Ras Nasrani Holidays

Excellent customer service

I had coordinated for a transport from the airport but was told once I arrived that they could not accommodate us. We had to get a taxi that dropped us over half a mile from the hotel. My wife was not happy as we had to walk down a dark street with all of our luggage. The next day my daughter had come to visit and she was going to change in our room to go on a snorkeling trip. The front desk made a big deal about not allowing guests even though I offered to pay extra. The manager finally agreed to allow her to come to the room but made it clear that she couldn't eat or drink anything. I wouldn't stay here again as there are plenty of other options in the areal.

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The hotel is extremely disappointing, especially considering all the positive reviews and its high rating. The hotel refuses to provide guests with bottled water or other bottled drinks, claiming that this is part of their environmental policy. In my opinion, this has nothing to do with protecting the environment and feels more like an attempt to cut costs, especially considering the high price we paid for our stay. We even saw staff providing bottled drinks to guests after receiving tips. The food was also very disappointing. Once certain dishes ran out, they were not replenished, and guests were simply told that the food was already finished, sometimes within the first hour of the meal. I also waited more than an hour to receive clean towels, which is unacceptable for a hotel of this level. In my opinion, this hotel is a real waste of potential. The property itself looks beautiful and clean, which makes the poor service, food, and overall experience even more disappointing. It could be a great hotel, but unfortunately, the service and management do not live up to its appearance or its high rating.