Racines-Giovo Gondola

Nice place near airport

great overall 1 night stay.

Disappointing. We booked this hotel for the terrace and spa pool. Although it was made clear that the apartment was in a separate building, I hadn't appreciated that it was almost a kilometer away and at a separate property, until I got the confirmation from Verona House Aparthotel instead of Hotel Milano & Spa. We paid more than other options because of the appeal of the terrace not realising that it was some distance away and we couldn't just use it whenever we wanted or simply to relax. To use the terrace during the day you have to book in advance and pay an additional €20 per person (not indicated on the website). After 3pm the terrace is used as a bar and restaurant and is open to the public, so we could have booked that anyway. The room we had the first night (number 52 on the ground floor) was awful! It was tiny, dark, smelly and noisy - we could hear the lift going up and down and hear every word from reception. The bathroom light was triggered by a motion censor, so went off when I was in the shower, there was no toilet roll holder or soap dish and the shower was mouldy and the shower door broken... They moved us to a different room on floor 2 on the second night when I told them how noisy it was. The second room was lovely, exactly what we would have expected for the price we paid. Positives: lovely staff, very good breakfast and bikes available to borrow. Negatives: not very environmentally friendly, towels changed constantly and no option to ask them not to.