. You had to walk to the sister resorts for any good entertainment, beach and most à la carts. "

"The host, accommodations and location were worth the money! The view was worth waking up to and seeing at night! One recommendation, is putting a curtain of some kind for the roof top bar area to block the hot sun when it’s out. I would recommend this house to anyone!"

"Love that everything is near and accessible"

"This property is slow to respond"