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Reviews of Four Points by Sheraton Ontario-Rancho Cucamonga

3.5 out of 5
Four Points by Sheraton Ontario-Rancho Cucamonga
11960 Foothill Blvd, Rancho Cucamonga, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 558 out of 1004 reviews
Rating 8 - Good. 222 out of 1004 reviews
Rating 6 - Okay. 94 out of 1004 reviews
Rating 4 - Poor. 67 out of 1004 reviews
Rating 2 - Terrible. 63 out of 1004 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. We got a room on the 3rd floor and it was pretty quiet. We’ve been searching all over Rancho for a decent, yet affordable hotel for our monthly visits to see family and I thing we finally found the right one!
Stayed 2 nights in Aug 2025

2/10 Terrible

Virginia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our stay here was horrible. Bar area had vulgar drunks, offering themselves to guests, that bartender stated were regulars, wow. One bar patron had a large dog that approached us. Upon arriving to our room, gentleman laying in hallway just hanging out, near our room door. Advised front desk and were nonchalant about it. One night there was a party with loud music underneath our room that didn’t stop until 11pm. Next morning woken up with loud music at 8am, another uninformed event. Front desk didn’t care and didn’t bother to let any rooms know of these events. Placed a family with kids right above event area we didn’t know they had. Front desk on cell phones or in back room hanging out. Would Never Stay Here Again.
Stayed 2 nights in Aug 2025

8/10 Good

rebecca, Reno

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe, quiet
Stayed 1 night in Aug 2025

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
No time for a sit down breakfast. Would have appreciated availability of a muffin or bagel in the “store” to pick up and run.
Stayed 1 night in Aug 2025

10/10 Excellent

OLIVER

Liked: Amenities
Stayed 1 night in Aug 2025

10/10 Excellent

Cheryl, Beaufort

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff, especially Vincent the bartender. And the gentlemen who works the breakfast, he is knowledgeable and super friendly. Great team.
Stayed 4 nights in Jul 2025

6/10 Okay

EDWARD JOSEPH MCLAUGHLIN

Liked: Cleanliness
The property itself was clean and convenient The road noise was pretty loud
Stayed 2 nights in Jul 2025

10/10 Excellent

Gilbert

Stayed 1 night in Jul 2025

10/10 Excellent

Leza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2025

8/10 Good

Harshit

Travelled with family
Liked: Staff & service, amenities
I like
Stayed 3 nights in Jul 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Haley

Stayed 1 night in Jul 2025

10/10 Excellent

Dingshiang

Stayed 5 nights in Jul 2025

10/10 Excellent

William

Liked: Cleanliness
excellent
Stayed 1 night in Jul 2025

2/10 Terrible

Ling

Business traveller
Disliked: Amenities
I order breakfast and pay online.but the hotel didn't service
Stayed 2 nights in Jul 2025

10/10 Excellent

Alicia, Fresno

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We'd stayed occasionally at the property before the COVID pandemic, and this is our first time back since then! It's very conveniently located near the Victoria Gardens outdoor mall and many other shopping and dining places along Foothill Blvd--such a great option, highly recommend!
Stayed 2 nights in Jul 2025

10/10 Excellent

Sherri

Liked: Cleanliness, amenities, property conditions & facilities
I loved the bedding and shower water pressure
Stayed 1 night in Jul 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha N

Stayed 1 night in Jun 2025

10/10 Excellent

Adrian Michelle

The atmosphere was welcoming, very clean and always smelt refreshing. Front desk was very helpful when other guest would complain about my husband and I’s kids, they would just walk around not playing around. My husband was at the front desk when another guest was complaining. He advised the noise is our kids walking not playing around, with a calming approach we moved rooms to please the other guests. Anthony was very accommodating and we got a room closest to the pool for our kids and it was a very mum
Stayed 9 nights in May 2025

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
love it thanks bookie
Stayed 1 night in Jun 2025

10/10 Excellent

Elena, BURBANK

Stayed 1 night in May 2025

10/10 Excellent

Jonathan

Liked: Staff & service, property conditions & facilities
Great experience
Stayed 1 night in May 2025

10/10 Excellent

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service , friendly staff.
Stayed 1 night in May 2025

10/10 Excellent

Selena

Stayed 1 night in May 2025

8/10 Good

Alma Rosa

Stayed 1 night in May 2025

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Franklin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2025

10/10 Excellent

Jenielyn

Stayed 2 nights in May 2025

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just perfect ❤️
Stayed 1 night in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid!

Staff was very friendly. Room was clean. Only suggestion would be to add a safe to the rooms.
Stayed 2 nights in May 2025

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Darling

Stayed 2 nights in Apr 2025

10/10 Excellent

Julio

Liked: Cleanliness
Stayed 3 nights in Apr 2025

10/10 Excellent

Davi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay and really loved our room. Very comfortable. Will be staying again
Stayed 1 night in Mar 2025

2/10 Terrible

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud obnoxious guests making noise at all hours of the day/ night. Staff has no idea what’s happening on the floors. They never moved from the front desk and there is no security. DO NOT STAY HERE.
Stayed 2 nights in Apr 2025

8/10 Good

Aldo

Stayed 1 night in Apr 2025

10/10 Excellent

Mariana

Stayed 2 nights in Mar 2025

10/10 Excellent

Laura

Liked: Room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

Gabriela

Liked: Cleanliness
Disliked: Staff & service
The lady came up to us with an attitude to check in. The price and fees that expedia showed and gave me for a receipt was less than what we were being charged for. The incidental deposit was supposed to be $50 according to Expedia and my confirmation email but the lady said it’s “typically” $100 or more for their hotel. She just kept saying “idk but that’s with a third party so i can’t change it”
Stayed 3 nights in Mar 2025

10/10 Excellent

Erlinda, Yuma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, I liked EVERYTHING ABOUT THIS PLACE... All staff PROFESSIONAL and Knowledgeable I HIGHLY RECOMMEND THIS PLACE
Stayed 1 night in Mar 2025

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient and at a good price.

I've stayed at several other Four Points, so I was expecting a different layout, but this location was conveniently located to my family, shopping and restaurants. The pillows were way too soft for my taste.
Stayed 1 night in Mar 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relatively clean & loved the area !
Stayed 2 nights in Mar 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our one night's stay. Its a convenient location and everything was clean and neat. I'd stay there again. I was disappointed they did not offer some sort of breakfast offered for the price of the room. They did have a "restaurant" on site you could order food. It was small but sufficient. ($32.00 for two people) The food was good though! There are lots of places around the area to eat if you have a car available, some places you could even walk to if desired. Another surprise was the $5.00 per night parking fee. I didnt expect to pay for parking! Over all a nice place to stay, I'd recommend this place!
Stayed 1 night in Mar 2025

10/10 Excellent

Jonni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast available only setback
Stayed 1 night in Feb 2025

10/10 Excellent

Anjenette

Liked: Cleanliness
Bar was great!
Stayed 1 night in Feb 2025