Ragow-Merz Holidays

Breakfast was fresh and healthy each morning. All of the staff were extremely nice and helpful. Loved my stay here, would stay here again and will recommend to friends.

I like the Rio but the Automation systems are terrible and I asked for Room service two days and that was not easy. Why do I have to chase down someone to clean the room when it should be in price. You try to get someone and you get AI. Use people

Nice room. Wish there would have been a coffee maker in the room. If you stay there be prepared to be approached about a free gift. They are trying to rope you into a time share. It became annoying how many times we were approached during our stay. It is also not a 90 minute presentation like originally promised. More like 3 + hours. We didn’t appreciate being bullied when we kept declining the offers that were presented to us. Time shares are not for everyone and it was not a great experience when you feel like you are being pressured and judged when you say no.

The hotel is super fancy and pretty. Our room was big, decent size. Everything you buy at the hotel is outrageously expensive. We ate at the restaurant, (Mediterranean) and it was super expensive for what you're getting and the menu is limited. Go across the street, (Tons of restaurants). They do have a cute coffee shop in the lobby but note the sandwiches are already made, but their pastries are yummy. Don't expect great service. The food by the pool is "meh".