Rauwerd Holidays

Clean, compact, friendly staff, had a great stay!

Great place to stay in a great part of Amsterdam. Staff was very friendly and helpful. You can walk to everything. It’s right on a beautiful canal. The room was a pretty good size with very comfortable beds. Everything was clean. We loved it.

The location of the property was great with all sorts of amenities and entertainment within walking distance. The check-in was a less than memorable process. During the check in the cleck took a call, which sounded like a personal call, and just left us standing. Then she asked if I wanted to set up my credit information for the property deposit and I said yes. She barely started the process and then decided to dismiss us and said we could do it later when the suite was ready for checking. Minutes later she emailed me the credit deposit form to complete. It felt like she just wasn't interested in doing it. When got to the suite we discovered bugs in the bath tub, towels that smelled mildewy, dishwasher had a very off putting, and hair dryer was so sticky we were unable to clean it off. House keeping is every 3 days which is fine. However we were told of we needed any extra things dropped off to either call or email the reception. I called and asked that house keeping leave extra coffee when they came as we only had 6 when we arrived and ran out because they actually did not come until the 4th day. When they did come they left 4 pods 2 less than what we initially started with. If house keeping comes every 3 days, supposedly, and 2 people are staying in the suite you would need a minimum of 6 pods for each person to have one cup of coffee a day. We gave up and bought instant coffee instead only to discover the kettle provided in the suite was in a unusable state.

The Rosewood Amsterdam is restored & beautifully designed with an incredible selection of artwork on display. The details are well thought out throughout the hotel. I was thrilled that our quest room overlooked the canal. The linens and bed are a dream come true! From the moment you book your stay you’ll be well cared for. The concierge team communicates, offering insight, very helpful getting tickets prior to our arrival along with reservations allowing for a seamless stay. The check-in staff offers a warm welcome. The entire staff engages in customer care. The Rosewood location is fabulous! We enjoyed every single minute!

Staff knew nothing about the Expedia Gold benefits. Unacceptable since this is why I chose this property. Had to explain the discount again at checkout. No room upgrade considered.