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Reviews of Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4 out of 5
Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive
Playa De Uvero Alto, Punta Cana, La Altagracia

Reviews

8.2

Very good

Rating 10 - Excellent. 1311 out of 2439 reviews" "
Rating 8 - Good. 470 out of 2439 reviews" "
Rating 6 - Okay. 298 out of 2439 reviews" "
Rating 4 - Poor. 189 out of 2439 reviews" "
Rating 2 - Terrible. 171 out of 2439 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liridon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very good. the check in and check out was excellent. Victor who helped us check in and check out was excellent. The lady at concierge for our room was tremendous. They are great with helping with entire check in and check out process. especially the guys who helped us with our bags to our room and also when we checked out. he was very nice. the staff always asked how we are doing. The resort is very nice and I would recommend.
Stayed 6 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 3 May 2024
Dear Lindon, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Larissa Billie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welfrin was very helpful
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 2 May 2024
Dear Larissa, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welfrin at the front desk was super helpful and friendly
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 2 May 2024
Dear Brandon, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

4/10 Poor

Roman

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort needs a major renovation. Either seriously understaffed or the workers are just plain lazy. Current staff needs to be trained how to be polite and attentive to guests. The steakhouse "restaurant" was dirty and full of flies with the addition of a small black bird circling around inside the "restaurant". Other eating facilities look dirty and bland. Food is very mediocre. We had 2 rooms in the building numbers 13. Both rooms (bathrooms and bedrooms) had black mold. Bathroom fixtures are very old. Closet mirrors in both rooms have numerous black spots/dots. We did not have hot water in showers in both rooms for several hours on two days during our stay. One room had cockroaches in bathtub. The beach is very nice. Overall, would NOT recommend.
Stayed 8 nights in Apr 2024
Response from Josue Santos, guest service manager. on 2 May 2024
Dear Roman, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

8/10 Good

Aaron

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service and food was poor
Stayed 8 nights in Apr 2024
Response from Josue Santos, guest service manager. on 1 May 2024
Dear Aaron, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Abby-Jo

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation was wonderful. Traveled with 3 families and many kids ages 8-12. Everyone was friendly, helpful, hotel was clean and quiet. Great pools and beach’s. Entertainment was great as well! Waterpark was fun for the kids too. Would totally come here again! Japanese was really, really fun too!!
Stayed 5 nights in Apr 2024
Response from Josue Santos, guest service manager. on 1 May 2024
Dear Abby, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

4/10 Poor

Diana, KEW GARDENS

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Gili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park is not maintained as needed. The slides caused injuries Other than that all is well
Stayed 4 nights in Apr 2024
Response from Josue Santos, guest service manager. on 1 May 2024
Dear Gili, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy rico todo y el personal muy amable y servicial
Stayed 3 nights in Apr 2024
Response from Josue Santos, guest service manager. on 30 Apr 2024
Dear Melanie, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

8/10 Good

Mahir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very good.
Stayed 5 nights in Apr 2024
Response from Josue Santos, guest service manager. on 29 Apr 2024
Dear Mahir, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

4/10 Poor

David

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities
Hotel room was provided with wet floor in every room, unbelievable. Used towels to dry floor , safe didn't work at all, shower /bath was dirty. Shower head and faucet had grim. Food and drinks were below par , I can't believe how water down everything was and the food was below average. requested baby crib before arrival and about five times during the first day until they finally provided. Workers majority don't carevand lazy. J the "head supervisor" wanted to plz us with complimentary manicure and pedicure. They never booked the spa treatment and never took place, joke! I just returned back on 4/27 and couldnt wait to eat, drink, cleanup in decent fashion back at home. My sincere gratitude and appreciation towards the buffet waiter P N, WOW amazing human being. Was our highlight what this hotel had offered. Shame on the staff, fake reviews which doped us in going, shame on Management
Stayed 4 nights in Apr 2024
Response from Josue Santos, guest service manager. on 29 Apr 2024
Dear David, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

6/10 Okay

Alina

Travelled with family and small children
Food quality is not good.
Stayed 8 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Alina , Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.Josue Santos, guest service manager.

10/10 Excellent

Mitul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some vegetarian options will be better and separate counter. Also provide Transportation service from airport to resort.
Stayed 4 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Mitul, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Vaibhav Dhaneshkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the property except less transportation facility.
Stayed 4 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Vaibhav, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great family resort
Stayed 7 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Nicole, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcome to help all the time. My wife and I spent 4 fours in the hotel and it was a wonderful experience. 10 out of 10!! Will be back soon with the rest of the family
Stayed 3 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Raul, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay and great for families. The water park is a two minute walk down the road so very doable with little kids. They were doing construction on some of the bigger slides when we went so it was restricted but my kids were too small for them anyways. They have a pirate ship water park area more suited for little kids which was perfect. The rooms were very clean as well as the grounds. There was always activities for the kids such as face painting, ice cream, games etc. it was hard to find them sometimes though. There was also a theatre with entertainment for everyone every night, shows were really well down. One of my biggest complaints was the fact that they came up to you on site, on the beach and when your relaxing in the pool chair, asking if you want to do an excursion. They are good if you say no but we were asked 3 times. Overall a great place and the staff is so nice and accommodating. Would return.
Stayed 7 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Lauren, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.Josue Santos, guest service manager.

10/10 Excellent

Catherine M

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Catherine, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Miguel, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Belynda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very pretty! Beach and pool was great!
Stayed 6 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Belynda, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 5 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Susan, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

6/10 Okay

Amber

Travelled with family and small children
Disliked: Cleanliness
The staff was friendly, and its a great resort for kids. Taking off two stars for food quality and general cleanliness. Our room was okay the bathroom could be cleaner. The food was limited and did not taste the best, not even at the specialty restaurants versus the buffet, all were the same quality. I caught a stomach bug from the food as did my husband. My husband and child also got a stye.
Stayed 4 nights in Apr 2024
Response from Josue Santos, guest service manager. on 26 Apr 2024
Dear Amber, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.Josue Santos, guest service manager.

6/10 Okay

Ahin, Burlington

Travelled with family and small children
Liked: Cleanliness
It’s a nice large property. The grounds are well maintained. Pools are good and the beach is large and generally clean. If you are going for the waterpark, that was a big disappointment. Much of it being repaired. No notice this was the case. Kids can’t have long sleeve bathing suits. No warning until you got there. And the park itself is a long walk from the main property. The concierge personnel were pleasant and helped where possible. Restaurant staff and especially in the buffets were less than average. Didn’t look happy, couldn’t keep up with the tables and volume. There is a section between the property and water park which seems a bit of a ghost town. Nobody really goes there. It’s where the Dr, pharmacy, coffee shop, sports bar is. Seems a long way to go for those items. It’s very expensive if you need to buy meds, gifts, snacks at the shop. A basic small nose spray $30USD!!. Cadbury’s chocolate bar $12USD. Madness. Bring your toiletries, sprays, meds etc. If you are going for beach and pools then it’s a decent place to go. But there are better places for just that. We went for the water park and after the first day of being being disappointed never went back. That’s a big deal given I have two young kids who were dying to go there every day.
Stayed 6 nights in Apr 2024
Response from Josue Santos, guest service manager. on 26 Apr 2024
Dear Ahim, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.Josue Santos, guest service manager.

10/10 Excellent

Seema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was amazing. The Expedia check-in worked very well. Christopher Adrian,Freyli victor were exceptional in helping with our family, especially with the babies providing milk every single day God bless their families and please give them extra pay and also an upgrade in their title. Wonderful people
Stayed 6 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Seema, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

6/10 Okay

angie

Disliked: Property conditions & facilities
food should be better no taste
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 25 Apr 2024
Dear Angie, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Shailendra

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone and everything was amazing!! Welfein was exceptional and helpful
Stayed 4 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 25 Apr 2024
Dear Shailandra, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soent 5 days 4 nights with my 13 yo son and we had an amazing time. Pool was great, reservations easy to make, buffet was good as well and staff was super firndly. Will def come again
Stayed 4 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 25 Apr 2024
Dear Diana, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Samir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything in the resort
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 25 Apr 2024
Dear Samir, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked pretty much everything, crew members, the service and most importantly how they made my family feel. highly appreciated. thanks
Stayed 4 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 24 Apr 2024
Dear William, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luz y Freyli son geniales volveremos por ello
Stayed 7 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 23 Apr 2024
Dear Jessica, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Mirelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo kit bien Freyli y Luz excelentes 😍
Response from Josue Santos, Guest Service Manager. on 24 Apr 2024
Dear Mirelle, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Minerva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time! Administration made sure everything was to our standard:)
Stayed 4 nights in Apr 2024
Response from Josue Santos, Guest service manager on 23 Apr 2024
Dear Minerva, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard Josue Santos, Guest Service Manager.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados eran muy cordiales, amables muy amigables quiero destacar a Luz la que siempre estaba en Recepción ayudandome con todo lo que le solicitaba muy hermosa y agradable Freyli es un niño agradable, Maria fue muy buena, el mantenimiento Ramirez fue excelente estoy muy agradecida y por ser mi primera visita en el pais planeo volver
Response from Josué Santos on 23 Apr 2024
Dear Carmen, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

10/10 Excellent

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the service was top notch and teh food was great we had an awesome time.
Stayed 3 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 22 Apr 2024
Dear Anthony, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

8/10 Good

Amanda Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am going to be very real review! First day - Scan the QR code when you get your key card, and book the dinniers asap. The French, Italian, Japaneese is phenomenal! Route 66 is just burgers - nothing special. The service and staff are very kind and friendly from day 1. The hotel room and hotel is very clean. The hotel is safe and no one bothers you to buy stuff, you may see a few authorized sellers for excursions, but they will not bother you once you say your not interested. The entertainment was great! The water slides were great and excellent for families. The food in the buffet was clean, warm, fresh, tasty and well organized with an assortment of dishes to choose from. The beach, due to mother nature, there was alot of seaweed and leaves in the water. I personally did not like that, but this was no fault of the hotel. The drinks were amazing. Due to the hotel being clean and sanitary, we did not get sick, and this is a big deal! we had an excellent stay and enjoyed every day!
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 22 Apr 2024
Dear Amanda, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

8/10 Good

Daeja Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Properly is quiet and peaceful but has enough entertainment to not be bored. Staff is amazing and the food was great
Stayed 6 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 22 Apr 2024
Dear Daeja, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regardJosue Santos, Guest Service Manager.

10/10 Excellent

Alexandra

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay!
Stayed 7 nights in Apr 2024
Response from Josué Santos on 21 Apr 2024
Dear Alexandra, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard

10/10 Excellent

JORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. Buena playa.
Stayed 5 nights in Apr 2024
Response from Josué Santos on 21 Apr 2024
Dear Jorge, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regard

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and service was grate.
Stayed 7 nights in Apr 2024
Response from Josue Santos, Guest service manager on 20 Apr 2024
Dear Angela, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.

10/10 Excellent

Margelys, West Palm Beacg

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Josue Santos, Guest service manager on 20 Apr 2024
Dear Margelys, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience.

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Best regards Josue Santos, Guest Service Manager. on 20 Apr 2024
Dear Kathleen, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.

2/10 Terrible

Serra Devran

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel last week for 5 days, and it was pretty bad. It was dirty, rooms were not clean, we had constant gnats flying in the bathroom, and there was a damp smell in the entire room. In the restaurant, the food was pretty bad as well, with constant flies over the food, and there were big sanitary issues we personally noticed. Especially the restaurant by the pool was the worst! The plates and cups were pretty dirty as well. When we arrived at the hotel, their system was down, so we had to wait a really long time to get our room. People who said they would help us never came back to help, and we had to chase a bunch of people in order to get our room. We booked our trip through Expedia, and they said since we are Expedia customers, we would have a “VIP” breakfast. However, what they were doing was actually trying to sell membership. They took us to this breakfast place, hoping we would have our private family breakfast time, but no, someone sat with us at the table the entire time trying to sell something. I am really shocked at how this hotel can get any positive reviews like this. The only positive part was the person who was trying to help us book restaurants within the facility. We will never be staying in this place again! I highly recommend staying away from this place!
Stayed 5 nights in Apr 2024
Response from Josue Santos, guest service manager. on 28 Apr 2024
Dear Serra, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be. Josue Santos, guest service manager.

10/10 Excellent

Ella

Travelled with family
Liked: Cleanliness, staff & service, amenities
All good
Stayed 3 nights in Apr 2024
Response from Josue Santos, Guest Service Manager. on 19 Apr 2024
Dear Ella, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.Josue Santos, Guest Service Manager.

10/10 Excellent

OLIVER R TRUJILLO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, really enjoy the stay.
Stayed 5 nights in Apr 2024
Response from Josue Santos, Guest Service manager. on 19 Apr 2024
Dear Oliver, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.Josue Santos, Guest Service manager.

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Best regards Josue Santos, Guest Service Manager. on 20 Apr 2024
Dear Steven, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beachfront
Stayed 8 nights in Mar 2024
Response from Josue Santos, Guest Service Manager. on 19 Apr 2024
Dear Jorge, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.Josue Santos, Guest Service Manager.

8/10 Good

maher hasan

Liked: Cleanliness, staff & service, property conditions & facilities
2 water park
Stayed 4 nights in Apr 2024
Response from Josue Santos, Guest Service manager. on 19 Apr 2024
Dear Maher, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards. Josue Santos, Guest Service manager.

2/10 Terrible

Djordje

Travelled with family
Disliked: Cleanliness, property conditions & facilities
First of all checking process should be smooth howeve, it took 30 minutes for them to check in two families. Upon checking we found a dead roach in our room as well as an old bottle of water and a dirty sock. We were promised that we were going to get a free spa treatment as a service recovery and nobody ever reached out to us regarding this. Overall property is nice but just needs better maintenance as well as cleanliness. One thing is for sure, we are not going to be back to this one again.
Stayed 8 nights in Apr 2024
Response from Josué Santos on 17 Apr 2024
Dear Djordje, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.

4/10 Poor

Douglas, Puyallup

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the property were amazing! This negative review has nothing to do with the people working at the property. The food and and drinks were awful at best. The rooms were old and dinge. The beach area is beautiful but not calm and not to safe to swim. I would describe this area of the island as the poor/ neglected area. Also if you do attend this resort be aware of them constantly trying to get you to sit through or sign up for their "membership" AKA timeshare. They were constantly pushing for you to sit through their membership informational lunch. Also they have a weird situation where you there is no food option from 5pm-730pm unless you have a reservation at one of the select restaurants which start at 6pm. I would NOT recommend this resort to anyone. This trip was definitely a huge disappointment. I feel awful stating this because I know the people working need these jobs. If you go to the Dr stay near the Bavaro Beach.
Stayed 7 nights in Apr 2024
Response from Josué Santos on 17 Apr 2024
Dear Douglas, Thank you for choosing our hotel for your vacation and for sharing your impression of your stay at Grand Sirenis Punta Cana Resort. We deeply regret that you have not found all the aspects to your liking and we wish to apologize for any other inconvenience you have experienced. We would be also glad to receive any additional comment that would help us to identify our opportunity areas in order to improve.We hope we have a chance to look for a second opportunity to show what can a truly Sirenis experience can be.

8/10 Good

Oligerti

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was nice and clean
Stayed 6 nights in Apr 2024
Response from Josué Santos on 17 Apr 2024
Dear Oligerti, please accept our warm thanks for taking the time to share your review with the virtual community about our Grand Sirenis Punta & Aquagames hotel. Thank you for giving us the highest score! We are delighted that you enjoyed your stay at the Grand Sirenis Punta Cana Hotel. We are delighted to know that we met your expectations. We hope to see you again soon for another amazing experience. Kind regards.