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"Staff were lovely particularly the front desk girls. Very casual and well set out. Both hot and cold breakfast included. Our room was really lovely. So close to the Orbus stop off. Easy walk to town though hill on the way back a little harder "

"This hotel is excellent for a family of five as there are enough beds in one room for everyone. The room decor is really cute and it’s very handy having a small kitchenette. We also loved the outdoor fireplace - this was the highlight of our stay and would keep us coming back! Food is excellent too. Can see why the restaurant is always busy! If there was one thing that was a negative it is that the room had an old body / hair smell. I understand they are keeping it eco friendly which I love! But an easy fix is to light some Palo Santo sticks. Overall would definitely return! "

"Heritage has professional staff, excellent room service, spacious comfortable rooms, the whole experience was warm and accomodating. I had a perfect time."

"Friendly helpful staff many whoese english was their first language..room service v good."

"I thought proximity to waterfront park land and Odd Saint for nice coffee was very nice, although walk is on a slope if that’s an issue for you."

"The hotel was conveniently located and parking was available in the basement which was great. The room was clean and facilities were good with a drying room for ski equipment."

"The absolute breath taking, front row seat of the Remarkables. The location was perfect as it was just outside of Queenstown, so nice and quiet, but still so close to everywhere you wanted to be/needed to go. Parking was great with quick and easy access. Very happy with our stay! "

"Friendly staff, comfortable bed, modern, good shower pressure. "

"modern apartments, great lake views from some rooms, quiet and walkable (steep hill though)"