Av. Francisco Medina Ascencio km 2.5, Puerto Vallarta, JAL
Reviews
8.0
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
When we checked in, we asked for our upgrade, but were told there was none available. Then they sold one to our friends behind us and offered another friend. Several rooms in our group had items that didn’t work. The pool was literally falling apart while we were in it. They started construction at 8 am Monday morning. Restaurant staff wa very friendly and kind, but slow.
The facility and it's staff are exceptional. Did not venture of the resort so I cannot comment on the area surrounding the resort.
Emily
Stayed 7 nights in Apr 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 28 Apr 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for your kind and friendly comment regarding the service provided to you during your stay. We are very pleased to have contributed favorably so that your experience in this beautiful Destination was pleasantly satisfactory.Thank you for allowing us to receive you on this occasion, it will be an honor to receive you on your next vacation.
Wonderful resort with great service and nice views.
Alina
Stayed 4 nights in Apr 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 28 Apr 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for your kind and friendly comment regarding the service provided to you during your stay. We are very pleased to have contributed favorably so that your experience in this beautiful Destination was pleasantly satisfactory.Thank you for allowing us to receive you on this occasion, it will be an honor to receive you on your next vacation.
10/10 Excellent
Taryn
24 Apr 2024
Taryn
Stayed 7 nights in Apr 2024
Response from Alondra on 25 Apr 2024
Thank you for you feedback! Glad you enjoyed your stay and we hope to have you back soon.
Everything was outstanding, location, food , service ! Definitely will go again.
Jesse Anthony
Stayed 3 nights in Apr 2024
Response from Alberto on 24 Apr 2024
Hi Jesse, Thank your for taking the time to give us some feed back. Which is very valuable to us. We are very privilege in our location very near the boardwalk, and two shopping center. Glad to hear youll be back soon. Jessi thank you once again for your comments. Have a great day.
This is the eighth visit to Fiesta Americana Puerto Vallarta. We love the friendly atmosphere and comfort here. The entire staff helps you feel comfortable from the first steps to the reception until the last minute of your stay. We were there for 10 days and felt the attention of the staff the entire time. Darcy Bravo from Chula Vista managed to pay attention to all visitors and with other issues such as transportation to the airport. Thank you, very professional. Ernesto- Food Manager really wants to make the best food on the coast and listens to all customer opinions. Hugo and James from Cavicheria do an excellent professional job. Diego at the Italian restaurant is professional and polite. Antonio, Jessica, Ignacio, Rafael from Sonne Club try to make clients happy. All employees do a good job. Thank you everyone, we will definitely be back in December.
Alexei
Alexei
Stayed 9 nights in Apr 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 28 Apr 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for your kind and friendly comment regarding the service provided to you during your stay. We are very pleased to have contributed favorably so that your experience in this beautiful Destination was pleasantly satisfactory.Thank you for allowing us to receive you on this occasion, it will be an honor to receive you on your next vacation.
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
Majority of the workers don't speaks english. Food is not desirable specially Mexican food. Restaurants hours of operation is not catering to our needs.
Erlinda Villanueva
Stayed 7 nights in Apr 2024
Response from Alberto on 23 Apr 2024
Hello Erlinda thank you for your comment we appreciate your feed back. We are sorry your did not enjoy the Mexican food, We do have Italian and Asian food hopefully you enjoyed that. We also have 24 hour room service. We apologize that the restaurant hour were no what you expected. We do serve breakfast 7am to 12 pm.. .We serve lunch from 12 noon until 530 pm and dinner from 6pm until 11pm. Once again we do have 24 hour room service. We do hope to have you back soon. Once again thank your for your valuable comments.
This was our second stay here and the service is amazing. Sergio, Johnny and Nacho are fantastic pool/beach waiters. The two waitresses in the lounge in the evening, Lily and Esmerelda were also great. The hostess in La Cevicheria and breakfast buffet Danae is the best. She has such a kind positive presence. Room was very nice and food was great for a resort.
ALLAN JOHN
Stayed 11 nights in Apr 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 19 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.
The customer service is over the top amazing. We have never received such incredible service. Staff was the best ever! Food was superb.
cindy
Stayed 6 nights in Apr 2024
Response from Alberto on 16 Apr 2024
Hi Cindy, so glad you enjoyed our food. We do take pride in offering the best attention posible from our staff. We are so happy you choose Fiesta Americana en Puerto Vallarta we are looking forward to your next visit. Have a wonderful day.
10/10 Excellent
Amy
Travelled with family, Travelled with family and small children
I’m such a homebody and I seriously felt so safe and like I was at home at this resort! The staff is seriously unmatched everyone is so friendly and the food is amazing! Both of our daughters had birthdays a couple weeks before we went and they did a little celebration in our room too! We felt so special the whole time :) will definitely be back
Amy
Stayed 6 nights in Apr 2024
Response from Alberto on 16 Apr 2024
Hello Amy thank you so much for choosing Fiesta American in Puerto Vallarta. Glad to hear you will be back visiting us again. It will be a pleasure to have you and your family back here with us. Its good to here that we could make your stay with us special. Have a great day.
This was our second time at the Fiesta Americana. The first time being in 2016. Same great service, friendly staff, super clean. Our only issue would be general conditions. It's starting to show it's age. The pool needs a rebuild and the outdoor furniture is getting a little worn. You just can't beat the great staff though, always helpful and happy. Thanks for a great week FA.
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
Best part of the property is that everything is very convenient structured. You don’t have to fight for your spot at the beach or the pool even if you like to sleep long.
The pool is open until 9 PM and towels are available until late as well. Service is exceptional. You don’t have to stand up and to get your drink if you don’t want, service us to every five minutes if you need some drink or snack or lunch.
I was a little disappointed to to know that they don’t have any net entertainment, except live music. During the day they don’t have much entertainment either. They offer morning Buffay, lunch, and dinner are restaurant style, so you have to order from the menu.
The general feeling after spending six days is great. I would come back.
Great service and amenities! Close to the Malecon and the beach access is nice.
James Anthony
Stayed 5 nights in Apr 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear guest Thank you for your feed back, this is important for us! We hope we can be your host again in the future, in your home away from home.
4/10 Poor
Amir
11 Apr 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
When we arrived the basin wasn't draing, haf to have someone come with a plunger, it was disvusting. Next mornig there was no water pressure in tjebrpken shower head and the water was almost cold. Shower head didn't have an adjusting head. You couldn't wash your private areas.
Amir
Stayed 3 nights in Apr 2024
10/10 Excellent
Sajeesh
Travelled with family, Travelled with family and small children
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
We love this place so much. This was our second visit & its never enough time. Its a nice getaway from AZ. The staff and food is the best. Also the pool & lounge areas is so nice and relaxing. The watermelon margaritas were incredible. The drinks are made with fresh fruit & never too sweet. We'll be back one day.
Jessica
Stayed 3 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
The staff was amazing and helpful! Super friendly. WE loved being up at the 21 pool and LOVED the staff up there. The spa was super nice and a great experience too!
Ashley
Stayed 5 nights in Apr 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
10/10 Excellent
Hector Cornejo de la
7 Apr 2024
Hector Cornejo de la
Stayed 4 nights in Apr 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 28 Apr 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for your kind and friendly comment regarding the service provided to you during your stay. We are very pleased to have contributed favorably so that your experience in this beautiful Destination was pleasantly satisfactory.Thank you for allowing us to receive you on this occasion, it will be an honor to receive you on your next vacation.
10/10 Excellent
randi
Travelled with family
5 Apr 2024
Liked: Cleanliness, staff & service
The food was totally excellent
randi
Stayed 6 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
6/10 Okay
Madhuwanti
Travelled with family
5 Apr 2024
Liked: Cleanliness, staff & service
There is limited dining and swimming area for the kids.
Madhuwanti
Stayed 3 nights in Apr 2024
10/10 Excellent
Chang
4 Apr 2024
Chang
Stayed 2 nights in Jan 2024
Response from Alberto on 24 Apr 2024
Hello Chang Thank your for taking the time to give our hotel a review. Fiesta Americana thanks you for your visit. And we hope to have you as our guest real soon. Have a wonderful day.
Resort didn’t have hot water the whole week and when we asked for accommodations for the inconveniences, they didn’t want to give us anything.
KELLY
Stayed 5 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 28 Apr 2024
Dear guest I would like to thank you on behalf of the entire team at the Hotel Fiesta Americana Puerto Vallarta All Inclusive & SPA for taking the time to leave us yor feed back about your recent stay , we are working all the time in order to give you the best experience in all our services, we hope we can have
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
Small, friendly
No hot water for the last 2-3 days
MICHAEL
Stayed 6 nights in Mar 2024
Response from Alberto on 16 Apr 2024
Thank you for your valuable comment. We do apologize for the inconvenience you experience with us. We could like to inform you that our hot water issue has been resolved. We hope to have you back soon. Have an great day
It was a nice hotel and on par with other all inclusive resorts we have stayed at.
William
Stayed 4 nights in Mar 2024
6/10 Okay
Nathan
Travelled with family, Travelled with partner
27 Mar 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The property lost hot water for the duration of our trip. We never got a single hot shower the entire time we were there.
Nathan
Stayed 4 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 28 Mar 2024
Dear Guest Thank you for taking the time to share your comments and feedback about your most recent vacation with us, we take your feedback very serious as we use them to improve every day. We are working to improve our processes and the issues with the hot water and water supply in this beautiful destination, in order this not happen again in the future however we regret this has happened during your stay . We look forward to significantly improving your experience in the future if you visit us again at your Fiesta Americana in Puerto Vallarta
We enjoyed the Fiesta Americana. The staff was friendly. They did the little things to thank their guests for staying. Food was really good! It wasn’t extremely busy while we were there so we did not struggle to find chairs around the pool or at the beach. Sometimes the beer could have been colder :) We would go back.
One of our favorite places to stay! Just had some hot water issues while we were there! Otherwise everything was wonderful!
Pamela Kay
Stayed 6 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
8/10 Good
david, bozeman
Travelled with family
26 Mar 2024
Liked: Cleanliness, staff & service, amenities
The quality of food and drink was marginal. Otherwise the property was nice
david
Stayed 4 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 28 Mar 2024
Dear Guest. Thank you for taking the time to share your comments and feedback about your most recent vacation with us, we take your feedback very serious as we use them to improve every day.Im very sorry to read about your experience at the restaurant, and we are going to verify carefully every point you mentioned with our Food and Beverage Manager in order to avoid this situations in the future.We hope you can give us the opportunity to welcome you again as our guest so we can exceed your expectations.
We really enjoy visiting this resort. It is clean and we like that it’s accessible and perfect for the group we traveled with. Staff did a great job keeping our room clean and the food was good.
Alana
Stayed 6 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
10/10 Excellent
Kristin
Travelled with family, Travelled with family and small children
Loved that is was family-friendly and only 13 minute Uber ride from airport. Clean, well-maintained grounds. Loved the few kid activities. Wish dinner was also tailored to kids since the buffet is not an option.
Kristin
Stayed 4 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
10/10 Excellent
Shannon
18 Mar 2024
Shannon
Stayed 7 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
10/10 Excellent
Maria
14 Mar 2024
Liked: Cleanliness
Maria
Stayed 4 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
10/10 Excellent
Susan MAE
14 Mar 2024
Susan MAE
Stayed 7 nights in Mar 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
We love the location, great staff (Carlos, Liliana, Ruby, Esmeraldo, Leonardo, Raphael, Patricia, Gudalupe, etc.) great food, nice beach
Steven Marlin
Stayed 28 nights in Feb 2024
Response from Concierge Fiesta Americana Puerto Vallarta on 23 Apr 2024
Dear GuestFirst of all we would like to thank you for choosing Fiesta Americana Puerto Vallarta for your stay, and that you were pleased with the service provided. Your feedback is very important for us because we use it to improve every day and we would like to thank you for the time to answer this survey.We hope that we can have the opportunity to be your host again in a short future in your home away from home.Kind regards,
Property & setting was very nice. Breakfast & lunch buffets were good. The on -site restaurants were all sub-par for dinner. We witnessed & heard rumblings from other tables as well about the quality of food & wait time. From being seated, to ordering, until the food arrived was typically an hour or more