Refrontolo Holidays

The staff were helpful from booking until checkout.They arranged transfer from airport to hotel and even have a complimentary shuttle to and from Venice several times daily. The room was so charming and clean and breakfast was beyond wonderful. We will book here agin next time.

Great stay at the Eurostar hotel. It’s a 20 min walk from Piazzale Rome, can be a bit challenging if carrying heavy bags. The place was clean, staff were nice. The only thing was that the hotel staff asked us not to use the elevator because someone got stuck in it the other day. So we had to carry our bags to the second storey when checking in and out.

Wouldn’t provide ice until 5:00. Then the phone wouldn’t work to call down to the front desk or the restaurant. The rooms were clean but the hall appeared dirty.

Check in: front desk staff charged our credit card three times because first two times failed, when we checked with credit bank, record showed two charges are pending; When turn on the air conditioner in the room, which is a ceiling AC, water dropped to the bed from ceiling. We asked to change to other room because of the water dropping. In the midnight, smoking smell came from air conditioner. In the lobby bath room, running cockroach and spider are found.

I was staying for 3 nights. The Staff charged me for coffee even though the web site states it's free for guest. Very annoying 😡